Listening service, people of all ages, Teesside

Contact us

Ward/service/team name Teesside listening service
Telephone 0800 0516 171 option 3 then 3
Service opening hours 24 hours a day, seven days a week
Lead contact name Jane O’Neil


About us

The listening service in Teesside provides emotional support for local people in mental distress. .

The service is a space for you to talk about whatever is troubling you. Calls can be made anonymously and are not time limited.


Who we support

Anyone who lives in Teesside can call us. It doesn’t matter how old you are, or whether you receive trust services. The phone line is for everyone.

We also offer support to those who maybe struggling to care for someone with mental health needs.


Who we are

Your calls will be answered by trained mental health support workers in Teesside. If you need more immediate mental health care attention we will forward your call to a clinical nurse.


What we do

We will listen to what you say and offer empathic, validating and non-judgemental support.

If you would like us to, we can put you in contact with other local services who may be able to help you, for example organisations offering support with housing, finances or substance misuse.


Why we do it

We want to offer you an alternative to crisis services.

Often talking to someone is enough to help people feel better able to cope during periods of distress and further input is not needed.

We also want to help you address some of the underlying issues which may be impacting your wellbeing. Our knowledge of local services enables us to put you in contact with the right people to help you solve other problems you might be having in your life.


Helpful resources

The trust’s Recovery College Online have a wealth of information, resources and free online courses which can support your recovery. Visit


Leaflet reference: L1114
Version: V1
Date last updated: 30/09/2020
Archive date: 30/09/2023


Dragon Parade Clinic                                           Lime Trees

2 Dragon Parade                                                   31 Shipton Road

Harrogate                                                                York, YO30 5RE

Phone: 01423 726900                                          Phone: 01904 615300


Brompton House                                                   Lake House

22 Brompton Road                                                20 Manor Court

Northallerton, DL6 1EA                                        Scarborough Business Park

Phone: 01609 718810                                            Eastfield

Scarborough, YO11 3TU

Phone: 01723 346000


Children and young people’s mental health services

Children and young people’s mental health services (CYPMHS) support young people with their mental and emotional wellbeing; this often also includes supporting families. Within CYPMHS, the community eating disorders team are specialists who can help young people with eating disorders.


What is an eating disorder?

Eating disorders are complex mental illnesses. Anyone, no matter what their age, gender or background, can develop one. Some examples of eating disorders include bulimia, binge eating disorder and anorexia. It is important to recognise that there is no single cause and it is nobody’s fault if it happens.


What to expect from the community eating disorders team

The eating disorders team includes a variety of different professionals, including CAMHS practitioners, nurses, dietitians, psychologists, family therapists and doctors. This is called a multi-disciplinary team who work together to support young people and their family.

Eating disorder clinicians within our team will meet with you and your family member(s) to discuss what you have been going through and how this has impacted on you and your family.

Following your initial assessment, we will meet with our wider team to consider together whether our service is needed and, if so, which is the best way we can support you. In the feedback session, we will share our thoughts with you and together agree and develop an initial plan of care.

Treatments offered

Within our service, we would normally consider a family based treatment approach for all types of eating disorders, as there is evidence to suggest that this is most successful.

The family based approach to treatment is there to help families develop new skills in supporting a young person to recover from an eating disorder as we recognize that families are a valuable resource.

In the initial stages of treatment, the focus is usually on families working together. This may include appointments when the whole family is seen together, sessions for parents, peer support groups and group work with other families. As you recover, the treatment may change to more individual work.

As an eating disorders service, we will always consider the physical effects an eating disorder is having on a young person as well as the psychological effects. In the early stages, it is very important that physical health needs are addressed as it is a very important part of the recovery process.


Useful resources

As a parent/carer of a child/young adult struggling with eating difficulties, it can be overwhelming and difficult to know how to manage.  As well as seeking support from CYPMHS, it can be helpful to do some reading around the subject. The following are resources that parents and carers of young people with eating disorders have found useful.



Eva Musby: (includes links to videos and audio guidance)

Maudsley Parents: (includes useful information for parents/carers)

B.E.A.T The UK’s Eating Disorders Charity



Helping your Teenager Beat an Eating Disorder by James Lock and Daniel Le Grange

Skills Based Caring for a Loved One with an Eating Disorder by Janet Treasure and Grainne Smith

Anorexia and other Eating Disorders by Eva Musby



ATDTfb – A Group for Caregivers – this is a facebook group offering peer support and advice for carers. This group is not run or moderated by TEWV.



