Kooth (www.kooth.com) gives young people instant access to emotional and wellbeing advice and support whenever and whenever they need it. It incorporates self-help articles and online tools such as a mood tracker, as well as professional online therapy and moderated peer-to-peer forums.

The Kooth service is commissioned by the Trust as part of our commitment to provide early mental health guidance and support through digital provision.

The service is accredited by the British Association for Counselling and Psychotherapy (BACP) and provides a safe environment where young people can chat anonymously and in confidence with qualified counsellors, who are online from 12-noon until 10pm on weekdays and from 6pm until 10pm, 365 days a year.

Young people can register on Kooth without having to provide personal details such as their name or address. It provides a safe and non-judgemental place for them to talk, connect and chat with others and know they are not alone.

Contact us

Ward/service/team name Teesside listening service
Telephone 0800 0516 171 option 3 then 3
Service opening hours 24 hours a day, seven days a week
Lead contact name Jane O’Neil


About us

The listening service in Teesside provides emotional support for local people in mental distress. .

The service is a space for you to talk about whatever is troubling you. Calls can be made anonymously and are not time limited.


Who we support

Anyone who lives in Teesside can call us. It doesn’t matter how old you are, or whether you receive trust services. The phone line is for everyone.

We also offer support to those who maybe struggling to care for someone with mental health needs.


Who we are

Your calls will be answered by trained mental health support workers in Teesside. If you need more immediate mental health care attention we will forward your call to a clinical nurse.


What we do

We will listen to what you say and offer empathic, validating and non-judgemental support.

If you would like us to, we can put you in contact with other local services who may be able to help you, for example organisations offering support with housing, finances or substance misuse.


Why we do it

We want to offer you an alternative to crisis services.

Often talking to someone is enough to help people feel better able to cope during periods of distress and further input is not needed.

We also want to help you address some of the underlying issues which may be impacting your wellbeing. Our knowledge of local services enables us to put you in contact with the right people to help you solve other problems you might be having in your life.


Helpful resources

The trust’s Recovery College Online have a wealth of information, resources and free online courses which can support your recovery. Visit https://www.recoverycollegeonline.co.uk/.


Leaflet reference: L1114
Version: V1
Date last updated: 30/09/2020
Archive date: 30/09/2023


Dragon Parade Clinic                                           Lime Trees

2 Dragon Parade                                                   31 Shipton Road

Harrogate                                                                York, YO30 5RE

Phone: 01423 726900                                          Phone: 01904 615300


Brompton House                                                   Lake House

22 Brompton Road                                                20 Manor Court

Northallerton, DL6 1EA                                        Scarborough Business Park

Phone: 01609 718810                                            Eastfield

Scarborough, YO11 3TU

Phone: 01723 346000


Children and young people’s mental health services

Children and young people’s mental health services (CYPMHS) support young people with their mental and emotional wellbeing; this often also includes supporting families. Within CYPMHS, the community eating disorders team are specialists who can help young people with eating disorders.


What is an eating disorder?

Eating disorders are complex mental illnesses. Anyone, no matter what their age, gender or background, can develop one. Some examples of eating disorders include bulimia, binge eating disorder and anorexia. It is important to recognise that there is no single cause and it is nobody’s fault if it happens.


What to expect from the community eating disorders team

The eating disorders team includes a variety of different professionals, including CAMHS practitioners, nurses, dietitians, psychologists, family therapists and doctors. This is called a multi-disciplinary team who work together to support young people and their family.

Eating disorder clinicians within our team will meet with you and your family member(s) to discuss what you have been going through and how this has impacted on you and your family.

Following your initial assessment, we will meet with our wider team to consider together whether our service is needed and, if so, which is the best way we can support you. In the feedback session, we will share our thoughts with you and together agree and develop an initial plan of care.

Treatments offered

Within our service, we would normally consider a family based treatment approach for all types of eating disorders, as there is evidence to suggest that this is most successful.

The family based approach to treatment is there to help families develop new skills in supporting a young person to recover from an eating disorder as we recognize that families are a valuable resource.

