Contact us

About your care

Want to talk to someone about your care or change an appointment? If you are a patient in our care, please contact your care team using the details provided to you by the team.

If you are Deaf or have a hearing impairment you can use the BT Text Relay 18001 service or short text messaging (SMS) to contact us.

Complaints

The Complaints Team are available for people who have a concern or complaint.

Crisis support line

If you, or someone you know, is experiencing a mental health crisis call NHS 111 and select the mental health option.

Available 24/7, you will speak to a mental health professional who can listen to you and help you find the right support.

If you are deaf or have hearing loss please use NHS 111 – SignVideo or the 18001 111 Relay UK app.

Our existing freephone crisis number (0800 0516 171) is still active to make sure you always get the support you need.

If you are feeling low, sad or worried but are not experiencing a mental health crisis, there is a range of mental health support you may wish to consider. We are here for you, whenever you feel ready.

Data protection officer

Our data protection information includes details about how you can contact our data protection officer. You can get in touch if you want to access your records, have a question about your records or privacy and confidentiality.

Finance – invoices

Please direct all finance enquiries (for payables) to our finance team.

Email: [email protected]

Phone: 03000 200 317

Governors

Questions and comments for your local governor/s can be emailed to [email protected] or sent in the post to the Corporate Affairs and Involvement Directorate, Executive Suite, West Park Hospital, Edward Pease Way, Darlington, DL2 2TS.

Please let us know the name of the governor you wish to get in touch with and provide us your contact details so a reply can be sent to you.

If your query relates to the statutory duties of Governors or Council of Governors’ meetings, please email [email protected], post your query to FREEPOST TEWV or call 01325 552068.

Please note – Governors cannot deal with individual complaints or act as an advocate. If you have a complaint about the care that you or someone you look after has received please contact to our patient advice and liaison service.

Hospitals

Our location pages have contact details for our sites and hospitals. 

HR enquiries

For all Staff Human Resources enquiries please contact our Human Resources team.
Email: [email protected]

Phone:

• 01642 451 678
• 01642 451 680
• 01642 451 686

Involvement and engagement team

Jobs

We advertise our vacancies on NHS Jobs.

Legal claims

Email: [email protected]

Media enquiries

For any media enquiries please contact our communications team, Monday to Friday, 9am – 4.30pm.
Email: [email protected]
Phone: 0300 200 0010

Find out more about how we use social media. 

Medical records

If you require access to patient medical records, please contact our data protection team.
Email: [email protected]
Phone: 07787 261356

Membership

If you are interested in becoming a member of our Trust and finding out more about our work, please contact:

Email: [email protected]
Telephone: 01325 552068

Postal Address:
Company Secretary’s Department
Tees, Esk and Wear Valleys NHS Foundation Trust
West Park Hospital
Edward Pease Way
Darlington
DL2 2TS

Payroll

Current and past Trust staff should contact our payroll team for any payroll related enquiries.
Phone: 03000 200 317
Email: [email protected]

Recruitment

For all recruitment enquiries, including requests for references, please contact our recruitment team:
Phone: 0300 200 0023

Find out more about vacancies at our Trust.

Research and development

Find out more about our research by getting in touch with the team.

Email: [email protected]
Phone: 01642 283 501

Volunteering

There are lots of ways you can volunteer with us.

Email: [email protected]
Phone: 0191 333 6328

Website

For any feedback about this website please contact our communications team.
Email: [email protected]