Auckland Park Hospital
Phone: 0800 0516 171 (Option 1, then option 3)
Service opening hours: 24 hours a day, seven days a week
Lead contact name: Emma Burke, crisis service manager
About the service
We provide a listening, support and signposting service for adults living in County Durham and Darlington who are in mental or emotional distress.
We also support professionals working with individuals experiencing mental health difficulties.
The service is not suitable for those who require urgent crisis assessment.
What we do
Part of the Trust’s urgent care offering, our staff are on hand to talk to you about the things that are causing you problems; providing empathic, validating and non- judgemental support.
We can also signpost you to other services and organisations which may be able to help with the difficulties you are experiencing.
Who we are
The team includes qualified mental health clinicians and triage support workers.
Getting help in an emergency
In a mental health emergency, for example if you have experienced a sudden deterioration in your mental wellbeing and need a mental health assessment, please contact your current care team or local crisis service.
More crisis advice.
If you are struggling with your mental wellbeing you may find the following resources helpful.
Man Health provides support to men experiencing mental health issues
Tel. 01388 320 023
Samaritans provides emotional support to anyone in emotional distress, who is struggling to cope or who is at risk of suicide.
Tel. 116 123
Talking changes is a self-help, counselling and talking therapies service for people in County Durham and Darlington who are experiencing difficulties including stress, anxiety or depression.
Tel. 0191 516 3500
Cruse Bereavement Care
Cruse offers face-to-face, group, telephone, email and website support to people after someone close to them has died.
Tel. 0808 8081677
Calm Harm is an award- winning app designed to support young people resist the urge to self-harm by providing tasks that are based on the basic principles of Dialectical Behaviour Therapy (DBT). Download the Calmharm app.
L1113, V1, 06/ 10 / 2020 (archive: 06 / 10 / 2023)