In the initial stages of treatment, the focus is usually on families working together. This may include appointments when the whole family is seen together, sessions for parents, peer support groups and group work with other families. As you recover, the treatment may change to more individual work.

As an eating disorders service, we will always consider the physical effects an eating disorder is having on a young person as well as the psychological effects. In the early stages, it is very important that physical health needs are addressed as it is a very important part of the recovery process.


Useful resources

As a parent/carer of a child/young adult struggling with eating difficulties, it can be overwhelming and difficult to know how to manage.  As well as seeking support from CYPMHS, it can be helpful to do some reading around the subject. The following are resources that parents and carers of young people with eating disorders have found useful.



Eva Musby: www.anorexiafamily.com (includes links to videos and audio guidance)

Maudsley Parents: www.maudsleyparents.org (includes useful information for parents/carers)

B.E.A.T The UK’s Eating Disorders Charity  www.beateatingdisorders.org.uk



Helping your Teenager Beat an Eating Disorder by James Lock and Daniel Le Grange

Skills Based Caring for a Loved One with an Eating Disorder by Janet Treasure and Grainne Smith

Anorexia and other Eating Disorders by Eva Musby



ATDTfb – A Group for Caregivers – this is a facebook group offering peer support and advice for carers. This group is not run or moderated by TEWV.



Headspace – an app for mindfulness meditation


Contact us

Email tewv.wellbeinginmind@nhs.net
Service opening hours Monday – Friday, 9am – 4pm

Who we are

We are a team of NHS staff, working in schools to offer support to students experiencing common emotional wellbeing difficulties.


What we do

We provide care and interventions for young people including support for difficulties including:

We also provide advice and training on mental wellbeing issues to school and college staff, helping them to support you.

We also work closely with other services so that those with more complex problems can get the right help, from the right people, more quickly.

Why we do it

Difficulties you experience in your child and teenage years can affect things like your work, friendships and home life. Having the right support available when and where you need it can help to lessen the impact difficulties like stress or anxiety have on you; both now and in the future.

Who’s who

The wellbeing in mind team is made up of NHS professionals including senior clinicians, higher-level therapists and education mental health practitioner trainees (EMHPs).

Getting help

If you are concerned about your emotional or mental wellbeing please speak to a member of school or college staff as soon as possible. They will be able to help you get the right support and can refer you to our team if this is needed.

Next steps

Once your teacher or a member of the school/college pastoral team have contacted us, we will ask them about the difficulties you are having. Usually we will give them advice on how best to support you.

Sometimes we may want to talk to you to find out more about the challenges you are experiencing.

If you are under the age of 14 we will need to ask permission to do this from your parents or carers.

Do my parents/carers need to know?

If you are under 14 years old, we will need permission from your parent/carer to meet with you. If you are over 14 years old and we think you have the capacity to consent, it’s up to you – capacity means you understand what you are agreeing to.

We would always prefer parents and carers to know about our involvement with you but if you don’t want them to, that is your right and it will not stop you from getting our help.

Online support

Kooth from XenZone, is an online counselling and emotional well-being platform for children and young people.

Give us a shout
24/7 online emotional health support and crisis counselling.

Helpful information

Recovery College Online
Online course and wellbeing resources for children and young people.

Young Minds
Information for young people about emotional and mental health issues.

Free and confidential telephone support service for children and young people.
Tel. 0800 1111

Information and advice for young people aged 13 to 19.

Choosing what’s best for you
Information about different treatments.




Leaflet reference: L1094
Version: V2
Date last updated: 12/08/2020
Archive date: 12/08/2020


Contact us

Email tewv.wellbeinginmind@nhs.net
Service opening hours. Monday – Friday, 9am – 4pm


Who we are

We are a team of NHS staff working in your child’s school or college.  We offer support to students experiencing difficulties with their emotional and mental wellbeing, including low mood and anxiety. We also help those whose behaviours are causing them problems and work with other services to make sure everyone can access the most appropriate help and support.

What we do

We provide advice, support and training to school and college staff on wellbeing issues; forming a link between the school and other services supporting your child.

