Complaints – easy read

Do you have any concerns or complaints about services provided by Tees, Esk and Wear Valleys NHS FT?

We are always interested to hear from you

Are you unhappy about your care?

You may feel:

Upset

Angry

Fed up

… we want to hear what you have to say.

You can speak to

a nurse

a doctor

a manager.

They will try and sort out the problem with you straight away.

If you are not happy

If you are unhappy about anything at all you should tell a member of staff straight away.

They can try to find a way to help you.

If you do not want to talk to a member of staff you can talk to someone from the Tees, Esk and Wear Valleys NHS Complaints team.

on 0800 052 0219

Or you can write to

Tees, Esk and Wear Valleys NHS FT
Complaints Department
Flatts Lane Centre
Normanby
Middlesbrough
TS6 0SZ

[email protected]

They will look at this and try to sort it out for you.

If you would like to make a complaint, remember…

You will not be in trouble if you want to make a complaint

If you are unhappy about something it is better to tell us straight away.

You can also talk to the following advocacy services who can help you make your complaint

Northeast ICA (Carers Federation)
0808 802 3000

Clover Leaf North Yorkshire
0300 012 4212

York Advocacy
01904 414357

Or you can ask a member of staff for a list of advocates in your area.

If you are still unhappy after you have spoken to staff or Complaints you can write a letter to

Complaints Manager
Tees, Esk and Wear Valleys NHS FT
Flatts Lane Centre
Flatts Lane
Normanby
Middlesbrough
TS6 0SZ

[email protected]

If you are still unhappy after the Complaints Manager has written to you, you can ask for an independent review of your complaint.

This means that your complaint will be reviewed by the Health Service Ombudsman.

Millbank Tower
Millbank
LONDON
SW1P 4QP

0345 015 4033

Feedback

We’d like to know if you thought this information was

• good or bad
• if anything was missing you wanted to know
• if there was anything you didn’t understand.

Let a member of your care team know.