Phone: 0800 0516 171 option 3 then 3
Service opening hours: 24 hours a day, seven days a week
Lead contact name: Jane O’Neil
The listening service in Teesside provides emotional support for local people in mental distress.
The service is a space for you to talk about whatever is troubling you.
Calls can be made anonymously and are not time limited.
Who we support
Anyone who lives in Teesside can call us.
It doesn’t matter how old you are, or whether you receive trust services. The phone line is for everyone.
We also offer support to those who maybe struggling to care for someone with mental health needs.
Who we are
Your calls will be answered by trained mental health support workers in Teesside. If you need more immediate mental health care attention we will forward your call to a clinical nurse.
What we do
We will listen to what you say and offer empathic, validating and non-judgemental support.
If you would like us to, we can put you in contact with other local services who may be able to help you, for example organisations offering support with housing, finances or substance misuse.
Why we do it
We want to offer you an alternative to crisis services.
Often talking to someone is enough to help people feel better able to cope during periods of distress and further input is not needed.
We also want to help you address some of the underlying issues which may be impacting your wellbeing. Our knowledge of local services enables us to put you in contact with the right people to help you solve other problems you might be having in your life.
The trust’s Recovery College Online have a wealth of information, resources and free online courses which can support your recovery.
L1114, V1 30/09/2020 (Archive: 30/09/2023)