We want as many people as possible to be able to use this website.
That means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate the website using just a keyboard
- Navigate the website using speech recognition software
- Listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We also aim to make the text simple to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We always aim to make content accessible and train staff in accessibility.
We know some PDF and Word documents are not fully accessible. This is something we are working on.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email tewv.enquiries@nhs.net
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email tewv.enquiries@nhs.net
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. You can also contact the community or crisis teams via short text messaging SMS or Next Generation Text Relay Service NGTS.
We have portable hearing loops available for staff, visitors and patients at receptions in a range of locations. If you require use of this please speak with reception staff on arrival. If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.
Technical information about this website’s accessibility
We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
Based on this evaluation, this website is almost compliant with the WCAG 2.1, guidelines, to level AA. The non-compliances are listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Of the pages that were audited, there were some small issues of non-compliance, which we have fixed.
This included things such as:
- We updated some of our plugins to be more accessible
- We fixed some broken links
PDFs published after 23 September 2018
We always do our best to ensure documents essential to care are accessible to everyone.
We know that some of our PDFs and Word documents, specifically pharmacy documents, policies, and minutes, do not consistently meet accessibility standards such as:
- 1.1.1 Non-text content
- 1.3.1 Info and relationships
- 1.3.2 Meaningful sequence
- 1.4.3 Contrast (Minimum)
- 2.4 Page titled
- 2.4.3 Focus order
- 2.4.6 Headings and labels
We are working hard to make sure that all website editors understand their responsibility to only upload accessible files to the website.
Older PDFs and other documents
Some of our older PDFs and Word documents may not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Policies
As each policy comes up for renewal we aim to make sure an accessible version replaces it. In the meantime, if you need any of our policies in an accessible format, please email tewv.policiesmailbox@nhs.net.
What we’re doing to improve accessibility
In December 2021, we launched this website. It is more accessible than our previous one. At the time of launch, all templates used on the new website were reported to score 100 with Google Lighthouse, and 50/50 of the WCAG checkpoints.
In addition, we aim to make sure content uploaded to the site is accessible.
We get this website audited every year. We look to address anything that the audit informs us. The last audit was in November 2022.
If you have any feedback, please email tewv.enquiries@nhs.net
Preparation of this accessibility statement
This statement was first prepared on 4 January 2021. It was last reviewed and updated on 11 May 2023.
This website was last tested on 16 November 2022. The audit was carried out by Mixd.
A representative page sample approach was taken. Mixd, the company who completed the test, generally review all the key pages and the main page.
