The listening service in Teesside provides emotional support for local people in mental distress. .
The service is a space for you to talk about whatever is troubling you. Calls can be made anonymously and are not time limited.
Who we support
Anyone who lives in Teesside can call us. It doesn’t matter how old you are, or whether you receive trust services. The phone line is for everyone.
We also offer support to those who maybe struggling to care for someone with mental health needs.
Who we are
Your calls will be answered by trained mental health support workers in Teesside. If you need more immediate mental health care attention we will forward your call to a clinical nurse.
What we do
We will listen to what you say and offer empathic, validating and non-judgemental support.
If you would like us to, we can put you in contact with other local services who may be able to help you, for example organisations offering support with housing, finances or substance misuse.
Why we do it
We want to offer you an alternative to crisis services.
Often talking to someone is enough to help people feel better able to cope during periods of distress and further input is not needed.
We also want to help you address some of the underlying issues which may be impacting your wellbeing. Our knowledge of local services enables us to put you in contact with the right people to help you solve other problems you might be having in your life.
Helpful resources
The trust’s Recovery College Online have a wealth of information, resources and free online courses which can support your recovery. Visit https://www.recoverycollegeonline.co.uk/.
Leaflet reference:
L1114
Version:
V1
Date last updated:
30/09/2020
Archive date:
30/09/2023
A physiotherapist is a health worker who helps people who have problems with moving part or all of their body.
Physiotherapists working in TEWV know how to help people who have problems with behaviour. This includes people’s moods, speaking and understanding, and those who do not like to do new things.
Where will I see the physiotherapist?
· home
· work
· day centre
· hospital or clinic
· sports centre.
What sorts of things can a physiotherapist help with?
A physiotherapist can help you in many ways:
Keeping active – exercises on your own, with the physiotherapist or with other people to help you with a problem or to keep your mind and body healthy.
Massage – the physiotherapist will use their hands to massage all or part of your body. It can help to make pain go away, relax you or help you to move better.
Posture care – the physiotherapist can help protect your body shape by advising you and your carers in choosing the right chair, sleeping position or wheelchair.
Help with breathing problems – a physiotherapist can help if you have breathing problems which you have had for a long time.
Breathing problems are:
coughing
wheezing
tightness
If your breathing problems are new you will have to see a doctor first.
Keeping you healthy – a physiotherapist will help you to see other physiotherapists and health workers at local hospitals or clinics if you need to see them.
Help with other things – a physiotherapist can give you information and help on:
· shoes
· chairs
· walking frames
· sticks
· sports and games and where you can do them
How will the physiotherapist do their work?
He or she will get to know you and about your problems first.
He or she will then talk with you, your parents, carers and other workers to agree what needs to be done.
Wherever possible your physiotherapy programme will be fitted into what you already do during the day.
Access to information
We need to keep information about you and it will be kept in a safe place.
This helps us know how to look after you.
If you want to see this information, you can write to:
The Data Protection Officer
Information Governance Department
Lanchester Road Hospital
Durham City
DH1 5RD
You can ask a member of staff to help you.
Reference:
L300E
Version:
V6
Date last updated:
02 / 11 / 2017
Archive date:
02 / 11 / 2020
TEWV research and development
Flatts Lane Centre
Flatts Lane
Middlesbrough
TS6 0SZ
Developing new knowledge that could lead to changes in treatments, policies or care.
Being involved.
Discovering new things together.
Why is research important?
It provides evidence that something works or does not work.
It involves looking at your care, treatments, and services.
It promotes awareness of health issues, health care, treatments and the services you access.
It gives you the chance to understand more about a particular condition.
It can be life changing.
It will improve the health of future generations.
Who is involved in research?
Anyone can be involved in research. We particularly encourage service users and carers to get involved.
Research can be carried out by healthcare professionals or researchers working in a University, or other health and social care organisations.
If I choose to participate, what is involved?
All research is voluntary. You have the right to withdraw at any time without reason.
All research is confidential, as it is with your care.
You will be given an information sheet about the research study. This will give in depth information about what is involved and you will have the opportunity to ask questions and discuss further with a member of the research team if you wish.
