2 Oak Rise Acomb
Service opening hours
9am – 5pm
Monday – Friday
About our service
We provide community-based support to people aged between 18 and 65 years old who are experiencing challenges with their mental health. We work with individuals to support their recovery and to help them gain skills to live as independently as possible.
Your first meeting
When we first meet you, we will talk with you about how best we can help and support you.
We will talk to you about your past experiences and the difficulties you are currently having. This is called a formulation.
The information you share in the formulation will help us to understand what you are experiencing and what care or treatment may be most helpful. Together, we will agree an intervention plan with you. This will outline actions that will help you to achieve your goals, and support your recovery.
You are welcome to bring a friend, family member or other professional to this appointment if you would find this helpful.
If you do not feel you need this appointment or are unable to attend please let us know as soon as possible.
What we do
Throughout our sessions we aim to get the right support in place to help you:
- understand your mental health and any traumatic experiences that may have had impacted you
- manage your mental health, wellbeing and emotions
- develop your strengths, coping strategies and problem solving skills
- live with difficult, distressing or unusual experiences
- address issues with medication, housing, benefits and activities of daily living
- access other services which can offer further support
- develop a personal staying well plan, including helping you to identify and participate in meaningful occupations and interests.
You will be appointed with a lead professional who will be your main point of contact.
Your lead professional works with professionals from different backgrounds to ensure you receive a high standard of care. This may include other people working in the team, staff from other trust services or partner organisations.
Who works in the team?
Community teams are multidisciplinary and have staff including:
- mental health practitioners
- advanced nurse practitioners
- consultant psychiatrists
- psychologists / psychological therapists
- associate practitioners
- support workers
- occupational therapists
- independent placement support employment advisors
- administration staff.
You may not work directly with all of the team members.
Family and friends
We will provide support and advice to those who are important to you.
If you are concerned about someone we are seeing, please contact their lead professional.
We may be limited in what we can share with you (depending on the person’s consent) but we will listen to what you have to say.
Other useful contacts
- TEWV crisis services, 24 hours a day, seven days a week, Freephone 0800 0516 171
- The Haven @ 30 Clarence Street, 6pm-11pm, every day, Tel. 07483 141 310
- Discovery Hub, 9am – 4pm, Monday – Friday, Tel. 01904876070
- Converge, 9am – 5pm, Monday – Friday, Tel. 01904876070
- Drug and alcohol services, 8.30am – 4pm, Monday-Friday, Tel. 01904464680 (York), Tel. 01723 330730 (North Yorkshire)
- Samaritans, 24 hours a day, seven days a week, Tel. 01904 655888
- Citizens Advice Bureau, 9.30am – 12.30pm, Monday, Wednesday and Thursday, Tel. 03444 111 444
- NHS non-emergency, 24 hours a day, seven days a week, Tel. 111
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