Headspace – an app for mindfulness meditation


Contact us

Service opening hours Monday – Friday, 9am – 4pm

Who we are

We are a team of NHS staff, working in schools to offer support to students experiencing common emotional wellbeing difficulties.


What we do

We provide care and interventions for young people including support for difficulties including:

We also provide advice and training on mental wellbeing issues to school and college staff, helping them to support you.

We also work closely with other services so that those with more complex problems can get the right help, from the right people, more quickly.

Why we do it

Difficulties you experience in your child and teenage years can affect things like your work, friendships and home life. Having the right support available when and where you need it can help to lessen the impact difficulties like stress or anxiety have on you; both now and in the future.

Who’s who

The wellbeing in mind team is made up of NHS professionals including senior clinicians, higher-level therapists and education mental health practitioner trainees (EMHPs).

Getting help

If you are concerned about your emotional or mental wellbeing please speak to a member of school or college staff as soon as possible. They will be able to help you get the right support and can refer you to our team if this is needed.

Next steps

Once your teacher or a member of the school/college pastoral team have contacted us, we will ask them about the difficulties you are having. Usually we will give them advice on how best to support you.

Sometimes we may want to talk to you to find out more about the challenges you are experiencing.

If you are under the age of 14 we will need to ask permission to do this from your parents or carers.

Do my parents/carers need to know?

If you are under 14 years old, we will need permission from your parent/carer to meet with you. If you are over 14 years old and we think you have the capacity to consent, it’s up to you – capacity means you understand what you are agreeing to.

We would always prefer parents and carers to know about our involvement with you but if you don’t want them to, that is your right and it will not stop you from getting our help.

Online support

Kooth from XenZone, is an online counselling and emotional well-being platform for children and young people.

Give us a shout
24/7 online emotional health support and crisis counselling.

Helpful information

Recovery College Online
Online course and wellbeing resources for children and young people.

Young Minds
Information for young people about emotional and mental health issues.

Free and confidential telephone support service for children and young people.
Tel. 0800 1111

Information and advice for young people aged 13 to 19.

Choosing what’s best for you
Information about different treatments.




Leaflet reference: L1094
Version: V2
Date last updated: 12/08/2020
Archive date: 12/08/2020


Contact us

Service opening hours. Monday – Friday, 9am – 4pm


Who we are

We are a team of NHS staff working in your child’s school or college.  We offer support to students experiencing difficulties with their emotional and mental wellbeing, including low mood and anxiety. We also help those whose behaviours are causing them problems and work with other services to make sure everyone can access the most appropriate help and support.

What we do

We provide advice, support and training to school and college staff on wellbeing issues; forming a link between the school and other services supporting your child.

We also provide direct support for young people experiencing mild to moderate mental health difficulties within the school or college environment. This may include offering things like:

Where needed, we can support people to access other services for additional help.

Why we do it

Poor emotional and psychological well-being can have a negative impact on many areas of a young person’s life including the relationships they form, their academic achievement and their home life.

Having the right support available in schools and colleges helps to make sure problems are picked up at the earliest opportunity and young people are able to receive the right help, more quickly; lessening the impact mental wellbeing difficulties can have both now and in the future.

It also helps teachers and other staff to better support children in school/college and supports a healthy environment where young people are encouraged to consider their emotional wellbeing and that of others.

Who’s who

The wellbeing in mind team is made up of NHS professionals including senior clinicians, higher-level therapists and education mental health practitioner trainees (EMHPs). A set team of staff will work within your child’s school/college as members of the faculty, helping to ensure continuity of care.

Getting help

Young people are able to access help from the team via school/college staff.

If you are concerned about your child’s mental wellbeing we would encourage you to speak to your child’s school/college which will be able to arrange any necessary referral with us.

Next steps

Initially the team will provide advice to school and college staff. However, sometimes we may feel direct support is needed. In this instance we will meet with the young person to carry out an assessment. Consent will usually be requested from parents or carers of those under the age of 14.

Parental consent

If we feel that a young person is capable of providing informed consent, then we may become involved without you knowing. This would generally apply to students over the age of 14.