You will usually sign a consent form if you decide to take part in the study. This can be done with a researcher present in a clinic or in your own home.
Types of research
There are many types of research you could be involved in:
Questionnaires and surveys.
Interviews and focus groups.
New intervention
Medication trial.
“The research interviewer made us feel very comfortable throughout the process.”
Anonymous, patient research experience survey
“People should know that they can drop out of a study at any time. I would encourage everyone to consider taking part in research. A clinical trial might benefit you and if it doesn’t it could benefit someone else. If you get involved in wider research, like me, it keeps the brain going.”
Sue, patient and public involvement and engagement member
How can I get involved in research?
You can ask a member of your care team on how to get involved or contact the research team using the details provided at the top of this leaflet.
If you’d like to get involved or have an informal discussion about what is involved please contact TEWV.ResearchandDevelopment@nhs.net or call 01642 283501.
You can also follow what we do on Twitter @TEWVResearch
Leaflet reference:
L1062
Version:
V1
Date last updated:
24 July 2019
Archive date:
24 July 2022
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What is recovery through activity
Recovery through activity promotes discussion and the practise of lifestyle choices that can better meet participants’ occupational and health needs.
Benefits
Participation in the recovery through activity group will:
Give you a greater understanding of how participation in meaningful activity can influence your health.
Increase your awareness of occupational roles and routine.
Help you to make positive changes to your routine.
Provide you with the opportunity to explore a variety of activities.
Help improve your confidence in social situations.
Examples of some of the ways in which the activities you may experience within the group could contribute to your recovery
Sharing…cooking and eating together, developing skills and leading a healthier lifestyle!
Discovery…creating identity, building friendships and socialising with others!
Opportunity… improving fitness, valuing activity, and increasing mobility!
Purpose… learning new skills and exploring opportunities!
Meaning…sharing ideas, expressing yourself and discovering identity!
Who can take part in the group?
Any service user who is currently accessing relevant services, following assessment of their needs and abilities in relation to occupation and activity by an occupational therapist
How do I find out more or enrol in the group?
If you’re interested, please discuss with your care coordinator/lead professional or speak to a member of occupational therapy staff.
Quotes from service users involved in the co-production of this group
“Through group intervention we feel a sense of togetherness and belonging by doing activities and sharing ideas.”
“By trying activities and overcoming barriers we feel a greater sense of personal self-worth, confidence, knowledge and have learnt new skills.”
“By working as a group, we were able to try out different social environments and feel safe and secure whilst exploring individual meaning and purpose.”
“Through the use of hands, as they are energized by mind and will, can influence the state of our own health.”
A quote from Mary Reilly, one of the pioneers of occupational therapy, which highlights that by “doing” what we need to, have, and love to do, we can improve our lives.
Leaflet reference:
L1036
Version:
V1
Date last updated:
24 / April / 2019
Archive date:
24 / April / 2022
What is the DDT partnership?
The Durham, Darlington and Teesside NHS mental health and learning disability partnership is about working together to improve outcomes for people living with mental health and learning disability needs.
It brings together your local mental health and learning disability trust (Tees, Esk and Wear Valleys NHS Foundation Trust), clinical commissioning groups, local authorities and healthcare service providers from across the Durham, Darlington and Teesside area.
This is helping to provide high quality care for service users, so people receive the support they need in the right way.
The partnership will make sure:
healthcare services are provided to the best possible quality standards
service users and carers are involved in making decisions
the case management process works effectively
funding set aside for mental health and learning disability services is only used for those services
Who is it for?
The DDT partnership is for service users in the Durham, Darlington and Teesside area, who receive funding to access mental health and learning disability services. This includes children and young people, adults and older people.
Your care package and the healthcare service providers who support you will be managed and monitored within the DDT partnership.
What does this mean for me?
We want to work with you to make sure you enjoy the best possible quality of life. You will be involved in the process of managing your own care package and support, and we won’t make any decisions without discussing them with you.
We will work with you and those important to you to consider:
your physical health
your mental health
your accommodation
your activities
We will talk to you about what you need for each of these areas, and make sure the best arrangements are in place to support you. As part of this, we will ask you about your long term goals, and consider the steps which need to be in place to help you work towards them.
