Mental health support service – adults – County Durham and Darlington

Contact us

Ward/service name


Mental health support team, adults, County Durham and Darlington
Address Auckland Park Hospital

Bishop Auckland

DL14 6AE

Telephone 0800 0516 171 (Option 1, then option 3)
Service opening hours 24 hours a day, seven days a week
Lead contact name Emma Burke, crisis service manager


About the service

We provide a listening, support and signposting service for adults living in County Durham and Darlington who are in mental or emotional distress.

We also support professionals working with individuals experiencing mental health difficulties.

The service is not suitable for those who require urgent crisis assessment.

What we do

Part of the Trust’s urgent care offering, our staff are on hand to talk to you about the things that are causing you problems; providing empathic, validating and non- judgemental support.

We can also signpost you to other services and organisations which may be able to help with the difficulties you are experiencing.

Who we are

The team includes qualified mental health clinicians and triage support workers.

Getting help in an emergency

In a mental health emergency, for example if you have experienced a sudden deterioration in your mental wellbeing and need a mental health assessment, please contact your current care team or local crisis service.

If you or someone else is at immediate risk of harm please call 999 or visit your nearest accident and emergency department.

More advice is available on our website www/

Useful contacts

If you are struggling with your mental wellbeing you may find the following resources helpful.

Man health

Man Health provides support to men experiencing mental health issues

Tel. 01388 320 023



Samaritans provides emotional support to anyone in emotional distress, who is struggling to cope or who is at risk of suicide.

Tel. 116 123

Talking Changes

Talking changes is a self-help, counselling and talking therapies service for people in County Durham and Darlington who are experiencing difficulties including stress, anxiety or depression.

Tel. 0191 516 3500

Cruse Bereavement Care

Cruse offers face-to-face, group, telephone, email and website support to people after someone close to them has died.

Tel. 0808 8081677

Calmharm App

Calm Harm is an award- winning app designed to support young people resist the urge to self-harm by providing tasks that are based on the basic principles of Dialectical Behaviour Therapy (DBT).

 Leaflet reference: L1113

Version: V1

Date last updated: 06 / 10 / 2020

Archive date: 06 / 10 / 2020

Contact us

Ward/service/team name Teesside listening service
Telephone 0800 0516 171 option 3 then 3
Service opening hours 24 hours a day, seven days a week
Lead contact name Jane O’Neil


About us

The listening service in Teesside provides emotional support for local people in mental distress. .

The service is a space for you to talk about whatever is troubling you. Calls can be made anonymously and are not time limited.


Who we support

Anyone who lives in Teesside can call us. It doesn’t matter how old you are, or whether you receive trust services. The phone line is for everyone.

We also offer support to those who maybe struggling to care for someone with mental health needs.


Who we are

Your calls will be answered by trained mental health support workers in Teesside. If you need more immediate mental health care attention we will forward your call to a clinical nurse.


What we do

We will listen to what you say and offer empathic, validating and non-judgemental support.

If you would like us to, we can put you in contact with other local services who may be able to help you, for example organisations offering support with housing, finances or substance misuse.


Why we do it

We want to offer you an alternative to crisis services.

Often talking to someone is enough to help people feel better able to cope during periods of distress and further input is not needed.

We also want to help you address some of the underlying issues which may be impacting your wellbeing. Our knowledge of local services enables us to put you in contact with the right people to help you solve other problems you might be having in your life.


Helpful resources

The trust’s Recovery College Online have a wealth of information, resources and free online courses which can support your recovery. Visit


Leaflet reference: L1114
Version: V1
Date last updated: 30/09/2020
Archive date: 30/09/2023


What is Video Interaction Guidance (VIG)?

Video Interaction Guidance or VIG is an intervention where you are guided to reflect on video clips of interactions with your baby. VIG has a strong evidence base and is recommended by NICE guidelines. It aims to help enhance your relationship with your baby and focuses on tuning in, empathising and considering overall wellbeing.


What will happen?

You and a VIG guider will meet to discuss what matters to you as a parent. Together you will discuss what you would like to focus upon in the sessions and what you would like to achieve. You will have time to ask questions and will be asked to complete a consent form. Here are some examples from other parents:

When you are feeling comfortable a short video will be taken of you and your bump/baby. This will be a few minutes in length. The video will capture moments where you and your baby are communicating.

You may feel apprehensive about being videoed; your guider will discuss these worries with you. VIG guiders believe that every parent is trying to do their best and want to empower you to reach your goals. <span “>We respect you as a parent and will not judge you.<span “>


How does it work?

At the next meeting you and the guider will watch some clips from the film. Together you will observe and discuss what is happening, including what is working well and how to achieve your personal goals. At the end of the session together you will summarise the strengths and points you’d like to work on.

Following the intervention you will be offered some photos to keep as a reminder of this work.

You can withdraw your consent at any time and this will not affect your care within the team.


Feedback from parents:


If you are interested in VIG please ask your care coordinator for further information.



