21/10/2020
We’re asking people across our Trust area to make a note of our freephone crisis mental health telephone number 0800 0516171 in case they, or a loved one, should ever need support in a mental health emergency.
Anyone of any age in mental distress, including children and older people, can now contact their local crisis service on freephone 0800 0516171.
Open 24 hours a day, seven days a week, callers, including those with learning disabilities and / or autism, are offered a series of options which will divert them to their local crisis service.
Helen Embleton, urgent care pathways lead, said “Our freephone crisis number is the same across our Trust area which covers County Durham and Darlington, Teesside, most of North Yorkshire, York and Selby – 0800 0516171.
“Anyone of any age living in our Trust area can call the freephone mental health crisis number 24 hours a day, seven days a week.
“Callers will speak to experienced mental health professionals who will support them through their mental health crisis and arrange for appropriate further support as necessary.
“We are very keen to make sure people make a note of the freephone crisis number, maybe pop it in their mobile phone or jot it down on their pin board at home for example, so they have it to hand should they need to contact us.
“This is particularly the case for people who may have contacted us on a crisis telephone number in the past and have that old number stored in their phone or written down.”
See our short animation below.
For advice on what to do in a mental health emergency please visit www.tewv.nhs.uk/crisisadvice.