Accessibility

This accessibility statement applies to this website. The URL for this website is www.tewv.nhs.uk

This website is run by Tees, Esk and Wear Valleys NHS Foundation Trust.

We want as many people as possible to be able to use this website.

That means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using a keyboard or speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also aim to make the text easy to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Many downloadable files, such as PDFs, are not fully accessible to screen reader software.
Some menu links are not available in the mobile navigation.
Some colours used do not meet the minimum required contrast ratio.
It can be difficult to identify the focus on some content such as our social media icons.
Disabled pagination items are still exposed as active links to users navigating by keyboard or screen readers.
Our Google Maps iframe is not accessible to screen readers.
Skip links are not working on our CAMHS events pages.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact [email protected].

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email [email protected].

We’ll consider your request and get back to you in 10 working days.

If you cannot view a map on one of our location pages, please use the contact details on that page, such as email address or phone number, for directions. You can also email [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. You can also contact the community or crisis teams via short text messaging SMS or Next Generation Text Relay Service NGTS.

We have portable hearing loops available for staff, visitors and patients at receptions in a range of locations. If you need to use this, please ask reception staff on arrival. If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Tees, Esk and Wear Valleys NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We are not aware of any non-compliances with the accessibility regulations. Our site is partially compliant with exemptions that we have assessed to be a disproportionate burden.

Disproportionate burden

Documents published after 23 September 2018

We always do our best to ensure documents essential to care are accessible to everyone. However, we have assessed that ensuring every document published on our website meets the accessibility legislation would be a disproportionate burden.

Read our disproportionate burden assessment for documents published after September 2018.

Content that’s not within the scope of the accessibility regulations

Older PDFs and other documents

Some of our older documents may not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our Freedom of Information Disclosure Request log for 2017.

Any new documents we publish will meet accessibility standards, where these are not listed as a disproportionate burden.

What we’re doing to improve accessibility

We always try our best to make this site as accessible as we can.

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

If you have any feedback, please email [email protected].

Preparation of this accessibility statement

This statement was first prepared on 4 January 2021. It was last reviewed and updated on 25 March 2026.

This website was last tested on 23 January 2026 against the WCAG 2.2 AA standard. The audit was carried out by MIXD, our digital agency.

A representative page sample approach was taken. MIXD generally review all the key pages and the main page. The pages and documents they reviewed were:

If you would like a copy of our latest accessibility audit, please email [email protected]

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