As part of our long term ambition to transform mental health crisis services we have launched a new listening service offering emotional support to people living in Teesside.
Available to residents of all ages, the telephone service is open 24 hours a day, seven days a week and provides an alternative to traditional crisis care.
Offering, empathic, validating and non-judgemental support, the service creates a safe space for people to talk about whatever is causing them distress with experienced staff.
Listening service staff can also provide knowledgeable information about other local services and appropriate signposting advice; helping to make sure people receive the right support for problems they are experiencing.
Call freephone 0800 0516 171 (option 3, followed by option 3) for support.
Jane O’Neil, adult crisis service manager for TEWV in Teesside, said, “Nobody in emotional distress should feel like they are alone or unsupported.
“We have worked closely with users of mental health services and their carers to understand their needs and are pleased to be able to offer this service which is making it easier and quicker for people to access help when they most need it.
“Those phoning the service can be confident they will be given the time and encouragement to talk about their worries and the things that are causing them upset without pressure or judgement. Calls are not time-limited and can be made anonymously.
“The service is also available for carers who may be struggling to support someone with mental health needs.”
Maxine Crutwell, programme manager, said: “The listening service is a positive step towards delivering a fit for the future crisis service. Since its launch in May we have received over 2500 calls and feedback has been very positive. We are looking forward to growing and developing the service to further meet the needs of local people.”
Patient and carer information about the service is available on the on our website.