Peer support workers, adult and older people’s services

What is a peer support worker?

Peer support workers are people with lived experience of mental health challenges. Our expertise isn’t based on things we’ve been taught from books or university; it comes from our own personal experiences. You can choose whether you would like to work with us.

What is the aim of peer support?

Sometimes it helps to know that you’re not alone and someone else has been through something similar.

We believe that nobody is more recovered or knowledgeable than the next person and hope to develop an equal and mutual relationship that will support your recovery. Together we can learn from our past experiences and look at how we can do things differently

What we do

Peer support workers provide one to one and group support.

We will meet with you to discuss the things that matter to you. This might be things:

Because we have first-hand experience of a mental health problem, we can understand many of the difficulties you may be facing and can share things that we have both found helpful.

We work to the Trust’s co-produced peer support values which are:

We would be happy to talk with you about what these mean or you can find out more on our website:

Where do we work?

We are happy to try to do things differently and will agree with you where our meetings will take place. This will be at a location that works for both of us. This could be in a clinic, your home or somewhere more public like a café or park.

Sharing information about you

We try to adopt a “nothing about us, without us philosophy”. This means, if you’re not there, or haven’t given us permission, we won’t discuss you.

As with any member of NHS staff, we need to record when we have met for an appointment but, we will always work with you to co-produce notes from our meetings. If something is discussed that you don’t want including in your notes, we will not put this in.

However, sometimes you may share information that we are obligated to report, for example if there is a concern about safeguarding or duty of care. You can read more about this in patient and carer information L854 Common sense confidentiality.



Leaflet reference: L1061
Version: V2
Date last updated: 14/07/2020
Archive date: 14/07/2023


Rowan Lea contact details

Address Rowan Lea

Cross Lane Hospital

Cross Lane


YO12 6DN

Telephone 01723 384601
Reception opening hours Monday – Friday, 9am – 5.30pm
Lead contact name Karen Ashby, ward manager


About the ward

Rowan Lea Ward is a 20 bed assessment and treatment Unit for older men and women who are experiencing a wide range of mental health illnesses.

The ward is fully equipped with appropriate activity and therapeutic space to aid your recovery and safe discharge from the ward.

Meal times

Breakfast, 8.30am – 9.30am

Lunch, 12.30pm – 1.30pm

Evening meal, 4.30pm – 5.30pm

Meal times are protected times for the patient’s benefit.

Visiting times

Our visiting times are flexible to support the needs of our patients.  Please speak to staff on the ward for more details.

You can read more about staying on our wards in patient information ‘Your stay in hospital’ – L961.




Leaflet reference: L1108
Version: V1
Date last updated: 06/07/2020
Archive date: 06/07/2023

Contact us

Address Hambleton Wing
Friarage Hospital
Telephone 01609 762070
Service opening hours Monday – Sunday, 8am – 8pm
Lead contact name Sharon Airey, team manager


Who we are

We are a team of mental health nurses working within the Friarage Hospital in Northallerton.  As part of our role, we work with patients who have experienced delirium while staying in hospital.

What we do

When you are discharged from hospital following an episode of delirium you may need additional support.  Sometimes this means staying in a care home for a little while to allow your symptoms to resolve whilst being given 24 hour care.

Care home placements are for up-to six weeks and are sourced by social services.  Where possible these will be close to where you normally live.

If you are discharged to a care home we will work with you and care home staff to support your recovery, monitor your progress and get you back home as quickly as possible.

How we do it

Part of our role is to frequently review your mental and physical health to make sure your stay is no longer than necessary.

When you are ready to be discharged from hospital we will contact the care home where you will be staying with information and support plans to help them to understand your needs.

We will come and see you one week after your discharge from hospital to find out how you have settled in.  We will speak to you and those involved in your care to assess any changes in your symptoms.

Visits will take place each week where we will continue to monitor your recovery.

Going home

We will arrange a meeting to discuss how well you are recovering two or three weeks after you have been discharged from hospital. You will be invited to attend this meeting with a family member and your social worker.

At this meeting we will look at what will happen next, including when you may be ready to go home and what support you may need when you leave.

If it is agreed that you are ready to go home, we will discharge you from our care and social services will arrange a care package so you can return home safely.

For those who need to stay in the care home a little longer, a further meeting will be arranged four or five weeks following discharge from hospital.

Our ultimate aim is to get you home safely, as soon as possible.


Leaflet reference: L1106
Version: V1
Date last updated: 23/06/2020
Archive date: 23/06/2023


Contact details

Address Foss Park
Haxby Road
YO31 8TA
Telephone 01904 461130
Reception opening hours Monday – Sunday, 8am – 8pm
Lead contact name Lesley Brown

About the ward

Wold View is an 18 bed ward for older adults who need assessment and treatment for dementia. The ward is purpose built with appropriate activity and therapeutic space to support your assessment and enable you to be discharged back into the community.

