15 May 2025
In April 2024, NHS 111 select mental health option was introduced across the region and in our Trust.
This is now the national telephone number to call for anyone experiencing a mental health crisis, making it easier for people to find the right support.
Our 0800 freephone crisis line number has remained active for some time, but from 10am on Tuesday 3 June 2025, this will be deactivated and will no longer accept calls.
This means that there will be no voicemail on the line and your call will not be transferred.
If you, or someone you know, is experiencing a mental health crisis please call NHS 111 and select the mental health option.
Crisis services haven’t changed and are still provided by our Trust. This is a nationally recognised number to call that is free and easy to remember.
It is for all ages, including children and young people and those with neurodevelopmental needs. You can call for yourself, or someone else.
Available 24/7, you will speak to a mental health professional who will listen to you and help you find the right support.
If you are deaf or have hearing loss, you can use SignVideo or the 18001 111 Relay UK app.
Find out more about what will happen when you call NHS 111 and select the mental health option.