Online support for young people

Online mental health support is also available for young people from the following platforms.

Kooth from XenZone, is an online counselling and emotional well-being platform for children and young people.

Give us a shout
24/7 online emotional health support and crisis counselling.

Recovery College Online
Online course and wellbeing resources for children and young people.

Young Minds
Information for young people about emotional and mental health issues.

Choosing what’s best for you
Information about different treatments.



Leaflet reference: L1095
Version: V2
Date last updated: 12/08/2020
Archive date: 12/08/2023


What is cognitive behaviour therapy (CBT)?

Cognitive behaviour therapy (CBT) is a therapy that can help you to overcome problems to do with low mood and/or anxiety.

Many young people struggle with their mental health sometimes and there is lots of evidence and research that shows CBT helps young people to feel better. We therefore use CBT to help because we know that it can work.

image showing CBT cycle


How does it work?

Cognitive behaviour therapy (CBT) works on the idea that your thoughts, feelings and behaviours (what you do) are all linked together and all have an impact on each other.

When you are feeling anxious and/or low in mood, you can get stuck in a cycle of negative or unhelpful thoughts, feelings and behaviours.

By using CBT, we can help you to break that cycle and help you to change your thoughts and behaviours so that you start to feel better.

CBT can be used to help young people struggling with some of the following problems:


What should I expect?

Cognitive behaviour therapy (CBT) sessions usually happen once a week.

You will work together with your therapist (and anyone else you’d like to help you) to understand the problem you’re struggling with and set a goal to work towards.

You will learn new skills to help you feel better.

It is really important in CBT to practice your new skills at home (your therapist will help you set tasks in order to do this in between your sessions).

Your therapist will help you to challenge and change your negative thoughts as well as unhelpful behaviours.

All of these things aim to help you Feel Better!


Accessing Cognitive Behaviour Therapy (CBT)

If you are not already accessing cognitive behaviour therapy (CBT) you can get more information about making a referral by contacting your local CAMHS team.

You can also do this by making an appointment with your GP.


Helpful contacts and information

Call: Samaritans 116 123

Childline 0800 1111


Apps: Feeling good: positive mindset, Calm Harm (managing self-harm), catch it (record and challenge negative thoughts), chill panda (relaxation techniques)

  1. These are all recommended by NHS on the website.



Temporary closure of adult learning disability respite and day services

We are committed to protecting the health of the people we serve.  To help stop the spread of coronavirus (COVID-19) we have taken the sensible precaution to temporarily close adult learning disability respite and day services. We are working with our partners to deliver alternative support during this challenging period and have contacted those who are affected. If you have any queries about your care or that of someone you support, please contact the service managers;, or ring 01642 283752 between the hours of 09:00 and 17:30 any day of the week. 




Roseberry Park
Marton Road

Tel: 01642 837308


Getting to Roseberry Park

More information about Roseberry Park is here. 

About the service

Baysdale provides short break respite care to children and young people with learning disabilities and associated healthcare needs. The service covers Teesside, both north and south of the Tees, and the length of the respite can vary, according to the individual needs of the young person and their carers.

Treatment and therapies are offered on an individual person-centred basis.

Staff are trained to care for children with complex physical health needs such as gastrostomy feeding, as well as providing a stable and predictable environment for young people on the autism spectrum and those with ADHD.

Some staff are trained in Sleep Scotland methods and the team has seen success with numerous young people referred for disturbed sleep patterns.

Participation in behavioural observations, as part of an overall challenging behaviour assessment is also offered.

The Baysdale team

The short breaks service team, part of the child and adolescent mental health service, is a multi-disciplinary team which includes:

How to access the service

Referrals to the service can come from professionals involved with children not currently using the service, carers, GPs or advocates.

Once a referral is received, the referral will be allocated to one of the staff nurses, who will contact the parent/carer to arrange a visit to assess whether the child meets the admission criteria.

Once the child is accepted for the service the staff nurse will do a comprehensive assessment of the child’s abilities and needs. From this assessment, a care plan and intervention plans will be formulated.

The care plan and intervention plans will provide the directions to the staff on how to care for and support the child during their time in the service. The staff nurse who formulates the care and intervention plans, will be the named nurse for the child. This means that they will be the first point of reference for the parents/carers, and will be the person who updates any information which changes for the child.