Meal times

Breakfast – 8am – 9am

Lunch – 12 noon – 1pm

Evening meal – 5pm – 6pm

Visiting times

Usual visiting times will be between 10am and 10pm. Arrangements for visits outside of these times can be made with agreement of ward staff.

Staying in hospital

More information about staying in hospital is available in our welcome pack (patient and carer information reference L961). If you have not received a copy of this, please ask a member of ward staff who will be able to provide you with this.



Leaflet reference: L1098
Version: V1
Date last updated: 14/05/2020
Archive date: 13/05/2023



Address Foss Park
Haxby Road
YO31 8TA
Telephone 01904 461140

Moor Croft is an 18 bed inpatient unit for men and women over the age of 65 experiencing an acute mental health episode. The ward is fully equipped with appropriate activity and therapeutic space to support your recovery and enable you to be safely discharged back into the community.

This service was previously provided at Cherry Tree House.

 Meal times

Breakfast: 8.45am – 9.15am

Lunch: 12noon – 1pm

Evening meal: 5pm – 6pm 


Usual visiting times will be between 10am and 10pm. Visits outside of these times can be made with agreement of ward staff.

Staying in hospital

More information about staying in hospital is available in our welcome pack (patient and carer information reference L961). If you have not received a copy of this, please ask a member of ward staff who will be able to provide you with this.


Leaflet reference: L1097
Version: V1
Date last updated: 14 / April / 2020
Archive date: 13 / April / 2023

You can refer to this information throughout your stay on the ward. We hope you find it useful.

We have split this into categories so you can easily find the topics that are important to you.

This is not meant to replace conversations with our staff who are always willing to answer your questions or talk to you about your concerns.


We provide inpatient care, support and treatment for men and women with a range of different needs.
People come into hospital for a variety of reasons.  The most common are:

People have different feelings about being in hospital. Some feel relief and are pleased to be there. Others may feel afraid, confused, angry, vulnerable or isolated. Our ward staff understand this and are here to help.

If you have any concerns or anxiety about your stay with us, please tell us. We are here to support you and help you on your recovery journey.

How long can I expect to stay?

How long you can expect to stay will depend on your needs. This can range from one to several weeks. In rare cases this may be longer. 

What to bring with you

Do bring:

Do NOT bring:

If possible please mark all personal belongings with a coloured marker pen before admission. Labelling your belongings helps to make sure things aren’t misplaced or taken in error.


Only a limited amount of laundry can be done on site.  Where possible we ask families and carers to take responsibility for bringing you clean clothing. If there are difficulties with this, please let us know.
Tees, Esk and Wear Valleys NHS Foundation Trust cannot accept responsibility for loss or damage to items not handed in for safekeeping, nor for clothing laundered on site.

Meals and snacks

There is a slight variation in meal times across our wards but you can expect these to occur between the times indicated below.  Each ward will have their own information which will give the specific times for where you are staying.

If you have any special requirements or can’t find anything on the menu that suits you, please tell a member of staff.

If family wish to attend the ward to support meal times, this can be discussed and arranged with ward staff.


A daily paper is delivered to the wards. Please feel free to read it.


To promote the health and wellbeing of all, our hospitals are smoke free. Visitors are not permitted to smoke on site and are respectfully asked not to dispose of cigarette ends anywhere on site or at the entrance.
Smoking cessation advice is available on request.


Usual visiting times will be between 10am and 10pm. If visitors are unable to attend during these times, alternative options can be arranged with ward staff.


The ward is not a suitable environment for young children. If you feel it is important for a young person to visit, please talk to a member of the team. We will advise you of the options according to Trust policy.

What you can expect:

In return, we ask you to:

Equality and diversity

We want to make sure that everyone has a positive experience on our wards. We recognise and strive to address the varying needs and wishes of different social groups. We aim to maximise the inclusion and participation of patients and carers, and their ability to exercise choice. If we can assist you in any way please let us know.

What is an assessment?

An assessment is not a test. It helps staff to find out about:

The time it takes varies from person to person and can involve:

Assessments also help doctors to diagnose and treat illnesses. Sometime it is not possible to reach a diagnosis but treatments and care can be identified to help you manage your symptoms.

Throughout the assessment, staff work with you to identify your needs. Together you will plan your care, this may include group work, therapies and medication.

You and your relatives (if you wish) will receive a copy of this plan known as an ‘intervention plan’.

We ask you and your visitors to help us make sure these agreed interventions can be carried out when planned (please see the notes on visiting times in this booklet).

