Patients enquiring about their own care
If you are a patient in our care and want to talk to someone about your care or change an appointment, please contact your care team using the details provided to you by the team.
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Complaints
Find out how to register your concern as a complaint.
Crisis support line: 0800 0516171
Our mental health crisis freephone line 0800 0516171 is available for anyone, of any age, living in our Trust area of County Durham and Darlington, Teesside, Selby, York and most of North Yorkshire.
The line is open 24 hours a day, seven days a week and mental health staff are on hand to take your call.
You can also read our information about what to do in a mental health crisis.
Data protection officer
Read our data protection legislation and contact our data protection officer if you want to:
- access your records
- have a query about your records
- are concerned about your privacy and confidentiality.
Directory of services
Our Directory of Services provides contact details for the clinicians and managers leading the services in your area.
The document is structured first by locality (e.g. Durham, Teesside etc.) then by service type (e.g. older people’s services, children’s services).
This document is regularly updated.
Finance – invoices
Please direct all finance enquiries (for payables) to our finance team:
Email: tewv.financeinfo@nhs.net
Telephone: 01642 283906
Hospitals
Please contact the hospital direct – contact details are provided on the locations and contacts pages.
Governors
To contact your local governor, please send your questions or comments to (please tell us the name of the governor you wish to get in touch with and give us your contact details so that a reply can be sent to you):
Address: Trust membership administrator, West Park Hospital, Edward Pease Way, Darlington DL2 2TS
Email: tewv.ftmembership@nhs.net
Telephone: 01325 552314
Find our more about being a Trust governor.
HR enquiries
For all HR operations enquiries, contact our HR operational team:
Email: teawvnt.hroperations@nhs.net
Telephone: 01642 451678
Involvement and engagement team
Address: West Park Hospital, Edward Pease Way, Darlington DL2 2TS
Email: tewv.ftmembership@nhs.net
Telephone: 01642 516468
Jobs
We advertise our vacancies on NHS Jobs.
Read more about careers at the Trust.
Media enquiries
For any media enquiries please contact our communications team:
Email: tewv.enquiries@nhs.net
Read our social media guidelines.
Medical records
If you require access to patient medical records, please contact our data protection team
Email: TEAWVNT.accessrequests@nhs.net
Telephone: 0191 3336330
Membership
If you are interested in becoming a member of the Trust and finding out more about our work our membership team can help.
Address: Trust Secretary’s Department Tees, Esk and Wear Valleys NHS Foundation Trust, West Park Hospital, Edward Pease Way, Darlington DL2 2TS
Email: tewv.ftmembership@nhs.net
Telephone: 01325 552314
Patient advice and liaison service (PALS)
Contact our patient advice and liaison service with your comments, concerns or complaints about our services.
Payroll
Current and past Trust staff should contact our payroll team for any payroll related enquiries
Telephone: 01642 283914
Email: tewv.payroll@nhs.net
Recruitment
For all recruitment enquiries, including requests for references, please contact our recruitment team:
Email: tewv.recruitment@nhs.net
Telephone: 01642 288288
Find out more about vacancies at our Trust
Research and development
Want to find out more about research carried out in the Trust?
Email: TEWV.ResearchandDevelopment@nhs.net
Telephone: 01642 283501
Read about our research and development work, including current studies and how you can get involved.
Volunteering
Would you like to volunteer for the Trust?
Email: TEAWVNT.voluntaryservices@nhs.net
Telephone: 0191 333 6328
Read more about volunteering at our Trust
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