About Baysdale unit


Baysdale has 6 bedrooms, 5 of which have beds with some degree of profiling functionality. Each bedroom has an en-suite shower room, storage space for personal belongings and a notice board for displaying photographs or artwork the child may have brought with them or created during their stay. Each bedroom has a TV aerial socket, an electric shaver socket in the en-suite and a wall mounted bedside light.

Lounge/sitting rooms

There are two sitting rooms, each of which has a television and open onto the  large enclosed garden, which provides a safe environment for activities.


There is an assisted shower room with a wheeled shower bed and safety flooring, and a bathroom with a standard fixed bath.


In the centre of the main communal area there is a spacious play/activity room which can be used for one to one or group sessions. There are portable DVD players, CD/radios, a wide range of toys and books available for use by the young people who use the service.

Children and young people are encouraged to participate in recreational activities according to their preferences and needs. Examples of activities include hair and beauty sessions, ball games, musical interactive games, social outings in the unit vehicle or walks to the local amenities.

Many of the young people who currently use the service bring favourite toys, DVDs or games with them, which they use during their stay.

Dining area and kitchen

The dining room is located next to the galley style kitchen which has all of the usual appliances. The dining room is used for basic cookery sessions, activity sessions as well as meetings.

Mealtimes vary, but the evening meal tends to be served between 4pm and 6pm. On school mornings, breakfast will be served anytime from 7am onwards and on the weekend or during school holidays, breakfast can be taken a little later for those young people who like a lie-in.

Visiting times

Parents and carers are free to visit whenever they wish during their child’s stay, as there are no set visiting times. It is however, advisable to telephone in advance in case the child concerned has gone out with one of the staff.

The Rosewood Centre
West Lane Hospital
Acklam Road

Tel number: 0300 013 2000

The Rosewood Centre is based on the site of West Lane Hospital, Middlesbrough.

Middlesbrough child and adolescent mental health services (CAMHS)

Middlesbrough CAMHS work together to promote a sense of wellbeing, by helping children and young people up to the age of 18 and their families to cope with any difficulties they may be experiencing.

The team has three main functions:

Treatment and therapies available

Help can be offered through a variety of talking and activity based therapies, including:

The team

The Middlesbrough multi-disciplinary team includes:

Specialist service

Children who are in local authority care are seen by professionals within our looked after children CAMHS team.

How to access the service

Most children and young people are referred into the service by GPs, but referrals are also received from paediatricians, school doctors, health visitors, school nurses, educational psychologists and social services. Where GPs are not the referrer, they are always informed of referrals by the CAMHS team.

New referrals are offered an appointment in the clinic, where they will be seen by a member of the team who will ensure that the service is the most appropriate to meet their needs. Following this appointment the referral will be allocated to the most suitable team member or another service for ongoing assessment and treatment. Service users are encouraged to express a preference for the gender of their worker, but this may not always be available.

Generally the initial appointment will be at the Rosewood Centre. However, if further appointments are necessary these can be carried out in other venues, such as home or school.

What to expect?

For children and young people with mental health problems accessing the service, the care programme approach will apply. This is a way of organising care to ensure that needs are identified and that services have been arranged to meet those needs (an information leaflet is available on request) and should include involvement of any other services appropriate to the service user’s care.

A letter will be sent out to parents informing them of the date and time of their child’s appointment, and who they are coming to see. If the young person is over 16 years of age they will receive their own letter. Whoever is attending the appointment may wish to bring a friend or family member with them for support.

At the first appointment lots of questions will be asked to gain as much information as possible, and decide how best to help the young person and their family. A plan of action will be agreed between the young person, their carer(s), the health professional and the family and the referrer will receive a copy of this.

Getting to the Rosewood Centre

CAMHS single point of contact

The child and adolescent mental health community and outpatient services (CAMHS) across Teesside has a single point of contact for CAMHS services. To contact the team please call 0300 013 2000 and choose from one of the following options:


The Evergreen Centre
Northern Centre for Eating Disorders
West Lane Hospital
Acklam Road

Main Enquiries  – Tel:01642 529674
Evergreen Secretary – Tel:01642 529672
Evergreen Ward Clerk – Tel:01642 529787


Please note that we currently do not provide inpatient services at West Lane Hospital –  Evergreen Centre, Newberry Centre and Westwood Centre are closed.


