What are the five journeys?
The journeys focus on the following areas:
- Clinical – how we will provide high quality, safe, kind, effective and personalised clinical care to the people we support
- Quality – how we will make our services safer and improve patient experience through evidence-based care
- Cocreation – how we will seek out and act upon the voices of the people we work with to improve care
- Infrastructure – how the places we work, such as our hospitals and offices, the equipment we use, the information we gather and the systems and processes we put in place will support excellent patient care
- People – how we will ensure everyone who works and volunteers with us has a great experience, whether they’re permanent employees, people working as bank staff or through an agency, students or volunteers
Who has contributed to the journeys?
All our journeys are based on the insights that came out of Out Big Conversation. We heard from more than 2,500 people about what they thought about us and their hopes for our future.
Since then we’ve been having regular discussions with patients, carers and colleagues about what’s important and how we act on that in all of the five areas. These people have been a really important part of creating and writing each of the journeys.
Find out more
Find out more about each journey:
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