This website is run by Tees, Esk and Wear Valleys NHS Foundation Trust. We want as many people as possible to be able to use this website.
For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate the website using just a keyboard
- Navigate the website using speech recognition software
- Listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We also aim to make the text simple to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some PDF and Word documents are not fully accessible
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email tewv.enquiries@nhs.net
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email tewv.enquiries@nhs.net
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. You can also contact the community or crisis teams via short text messaging SMS or Next Generation Text Relay Service NGTS.
The Trust has portable hearing loops available for staff, visitors and patients at receptions in a range of locations. If you require use of this facility please speak with reception staff on arrival. If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us on our contact us page.
Technical information about this website’s accessibility
Tees, Esk and Wear Valleys NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
Based on this evaluation, this website is almost compliant with the WCAG 2.1, guidelines, to level AA. The non-compliances are listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Of the pages that were audited, there are no issues of non-compliance
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Most of our older PDFs and Word documents may not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value)
In addition, some of our PDFs and Word documents do not meet accessibility standards in the following criterion:
- 1.1.1 Non-text content
- 1.3.1 Info and relationships
- 1.3.2 Meaningful sequence
- 1.4.3 Contrast (Minimum)
- 2.4 Page titled
- 2.4.3 Focus order
- 2.4.6 Headings and labels
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
As each policy comes up for renewal we will make sure an accessible version replaces it. In the meantime, if you need any of our policies in an accessible format please email tewv.policiesmailbox@nhs.net.
Videos
We plan to add captions to all video content on our website, hosted on our YouTube channel.
What we’re doing to improve accessibility
In December 2021, we launched this website. It is more accessible than our previous one.
At the time of launch, all templates used on the new website were reported to score 100 with Google Lighthouse, and 50/50 of the WCAG checkpoints.
In addition, we will always work to make sure content uploaded to the site is accessible going forward.
If you have any feedback please email tewv.enquiries@nhs.net
Preparation of this accessibility statement
This statement was prepared on 4 January 2021. It was last reviewed on 30 November 2021, prior to the launch of this website on 2 December 2021.