Getting to West Lane Hospital

You can find more details about West Lane Hospital here.

The Evergreen Centre is part of The Northern Centre for Eating Disorders (NCED) which is made up of two specialist eating disorder inpatient units;  a centre for adults (Birch Ward at West Park Hospital, Darlington) and another for young people (The Evergreen Centre, West Lane Hospital, Middlesbrough).

The Evergreen Centre provides inpatient care and treatment for children and young people, up to the age of 18, who primarily live in Northumberland, Tyne and Wear, County Durham, Tees Valley and North Cumbria.

The centre team

The members of staff who make up our team include psychiatrists, paediatricians, psychologists, nurses, occupational therapists, dietitians, physiotherapists and administration and secretarial staff.

During your stay you will be allocated a key nurse who will be your main point of contact; they will work with you to plan your care whilst you are with us.

You may be allocated an individual psychological therapist who will work with you on a one to one basis.

A member of centre staff (contact nurse) will be allocated to you each shift and whenever possible this will be your key nurse or co-worker. The name of your contact nurse will be on the notice board outside the nursing office.

Our aims

The centre aims to provide the best possible care to help young people reach a point in their lives when they no longer need hospital care. We strive to help young people establish a stable eating pattern that enables them to manage the rest of their recovery in their own home and community setting.

We offer a complete package of care to meet these individual needs and make sure that transition and discharge arrangements are managed effectively.

The centre philosophy

Patients and their families/carers are at the centre of everything we do. We aim to ensure that children and young people who need these specialist services receive the best possible care and treatment.

The centre principles are:



You will have your own en-suite bedroom, and you can bring things in from home with you to help you feel more relaxed. You are allowed to put pictures up on your notice board and cupboards, but we ask that you do not place things on the walls, so that the paintwork can be protected.

Living areas

The Evergreen Centre is a modern, spacious environment which has been designed taking into consideration the views of patients and their families, as well as the vast experience of our own staff. Our centre is bright, contemporary and furnished to a very high specification. We want people to enjoy their environment, and ask that everybody is committed to keeping it in good condition.

What you can expect from us

On admission to the centre you will be allocated a named nurse and for each shift you will also be allocated a contact nurse.

Physical healthcare

Your physical health will be fully assessed on admission and an individualised plan agreed with you. This is reviewed daily by the doctor, with physical observations and blood tests being done as appropriate.

Dietetic interventions

Specialist dietetic interventions are a key part of the treatment program in terms of nutritional rehabilitation, meal planning and work on attitudes and behaviours around food.

Your intervention plan/weekly timetable

Your intervention plans will be devised by your key nurse, in discussion with you.

Intervention plans are informed by our protocol for the inpatient care of young people with an eating disorder, and will at all times safeguard your physical safety and psychological wellbeing.

This plan outlines the weekly timetable of therapeutic and educational activities and interventions:

Time Monday – Friday Saturday and Sunday
8.15 am – 8.35am Breakfast (20 minutes) Breakfast (20 minutes)
8.35am – 9.05am Post meal support therapy Post meal support therapy
9.05am – 10.05am Education or individual therapy Ward based activity and visiting
10.15am – 10.35am Snack (20 minutes) Snack (20 minutes)
10.35am – 12.05pm Education / post meal support session Ward based activity, free time, visiting or post meal support
12.15pm – 12.45pm Lunch (30 minutes) Lunch (30 minutes)
12.45pm – 1.15pm Post meal support therapy, individual/group therapy or activity Post meal support therapy, individual/group therapy or activity
1.15pm – 2.50pm Education or individual therapy Ward based activity, free time, visiting or individual/group therapy
3.00pm – 3.20pm Snack (20 minutes) Snack (20 minutes)
3.20pm – 3.50pm Post meal support therapy, individual/group therapy or activity Post meal support therapy, individual/group therapy or activity
3.50pm – 4.50pm Free time, visiting or individual/group therapy session Free time, visiting or individual/group therapy session
5.00pm – 5.30pm Dinner (30 minutes) Dinner (30 minutes)
5.30pm – 6.00pm Post meal support therapy or individual/group therapy session Post meal support therapy or individual/group therapy session
6.00pm – 8.05pm Ward based activity, free time, visiting or individual therapy session Ward based activity, free time, visiting or individual therapy session
8.15pm – 8.35pm Supper (20 minutes) Supper (20 minutes)
8.35pm – 9.05pm Post meal support therapy/activity Post meal support therapy/activity
9.05pm – bed time Free time Free time

We encourage families to visit and be involved with the therapeutic programme as much as possible. However, in order to ensure that visiting does not coincide with certain aspects of our therapeutic programme, specific visiting times are advised above. We appreciate if families could inform the staff (preferably by telephone) before they intend to visit.

