Our Journey to Change is our strategy. It sets out why we do what we do, the kind of organisation we want to be and how we will get there by delivering our three goals. It also outlines how we’ll do this by living our values of respect, compassion, and responsibility all the time.
Back in 2020, we held Our Big Conversation with our colleagues, partners, people in our care and our communities, who all took part in the biggest listening and engagement exercise in the history of our trust.
Meaningful change
Since we launched Our Journey to Change in 2021 our trust has changed substantially, and we’ve demonstrated continued improvements to make sure we provide safe and kind care, and improved people’s experience of our services. This is down to the hard work and dedication of our colleagues, how we work with our partners, and through co-creating with and involving our patients and carers.
However, there’s more we must do. We serve some of the most deprived communities in the country, and not only have our population needs changed, there are wider issues that affect people’s mental health.
We are committed to improving the experience of everyone we support and those we work with and alongside.
We also continue to have a strong focus on transforming our services and offering integrated care in our communities. Working in community hubs alongside partner organisations have helped us to deliver mental health support in our neighbourhoods. This fundamentally supports the key areas set out in the new10-year health plan, particularly around hospital to community and a focus on prevention rather than treatment.
That success is down to how we work in partnership with others to deliver support in our communities – with care that is closer to home, and on the doorstep of those who need our help most. Our commitment to working with others to deliver better services is stronger than ever.
The 10-year health plan is clear that services need to improve and become more responsive to the needs of the public, and their local neighbourhoods. This has to be achieved with the resources we have available to us and our partners. It also means that we are going to have to work differently to improve the outcomes of people we support, and ultimately the quality of care they receive and the experience they have.
We all have a personal part to play in this transformation. We must develop our skills and knowledge, try out new things such as technology including AI, and think of different ways to support people which considers all their needs.
With our track record of continuous improvement, our focus on neighbourhood care and ongoing transformation of services, we’ve created the right conditions to align the next chapter of Our Journey to Change to the 10-year health plan.
The next chapter of Our Journey to Change
Over the last few months, we’ve taken time to engage and reflect with our colleagues, people in our care and their carers, and with our partners. This has given us an understanding of how far we’ve come, what hasn’t worked as fully or quickly as we’d hoped, which areas still need more work, and helped shape our future aims and ambitions.
This means that Our Journey to Change looks and feels a little different. We still have people at the heart of everything that we do, we are committed to providing safe and kind care and we are a values-led organisation. However, we’ve come a long way, there has been a lot of positive change and it’s important that our strategy reflects that.
Here’s what the next chapter looks like …
Our mission
We will support people to lead their best possible lives.
Our vision
We provide consistently good healthcare which helps our communities become healthier and safer
Our three goals
Goal 1: we will co-create high quality care. Therefore, people who use our services and their carers will experience:
- A timely response with help when it’s needed
- Consistently patient-centred care, with positive outcomes
- Involvement in planning and personalising care and opportunities to help improve services
Goal 2: we will be a great employer. Our colleagues will:
- Feel pride in what we do and the impact of our work
- Be supported and empowered to do our job well
- Feel safe to challenge, innovate and celebrate
Goal 3: we will be a trusted partner. Together, with our partners, we will:
- Deliver integrated services and improve population wellbeing
- Reduce health inequalities
- Offer training, job and career opportunities
Our values
Our values are at the heart of everything we do.
Respect
We are:
- Inclusive
- Considerate
- Open and honest
Compassion
We are:
- Kind
- Fair
- Listening and acting
Responsibility
We are:
- Accountable
- Reliable and productive
- Challenging and improving