Activities and group work

Your treatment may include taking part in leisure, therapeutic and social activities. Sometimes it takes a lot of effort to do this. We will do our best to support you as the results can be very positive.
Benefits may include:

We welcome your opinions and suggestions on activities so that these can be planned to suit your needs.

Who will be involved in my assessment and care?

Your care and treatment

Your named nurse and/or care co-ordinator will carry out the agreed intervention plans with you. They will help address any problems that arise as a result of this and will keep other members of the team informed. If your named nurse is not available, another nurse will take over this role

Your views and feelings are very important. Please do not hesitate to tell staff if you have suggestions or concerns.

Review meetings

Your care and treatment will be reviewed regularly.  You will be invited to attend a meeting with staff involved in your care to discuss your progress and whether your care plan is working.  Your relatives or carer can attend this meeting if you want them to.

If you cannot or do not want to attend a review meeting someone can go on your behalf.  This can be a relative, partner, close friend, your named nurse or someone else of your choosing.

The information discussed is confidential.

If you prefer to see your consultant or any other staff in private, please see your named nurse who will arrange this.

How can my views be heard?

Often patients find it difficult to express themselves during meetings with doctors and professionals. It is common to forget to mention important things or ask questions that have been bothering you. Sometimes people feel nervous, don’t want to appear silly or just feel too ill to cope with meetings and decision making.
Here are a few suggestions that might help you:

Notice boards, leaflet racks and information

Notice boards and leaflets are available on the ward with information you, your relatives and carers may find helpful. Please feel free to read these and take them away with you. If the information you need is not available, please ask staff who help you to get a copy of this.


We take spirituality seriously and every effort is made to accommodate your needs. Please ask about the availability of a chaplain, local priest or minister of your faith group.

If you need any assistance do not hesitate to speak to any member of staff.

Fire Alarms

There will be a weekly fire alarm test. If the fire alarms sound at any other time, staff will direct you to a safe area within the hospital or grounds.

To promote the safety of all patients, visitors and staff there is controlled exit and entry to our wards. This can be overridden in an emergency situation.

Visits home and discharge

A review meeting with you and your family is held to plan your discharge and after care. You may have visits home before discharge. This may include a home assessment with an occupational therapist.

Patients and their family are normally responsible for transport arrangements. If this is a problem please tell your named nurse.

Upon discharge you will be given a supply of medication. For further supplies you should make an appointment with your GP.

After care

This may include one or more of the following:

Normally you will be contacted by the professional responsible for your ongoing support/treatment within 72 hours following discharge.

What can I do if I disagree with aspects of my care or treatment or if there are problems with staff?

Please talk to staff on the ward about your concerns. We welcome all comments and will do everything possible to put things right if there is an issue. This will NOT negatively impact your care or treatment.
If you feel unable to talk to the ward staff, you can…

Advocacy Services

Sometimes people find it helpful to have someone who is not personally involved with them or their care to speak on their behalf, particularly if they have a problem with a service.

Your named nurse or care co-ordinator can help you to contact local advocacy services for support.

Useful contact numbers

Patient advice and liaison service (PALS) 0800 052 0219
Alzheimer’s Society 01723 500958
Age Concern 01723 379508
Adult and community services 0845 0349410


Leaflet reference: L961
Version: V3
Date last updated: 14 / April / 2020
Archive date: 13 / April / 2023

Electro-convulsive therapy, also known as ECT may be prescribed for a variety of psychiatric illnesses. It is used to achieve rapid and short-term improvement for the severe symptoms of your illness after a trial of other treatment options have proven ineffective and when the condition is considered to be potentially life threatening.

National information is now available via the Royal College of Psychologists in relation to electro- convulsive therapy. It can be viewed here.  It should be read with the anaesthesia for ECT Trust information leaflet (L374).


About cognitive behavioural therapy

Cognitive behavioural therapy (CBT) is a talking therapy that can help people who experience mental health difficulties. National guidelines recommend that CBT should be offered to people with:

Research shows it may also be helpful with other difficulties like:

CBT is based on the theory that your thoughts, feelings, actions and bodily sensations are all connected. The idea is that if you have a problem in one area, it can impact another.

By looking at how these influence each other and trying out different strategies to understand and change what you think and do, you can improve your wellbeing.


CBT starts by focusing on the here and now. However it can be helpful to look at your past. Exploring things that have happened to you can help you to understand why you think, feel and behave in certain ways.

CBT is not about ‘thinking positively’ or learning that your thinking is wrong. Your therapist will not be ‘analysing you’ behind the scenes. They will not tell you to think or feel differently, although this may happen as a result of the new information you learn during therapy.


What to expect

Sometimes CBT is delivered as part of a group but it is usually delivered in person, on a one-to-one basis. Sessions usually last for an hour and take place weekly or fortnightly. The exact schedule will be worked out between you and your therapist. The number of sessions you will be offered varies.