What we expect from you

General conduct

Whilst on the centre we ask that you:

Leave/Time away from the ward

Decisions regarding leave/time away from the ward/centre will be made with you and the multi-disciplinary team. Whilst on leave you can contact the centre at any time.

Mental Health Act 1983

If you have been detained in hospital under the Mental Health Act 1983, a nurse will inform you of your rights upon admission, and an information leaflet regarding this will be provided. This leaflet will also contain information regarding your right to appeal against your detention. If you wish to discuss this, a member of the centre staff will be happy to assist you.

A list of legal representation is available if required.

You are entitled to an Independent Mental Health Advocate (IMHA) who can provide support and information on mental health legislation. To contact an IMHA, please telephone 01642 802285.

The rights of your nearest relative under the Mental Health Act 1983 are explained fully in leaflet 21. If you would like a copy please ask centre staff who will request one from the Mental Health Act Office.

Internet access

We do have the internet and this is available for you to use.

The computers that are available to access the internet have specialist software installed to ensure that you can only visit appropriate sites.

We also have Wi-Fi available across the ward.

We will ask you to sign a contract for internet use, stipulating our rules and regulations around internet use.

Consent is also required from parents/carers for those who are under sixteen years of age.

Mobile phone use

Mobile phones are allowed to be used at the centre, however they must be on silent and not used during meal times or therapy times.

Any text messages that you send must not contain any offensive statements. If you are found to be sending offensive text messages or photographs we will give you a warning. If this happens a second time we will discuss phone use with your parents and your consultant.

There may be occasions when we take phones in at night time to ensure adequate rest. This would be discussed with you and your family first.


In March 2016, Tees, Esk and Wear Valleys NHS Foundation Trust became a smoke-free Trust. This means smoking will not be permitted anywhere on Trust premises. For more information, please ask a member of staff.

Smoking cessation is available for patients who want to give up smoking while in hospital. Please speak to your named nurse for advice.


We have allocated times for visiting which enable us to protect the therapeutic programme.

On admission we will discuss visiting issues with families, and where possible accommodate requests and preferences on an individual basis.

As some families will be travelling long distances, we will be flexible and sensitive to difficulties that may arise from this.

We request that families and friends ring to agree appropriate visiting times.

Children under 18 visiting the centre must be accompanied by an adult, as per trust policy. It is the escorting adult’s responsibility to ensure that the young person is supervised at all times. If the adult is not the visiting child’s parent, they must have parental consent for the visit, with the parent being aware of the nature of the unit.

There may be occasions when the ward is unsettled or there are other concerns which lead us to cancel the visits of children. Please discuss any visiting issues with staff to clarify concerns.

We provide some rooms for family visiting, and families can visit in their own child’s bedroom. We ask that visitors refrain from accessing the lounge and visitors are not allowed to enter other patients’ bedrooms.

Fire alarm

The fire alarm is tested every Tuesday morning– there will be no need to evacuate at this time.

When the fire alarm is activated, you will hear a continuous, high pitched tone which means that there may be a fire nearby. If the tone is intermittent (goes on and off) there may be a fire in another part of the building. In all cases, please follow the instructions of staff.

Support and information

Carer’s assessment

Parents and carers are entitled to a carer’s assessment. The assessment is undertaken by the local authority and aims to give carers the opportunity to talk about how being a carer affects them in their daily life what help is available.

If you want a carer’s assessment then please inform a member of staff who will arrange this for you.

Requesting a second opinion

You have the right to request a second opinion from a healthcare professional who is not involved in your care or treatment. If you wish to request a second opinion, then please speak to the doctor who is in charge of your care. Alternatively, you can write to the ward manager requesting this.

Will information about me be kept confidential?

Hospital staff must keep details of your care and treatment confidential. However, they also have a duty to share information related to your mental health with the team looking after you. Information is also likely to pass between people involved in your care and treatment when you leave hospital.