We also provide direct support for young people experiencing mild to moderate mental health difficulties within the school or college environment. This may include offering things like:

Where needed, we can support people to access other services for additional help.

Why we do it

Poor emotional and psychological well-being can have a negative impact on many areas of a young person’s life including the relationships they form, their academic achievement and their home life.

Having the right support available in schools and colleges helps to make sure problems are picked up at the earliest opportunity and young people are able to receive the right help, more quickly; lessening the impact mental wellbeing difficulties can have both now and in the future.

It also helps teachers and other staff to better support children in school/college and supports a healthy environment where young people are encouraged to consider their emotional wellbeing and that of others.

Who’s who

The wellbeing in mind team is made up of NHS professionals including senior clinicians, higher-level therapists and education mental health practitioner trainees (EMHPs). A set team of staff will work within your child’s school/college as members of the faculty, helping to ensure continuity of care.

Getting help

Young people are able to access help from the team via school/college staff.

If you are concerned about your child’s mental wellbeing we would encourage you to speak to your child’s school/college which will be able to arrange any necessary referral with us.

Next steps

Initially the team will provide advice to school and college staff. However, sometimes we may feel direct support is needed. In this instance we will meet with the young person to carry out an assessment. Consent will usually be requested from parents or carers of those under the age of 14.

Parental consent

If we feel that a young person is capable of providing informed consent, then we may become involved without you knowing. This would generally apply to students over the age of 14.

Online support for young people

Online mental health support is also available for young people from the following platforms.

Kooth from XenZone, is an online counselling and emotional well-being platform for children and young people.

Give us a shout
24/7 online emotional health support and crisis counselling. https://www.giveusashout.org/

Recovery College Online
Online course and wellbeing resources for children and young people.

Young Minds
Information for young people about emotional and mental health issues. www.youngminds.org.uk

Choosing what’s best for you
Information about different treatments.



Leaflet reference: L1095
Version: V2
Date last updated: 12/08/2020
Archive date: 12/08/2023


What is cognitive behaviour therapy (CBT)?

Cognitive behaviour therapy (CBT) is a therapy that can help you to overcome problems to do with low mood and/or anxiety.

Many young people struggle with their mental health sometimes and there is lots of evidence and research that shows CBT helps young people to feel better. We therefore use CBT to help because we know that it can work.

How does CBT work? Image explaining thoughts feelings and behaviours cycle

CBT works on the idea that your thoughts, feelings and behaviours (what you do) are all linked together and all have an impact on each other.

When you are feeling anxious and / or low in mood, you can get stuck in a cycle of negative or unhelpful thoughts, feelings and behaviours.

By using CBT, we can help you to break that cycle and help you to change your thoughts and behaviours so that you start to feel better.

CBT can be used to help young people struggling with some of the following problems:

What should I expect?

CBT sessions usually happen once a week:

It is really important in CBT to practice your new skills at home (your therapist will help you set tasks in order to do this in between your sessions).

Your therapist will help you to challenge and change your negative thoughts as well as unhelpful behaviours.

All of these things aim to help you feel better.

Accessing Cognitive Behaviour Therapy (CBT)

If you are not already accessing cognitive behaviour therapy (CBT) you can get more information about making a referral by contacting your local CAMHS team.

You can also do this by making an appointment with your GP.

Helpful contacts and information


Samaritans – call 116 123

Childline – call 0800 1111

Apps (recommended by NHS on the website)

Leaflet reference: L1085
Version: V3
Date last updated: 24 / 01 / 2021
Archive date: 24 / 01 / 2024

Temporary closure of adult learning disability respite and day services

We are committed to protecting the health of the people we serve.  To help stop the spread of coronavirus (COVID-19) we have taken the sensible precaution to temporarily close adult learning disability respite and day services. We are working with our partners to deliver alternative support during this challenging period and have contacted those who are affected. If you have any queries about your care or that of someone you support, please contact the service managers; helen.jones56@nhs.net, jemma.watkinson@nhs.net or ring 01642 283752 between the hours of 09:00 and 17:30 any day of the week. 