Therapy usually happens in a community setting where you feel safe and comfortable. Sometimes in the course of therapy you and your therapist may go outside to try some things out but only if you feel okay with this.


Your first session

At your first session your therapist will give you an opportunity to ask questions. This will help you decide if CBT would be helpful to you at this time.

Your therapist will help you to work out what you want to achieve during therapy. This will set the plan for the work you will do together. Together, you will develop a shared understanding of the problem you want to change and some ideas about what might be keeping it going.

CBT is an active therapy and helps you to discover and test coping strategies that may work for you. You can do this with your therapist during sessions and on your own at other times.


How can I get CBT?

If you are receiving treatment from a TEWV service then you can ask your care co-ordinator or lead professional about how to access CBT. Getting CBT will not affect other care you receive. If you are not currently involved with TEWV services then please ask your GP.


Where can I find more information?

You can find more information about CBT online at

The Department of Health also have a useful guide about talking therapies for mental health difficulties called ‘Choosing Talking Therapies’.



Leaflet reference: L951
Version: V2
Date last updated: 08/11/2019
Archive date: 07/11/2022



Address Acomb Health Centre

1 Beech Grove



YO26 5LD

Telephone 01904 752180
Service opening hours Monday to Friday, 9am to 5pm (excluding bank holidays).



Address Worsley Court

Doncaster Road



Telephone 01757 211564
Service opening hours Monday to Friday, 9am to 5pm (excluding bank holidays).


Emergency contacts

Out of hours, in a crisis situation contact:

Mental health crisis team: 01904 526582

The care home and dementia team: 01904 556748


Meet the team

The mental health team provide support for older people living in York and Selby.  We offer a person centred, flexible service to support you on your recovery journey.  We will work with you, your family or carers and partner organisations to help you lead the sort of life you choose, considering your individual needs, wants, strengths and achievements.


Professionals working in the team include:


Who we support

We support older people experiencing:


What we do

The team provide:


Your first appointment

Once we have received your referral we will contact you to arrange an appointment.  This may be in your own home or at an agreed place.

We will ask you to take part in assessments to identify your individual needs and risks.  This will take about an hour.

Where appropriate, and with your consent, we will also talk to your relatives and carers.

If it is identified that you would benefit from our support we will work with you to develop a care plan.  This will be regularly monitored and reviewed.


Information for carers

Caring for someone experiencing mental health difficulties can impact your life and wellbeing.  The mental health team can help you to access a carers assessment to find out if you are able to access support.  This may include relevant training, counselling, domestic assistance, respite services or social care.


Support and advice services

If you are experiencing difficulties, the following organisations may be able to provide advice and support:

Dementia Forward
Tel.03300 578592

Alzheimer Society
Tel. 0300 222 1122

Tel. 0300 123 3393

Age UK
Tel.0800 678 1174


Silver line helpline for older people
Tel. 0800 470 8090

City of York Council
Tel. 01904 555111

North Yorkshire County Council
Tel. 01609 535636

Talking Points, City of York Council:




Leaflet reference: L1078
Version: V1
Date last updated: 29/10/2019
Archive date: 28/10/2022


TEWV research and development
Flatts Lane Centre
Flatts Lane

Tel: 01642 283501


What is research?

Research is:


Why is research important?


Who is involved in research?

Anyone can be involved in research. We particularly encourage service users and carers to get involved.

Research can be carried out by healthcare professionals or researchers working in a University, or other health and social care organisations.


If I choose to participate, what is involved?

All research is voluntary. You have the right to withdraw at any time without reason.

All research is confidential, as it is with your care.

You will be given an information sheet about the research study. This will give in depth information about what is involved and you will have the opportunity to ask questions and discuss further with a member of the research team if you wish.

You will usually sign a consent form if you decide to take part in the study. This can be done with a researcher present in a clinic or in your own home.


Types of research

There are many types of research you could be involved in:


 “The research interviewer made us feel very comfortable throughout the process.”

Anonymous, patient research experience survey


“People should know that they can drop out of a study at any time. I would encourage everyone to consider taking part in research. A clinical trial might benefit you and if it doesn’t it could benefit someone else. If you get involved in wider research, like me, it keeps the brain going.”

Sue, patient and public involvement and engagement member


How can I get involved in research?

You can ask a member of your care team on how to get involved or contact the research team using the details provided at the top of this leaflet.

If you’d like to get involved or have an informal discussion about what is involved please contact or call 01642 283501.

You can also follow what we do on Twitter @TEWVResearch


Leaflet reference: L1062
Version: V1
Date last updated: 24 July 2019
Archive date: 24 July 2022

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