We will also check to make sure you are safe. If you or anyone else has any concerns about the quality of your care or anything else, we will talk to you about this and see if there is anything extra that you need.
We will review your care package regularly (at least annually) to make sure it remains the right package for you.
Will I work with the same healthcare providers?
Healthcare service providers will continue to deliver the same services on behalf of the partnership, as long as they continue to deliver the best possible quality standards.
This means you will continue to receive support from the same organisations, unless it is agreed that a change would be better for you.
Leaflet reference:
L1041
Version:
V2
Date last updated:
23/08/2019
Archive date:
22/08/2022
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Please visit our online bookshelfto access the self-help guides, which are available as downloadable leaflets.
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In the immediate aftermath of a major incident our body’s automatic survival reactions will take over and may react in unexpected ways, e.g. we may freeze, run away, push past others, urinate, have an out of body experience.
Sometimes being nearby, knowing someone there, seeing news images, hearing stories about it or being part of the emergency response is enough to trigger a response in us.
In the first few weeks it may be common to:
Have problems sleeping/feel tired
Feel irritable/jumpy or numb
Increase your alcohol intake or smoking more
Have intrusive images or thoughts
Feel unsafe or mistrusting
Avoid places, people etc.
Feel guilt
Have poor concentration
Have fleeting thoughts of harming self or others.
What can help
Make sure you get plenty of sleep and rest.
Establish a routine
Eat well
Take a walk or go to a place you feel safe
Stay connected to people. Share what happened if you want and if not, talk to people about everyday things. Maybe connect with other people who were there, e.g. go to memorial services
Accept strong feelings, unusual experiences, feeling empty or numb, impaired judgement and clumsiness as normal and reassure yourself on this.
Be careful at home, when driving or operating machinery – accidents are more likely to happen following a stressful experience
How to know if you need a GP referral for more specialist help, support or therapy
You may want to approach your GP and seek specialist help and support if you experience any of the below:
Feeling persistently suicidal or want to hurt someone
If after a month or so: you can’t function at home or work; you are swamped with anxiety, anger or low mood; are having unusual relationship problems; have severe nightmares or still relive the event; feel numb or disconnected; blame yourself or feel ashamed; your drug or alcohol use is out of control.
People close to you tell you they are worried about you.
How to support someone you know
Connect: The person may need time to be alone but keep trying to connect with them on everyday activities.
Listen: to their feelings but don’t ask for details of what happened and don’t offer advice.
Ask: Don’t assume what they need, it might be different from what we think.
Practical: Make them a meal, offer them a lift. They may also need some flexibility at work.
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Occupational therapy is a treatment and a profession.
Occupational therapists are interested in how people live their lives. They help people to become as able as possible wherever they live, and whatever health issues they may have.
Occupational therapists use ‘doing’ as the therapy. They think with you about all areas of your life; any activities that you do or would like to do that are important to you, school/college/ lifelong learning, leisure, family, friends, and work.
An occupational therapist will discuss with you how your day goes, from first thing in the morning until last thing at night, as well as how you sleep. Then you can come up with a list of things you want to improve, and work out together how this will happen, using activities that you are interested in.
We know that people are ‘doing’ beings and their health is linked to how well they feel they can ‘do’. Occupational therapists really focus on the whole person.
What could an occupational therapist help me with?
Finding new interests or get back to doing the ones that are important to you
Developing skills such as coping with problems, getting along with others, looking after yourself, managing your money,
Getting yourself to school, college, work and leisure activities
Connecting with your local community
Doing everyday things such as keeping clean, eating, sleeping, cooking, cleaning, shopping, getting dressed
They may use equipment that helps you to be more independent (or link you with the best person to do this with you)
And many more things that they will discuss with you and your family (with your consent)
How will we decide what to work on?
Your occupational therapist will talk with you and you will decide what to work on together.
They will change the way they do this when they need to. This is to make sure you understand each other.
Who is my occupational therapist?
Name …………………………………………………………………….