Roseberry Park
Marton Road

Tel: 01642 837308

Email: tewv.baysdale@nhs.net

Getting to Roseberry Park

More information about Roseberry Park is here. 

About the service

Baysdale provides short break respite care to children and young people with learning disabilities and associated healthcare needs. The service covers Teesside, both north and south of the Tees, and the length of the respite can vary, according to the individual needs of the young person and their carers.

Treatment and therapies are offered on an individual person-centred basis.

Staff are trained to care for children with complex physical health needs such as gastrostomy feeding, as well as providing a stable and predictable environment for young people on the autism spectrum and those with ADHD.

Some staff are trained in Sleep Scotland methods and the team has seen success with numerous young people referred for disturbed sleep patterns.

Participation in behavioural observations, as part of an overall challenging behaviour assessment is also offered.

The Baysdale team

The short breaks service team, part of the child and adolescent mental health service, is a multi-disciplinary team which includes:

How to access the service

Referrals to the service can come from professionals involved with children not currently using the service, carers, GPs or advocates.

Once a referral is received, the referral will be allocated to one of the staff nurses, who will contact the parent/carer to arrange a visit to assess whether the child meets the admission criteria.

Once the child is accepted for the service the staff nurse will do a comprehensive assessment of the child’s abilities and needs. From this assessment, a care plan and intervention plans will be formulated.

The care plan and intervention plans will provide the directions to the staff on how to care for and support the child during their time in the service. The staff nurse who formulates the care and intervention plans, will be the named nurse for the child. This means that they will be the first point of reference for the parents/carers, and will be the person who updates any information which changes for the child.

About Baysdale unit


Baysdale has 6 bedrooms, 5 of which have beds with some degree of profiling functionality. Each bedroom has an en-suite shower room, storage space for personal belongings and a notice board for displaying photographs or artwork the child may have brought with them or created during their stay. Each bedroom has a TV aerial socket, an electric shaver socket in the en-suite and a wall mounted bedside light.

Lounge/sitting rooms

There are two sitting rooms, each of which has a television and open onto the  large enclosed garden, which provides a safe environment for activities.


There is an assisted shower room with a wheeled shower bed and safety flooring, and a bathroom with a standard fixed bath.


In the centre of the main communal area there is a spacious play/activity room which can be used for one to one or group sessions. There are portable DVD players, CD/radios, a wide range of toys and books available for use by the young people who use the service.

Children and young people are encouraged to participate in recreational activities according to their preferences and needs. Examples of activities include hair and beauty sessions, ball games, musical interactive games, social outings in the unit vehicle or walks to the local amenities.

Many of the young people who currently use the service bring favourite toys, DVDs or games with them, which they use during their stay.

Dining area and kitchen

The dining room is located next to the galley style kitchen which has all of the usual appliances. The dining room is used for basic cookery sessions, activity sessions as well as meetings.

Mealtimes vary, but the evening meal tends to be served between 4pm and 6pm. On school mornings, breakfast will be served anytime from 7am onwards and on the weekend or during school holidays, breakfast can be taken a little later for those young people who like a lie-in.

Visiting times

Parents and carers are free to visit whenever they wish during their child’s stay, as there are no set visiting times. It is however, advisable to telephone in advance in case the child concerned has gone out with one of the staff.

The Rosewood Centre
West Lane Hospital
Acklam Road

Tel number: 0300 013 2000

The Rosewood Centre is based on the site of West Lane Hospital, Middlesbrough.

Middlesbrough child and adolescent mental health services (CAMHS)

Middlesbrough CAMHS work together to promote a sense of wellbeing, by helping children and young people up to the age of 18 and their families to cope with any difficulties they may be experiencing.

The team has three main functions:

Treatment and therapies available

Help can be offered through a variety of talking and activity based therapies, including:

The team

The Middlesbrough multi-disciplinary team includes:

Specialist service

Children who are in local authority care are seen by professionals within our looked after children CAMHS team.

How to access the service

Most children and young people are referred into the service by GPs, but referrals are also received from paediatricians, school doctors, health visitors, school nurses, educational psychologists and social services. Where GPs are not the referrer, they are always informed of referrals by the CAMHS team.