The staff looking after you will give you copies of your treatment and Intervention plans as they are drawn up. You can also ask for copies of letters or notes members of staff have written about you. You can find out more by asking for our common sense and confidentiality leaflet and Trust privacy notice.

Access to information about you

Please refer to our Data Protection Act 2018 (General Data Protection Regulation 2016) page.

Important notice

Alcohol or illicit substances are not allowed on trust premises.

Tees, Esk and Wear Valleys NHS Foundation Trust actively support the campaign against drug abuse. Any suspicious activities are reported immediately to the Police.

If you see anyone acting suspiciously or discover any items you may think may be drug related on the premises, please tell a member of staff.

Tees, Esk and Wear Valleys NHS Foundation Trust also operates a ‘zero tolerance’ policy on violence.

With safety in mind

To ensure the safety of everyone on the centre, please report any incidents to a member of staff.


The Evergreen Centre was accredited as excellent by The Royal College of Psychiatrists in 2013, as part of the Quality Network for Eating Disorders.  You can find out more about our quality assurance here.

Eligibility criteria and referral process

Details about eligibility criteria and the referral process for GP’s can be found here.

Getting to West Lane Hospital

Information about getting to West Lane Hospital, including links to local transport and accommodation can be found here.


Leaflet reference: L505
Version: V4
Date last updated: June / 2019
Archive date: June / 2022


The Westwood Centre
West Lane Hospital
Acklam Road

Tel: 01642 529600
Fax: 01642 529601


Please note that we currently do not provide inpatient services at West Lane Hospital –  Evergreen Centre, Newberry Centre and Westwood Centre are closed.


The Westwood Centre is a purpose built, low secure service providing care for young people who are experiencing mental health difficulties. It is based at West Lane Hospital in Middlesbrough.

We cater for young people with specific needs and provision is made for those with physical disabilities. We also accommodate young offenders who require mental health assessment and intervention.

The Westwood Centre offers a safe and comfortable environment where we can assess and treat young people and our specially trained staff provide support 24 hours a day, as well as a range of therapies and treatments.

Our facilities include 12 ensuite bedrooms, as well as a gym, education room, music room, games room, gardens and lounges.

For more information about the centre you can watch our video.

You can also download our Westwood Centre Welcome Pack (L633).


Young people have to be referred to the Westwood Centre by medical professionals, mental health service professionals or the courts. We accept referrals from across the country, Monday to Friday 9am – 5pm.

Getting to the Westwood Centre

Information about getting to the Westwood Centre at West Lane Hospital, including links to local transport and accommodation can be found here.

Single point of contact for Teesside CAMHS services

The child and adolescent mental health outpatient and community services (CAMHS) across Teesside has a single point of contact for CAMHS services. To contact the team please call 0300 013 2000 and choose from one of the following options:




TEWV research and development
Flatts Lane Centre
Flatts Lane

Tel: 01642 283501


What is research?

Research is:


Why is research important?


Who is involved in research?

Anyone can be involved in research. We particularly encourage service users and carers to get involved.

Research can be carried out by healthcare professionals or researchers working in a University, or other health and social care organisations.


If I choose to participate, what is involved?

All research is voluntary. You have the right to withdraw at any time without reason.

All research is confidential, as it is with your care.

You will be given an information sheet about the research study. This will give in depth information about what is involved and you will have the opportunity to ask questions and discuss further with a member of the research team if you wish.

You will usually sign a consent form if you decide to take part in the study. This can be done with a researcher present in a clinic or in your own home.


Types of research

There are many types of research you could be involved in:


 “The research interviewer made us feel very comfortable throughout the process.”

Anonymous, patient research experience survey


“People should know that they can drop out of a study at any time. I would encourage everyone to consider taking part in research. A clinical trial might benefit you and if it doesn’t it could benefit someone else. If you get involved in wider research, like me, it keeps the brain going.”

Sue, patient and public involvement and engagement member


How can I get involved in research?

You can ask a member of your care team on how to get involved or contact the research team using the details provided at the top of this leaflet.

If you’d like to get involved or have an informal discussion about what is involved please contact or call 01642 283501.

You can also follow what we do on Twitter @TEWVResearch


Leaflet reference: L1062
Version: V1
Date last updated: 24 July 2019
Archive date: 24 July 2022

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