Contact phone number ………………………………………………
Working hours ………………………………………………………..
Leaflet reference:
L416
Version:
V1
Date last updated:
11 / July / 2018
Archive date:
11 / July / 2021
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Attention deficit hyperactivity disorder (ADHD) service – Teesside, Durham and Darlington
Lancaster House,
Falcon Court, Preston Farm Industrial Estate,,
Stockton-on-Tees,
TS18 3TS
Tel: 01642 368355
Opening hours: Monday – Friday, 9am – 5pm
What is the adult ADHD service?
The adult attention deficit hyperactivity disorder (ADHD) service provides a specialist assessment, diagnostic and treatment service for adults with a suspected ADHD.
The service also offers advice on care management to individuals with a pre-existing diagnosis of ADHD at the request of other professionals involved with a person’s care.
Our team
In our team we have:
consultant psychiatrist specialising in adult ADHD
clinical nurse specialists
team administrator.
What is ADHD?
ADHD is a condition with core features of inattention, hyperactivity and impulsivity which begin in childhood but can continue into adulthood causing significant problems in a person’s day-to-day functioning.
Inattention: difficulty concentrating or completing tasks, being disorganised, easily distracted, forgetful and finding it difficult to listen when people are talking.
Hyperactivity: being fidgety or restless, talking excessively and being overactive.
Impulsivity: acting without thinking, interrupting others and finding it difficult to wait your turn.
Referral process
Referrals to our service are by the local mental health access team or registered mental health professionals within our Trust. Your GP can arrange referral to the local mental health access team.
What will happen at my first appointment?
You will see a nurse and/or doctor and be invited to talk about your difficulties. This appointment usually lasts one to two hours and you can take a break if you need to. Anything you say will be confidential within the team unless there is a legal duty to inform outside agencies. This will be explained before the assessment.
It can be helpful to bring along:
A parent/someone who has known you a long time (preferably since childhood): to support you in describing your difficulties
Your school reports: these are helpful for us to understand your childhood.
At the end of the assessment we will look together at the best options to help you with your needs, either within our team or another service.
After your assessment, a letter will be sent to your family doctor and the referrer (if this was a different person) and you can request a copy of the letter.
Interpreter
If you would like an interpreter at your appointment, please let us know as this can be arranged prior to your appointment.
What will happen next?
If you receive a diagnosis of ADHD and choose to see us again you will have one-to-one involvement with your allocated worker who oversees your treatment, making sure that it works for you. Together you will develop a care plan to help you address your mental health needs.
The National Institute of Clinical Excellence (NICE) recommends medication as the first line treatment for adults with ADHD. The adult ADHD Service will work with you to find a medication that is effective for you and help you to adjust to taking it before asking your GP to prescribe it regularly. You may also be given advice about alternative ways of managing the symptoms of ADHD.
If you are unable to keep an appointment it would be helpful for you to contact us to discuss this. We may be able to arrange a more suitable date, time or venue for you.
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention you will be invited to complete our Friends and Family Test survey to support this.
The adult autism service provides specialist assessment for diagnosis of Autism Spectrum Disorder (ASD) for adults over the age of 18, and recommendations where required for future care, treatment or support.
The service is Monday to Friday 9am to 4.30pm and covers the following areas:
Durham
Darlington
Teesside
We are a multidisciplinary team who have had specialist training and experience in understanding Autism Spectrum Disorders, the team includes:
nursing staff
psychiatrists
psychologists
speech and language therapists
occupational therapist.
Why have you been referred?
This is because you or your secondary mental health or learning disability team have requested support with specialist diagnostic assessment of Autism Spectrum Disorder.
Following referral
We will write to you to invite you to an initial appointment to explain the assessment process.
You will continue to be supported by your secondary health or learning disabilities team during assessment.
Assessments
The assessments may include:
communication assessment
cognitive assessment
developmental history
observational assessment.
If needed, we will carry out more assessments with you and will talk to you about this at your first appointment.
How to contact us
You can contact the team if you need more information about the assessment process.
If you have any queries relating to your care, you should contact your secondary care team.
Your care coordinator/lead professional is ….…………………………………………………………….
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