New referrals are offered an appointment in the clinic, where they will be seen by a member of the team who will ensure that the service is the most appropriate to meet their needs. Following this appointment the referral will be allocated to the most suitable team member or another service for ongoing assessment and treatment. Service users are encouraged to express a preference for the gender of their worker, but this may not always be available.

Generally the initial appointment will be at the Rosewood Centre. However, if further appointments are necessary these can be carried out in other venues, such as home or school.

What to expect?

For children and young people with mental health problems accessing the service, the care programme approach will apply. This is a way of organising care to ensure that needs are identified and that services have been arranged to meet those needs (an information leaflet is available on request) and should include involvement of any other services appropriate to the service user’s care.

A letter will be sent out to parents informing them of the date and time of their child’s appointment, and who they are coming to see. If the young person is over 16 years of age they will receive their own letter. Whoever is attending the appointment may wish to bring a friend or family member with them for support.

At the first appointment lots of questions will be asked to gain as much information as possible, and decide how best to help the young person and their family. A plan of action will be agreed between the young person, their carer(s), the health professional and the family and the referrer will receive a copy of this.

Getting to the Rosewood Centre

CAMHS single point of contact

The child and adolescent mental health community and outpatient services (CAMHS) across Teesside has a single point of contact for CAMHS services. To contact the team please call 0300 013 2000 and choose from one of the following options:

TEWV research and development
Flatts Lane Centre
Flatts Lane

Tel: 01642 283501
Email: TEWV.ResearchandDevelopment@nhs.net


What is research?

Research is:


Why is research important?


Who is involved in research?

Anyone can be involved in research. We particularly encourage service users and carers to get involved.

Research can be carried out by healthcare professionals or researchers working in a University, or other health and social care organisations.


If I choose to participate, what is involved?

All research is voluntary. You have the right to withdraw at any time without reason.

All research is confidential, as it is with your care.

You will be given an information sheet about the research study. This will give in depth information about what is involved and you will have the opportunity to ask questions and discuss further with a member of the research team if you wish.

You will usually sign a consent form if you decide to take part in the study. This can be done with a researcher present in a clinic or in your own home.


Types of research

There are many types of research you could be involved in:


 “The research interviewer made us feel very comfortable throughout the process.”

Anonymous, patient research experience survey


“People should know that they can drop out of a study at any time. I would encourage everyone to consider taking part in research. A clinical trial might benefit you and if it doesn’t it could benefit someone else. If you get involved in wider research, like me, it keeps the brain going.”

Sue, patient and public involvement and engagement member


How can I get involved in research?

You can ask a member of your care team on how to get involved or contact the research team using the details provided at the top of this leaflet.

If you’d like to get involved or have an informal discussion about what is involved please contact TEWV.ResearchandDevelopment@nhs.net or call 01642 283501.

You can also follow what we do on Twitter @TEWVResearch


Leaflet reference: L1062
Version: V1
Date last updated: 24 July 2019
Archive date: 24 July 2022

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The Glades
West Lane Hospital
Acklam Road

Tel: 01642 529676

Email: tewv.tcypceds@nhs.net


Getting to West Lane Hospital

More information about West Lane Hospital can be found here.


This service provides specialised multi-disciplinary assessment, treatment and evaluation of care for young people and their families. This leaflet provides information about the initial contact with the service.

Children and young people who attend the service may have been seen by their local CAMHS service (child and adolescent mental health service) and/or a paediatrician.

The service is made up of different professionals; doctors, psychologists, mental health nurses and dieticians.


You will initially be offered a set of assessment appointments:

Family / dietetic 


Physical monitoring

Psychiatric and / or paediatric



When you attend appointments, anything you or your family tell us is confidential. There are times when we are required to share information, for example if we are made aware of anyone being at risk of harm.  If we are required to pass this information on we will discuss this with you.

If there is any part of this leaflet which you do not understand or wish to discuss further please contact us.

With thanks to a service user for providing the art work.


Leaflet reference: L451
Version: V2
Date last updated: 08 / 2017
Archive date: 08 / 2020

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