Leaflet reference: L1111
Version: V1
Date last updated: 14/09/2020
Archive date: 14/09/2023


Contact us

Team North Central West South
Address Huntington House
Jockey Lane
YO32 9XW
Huntington House
Jockey Lane
YO32 9XW
Acomb Garth
2 Oak Rise
YO24 4LJ
Worsley Court
Doncaster Road
Tel. 01904 556705 01904 556705 01904 736100 01757 211563
Team manager Sean Manning Danny Heywood Gary Matfin Kate McCormick
Service opening hours 9am – 5pm

Monday – Friday

9am – 5pm

Monday – Friday

9am – 5pm

Monday – Friday

9am – 5pm

Monday – Friday


About our service

We provide community based support to people aged between 18 and 65 years old who are experiencing challenges with their mental health. We work with individuals to support their recovery and to help them gain skills to live as independently as possible.

Your first meeting

When we first meet you, we will talk with you about how best we can help and support you.

We will talk to you about your past experiences and the difficulties you are currently having. This is called a formulation.

The information you share in the formulation will help us to understand what you are experiencing and what care or treatment may be most helpful. Together, we will agree an intervention plan with you. This will outline actions that will help you to achieve your goals, and support your recovery.

You are welcome to bring a friend, family member or other professional to this appointment if you would find this helpful.

If you do not feel you need this appointment or are unable to attend please let us know as soon as possible.

What we do

Throughout our sessions we aim to get the right support in place to help you:

Lead professional

You will be appointed with a lead professional who will be your main point of contact.

Your lead professional works with professionals from different backgrounds to ensure you receive a high standard of care. This may include other people working in the team, staff from other trust services or partner organisations.

Who works in the team?

Community teams are multidisciplinary and have staff including:

You may not work directly with all of the team members.

Family and friends

We will provide support and advice to those who are important to you.

If you are concerned about someone we are seeing, please contact their lead professional.

We may be limited in what we can share with you (depending on the person’s consent) but we will listen to what you have to say.

Other useful contacts

TEWV crisis services

24 hours a day, seven days a week

Freephone 0800 0516 171
The Haven @ 30 Clarence Street

6pm-11pm, every day

Tel. 07483 141 310
Discovery Hub

9am – 4pm, Monday – Friday

Tel. 01904876070

9am – 5pm, Monday – Friday

Tel. 01904876070
Drug and alcohol services

8.30am – 4pm, Monday-Friday

Tel. 01904464680 (York)

Tel. 01723 330730 (North Yorkshire)


24 hours a day, seven days a week

Tel. 01904 655888
Citizens Advice Bureau

9.30am – 12.30pm, Monday, Wednesday and Thursday

Tel. 03444 111 444
NHS non-emergency

24 hours a day, seven days a week

Tel. 111





Leaflet reference: L1110
Version: V1
Date last updated: 19/08/2020
Archive date: 19/08/2023



Contact details

Ward/service/team name Minster ward
Address Foss Park

Haxby Road Hospital


YO31 8TA

Telephone 01904 461120
Reception opening hours Monday – Sunday, 8am – 8pm
Lead contact name Rebecca Hammon


About the ward

Minster ward is an 18 bed unit for working age males experiencing an acute mental health episode. The ward is fully equipped with appropriate activity and therapeutic space to support your recovery and enable you to be safely discharge back into the community.

Meal times

Visiting times

Usual visiting times will be between 10am and 8pm. Visits outside of these times can be made with agreement of ward staff.

Read more about staying on our wards in patient information ‘Your stay in hospital’ – L670.


Leaflet reference: L1093
Version: V1
Date last updated: 12/08/2020
Archive date: 12/08/2023


Contact us

Ward/service/team name Ebor ward
Address Foss Park
Haxby Road Hospital
YO31 8TA
Telephone 01904 461110
Reception opening hours Monday – Sunday, 8am – 8pm
Lead contact name Ben Duffill


About the ward

Ebor ward is an 18 bed unit for working age females experiencing an acute mental health episode. The ward is fully equipped with appropriate activity and therapeutic space to support your recovery and enable you to be safely discharge back into the community.

Meal times

Visiting times

Usual visiting times will be between 10am and 8pm. Visits outside of these times can be made with agreement of ward staff.

Read more about staying on our wards in patient information ‘Your stay in hospital’ – L670.


Leaflet reference: L1092
Version: V1
Date last updated: 12/08/2020
Archive date: 12/08/2023


What is a peer support worker?

Peer support workers are people with lived experience of mental health challenges. Our expertise isn’t based on things we’ve been taught from books or university; it comes from our own personal experiences. You can choose whether you would like to work with us.

What is the aim of peer support?

Sometimes it helps to know that you’re not alone and someone else has been through something similar.

We believe that nobody is more recovered or knowledgeable than the next person and hope to develop an equal and mutual relationship that will support your recovery. Together we can learn from our past experiences and look at how we can do things differently

What we do

Peer support workers provide one to one and group support.

We will meet with you to discuss the things that matter to you. This might be things:

Because we have first-hand experience of a mental health problem, we can understand many of the difficulties you may be facing and can share things that we have both found helpful.

We work to the Trust’s co-produced peer support values which are:

We would be happy to talk with you about what these mean or you can find out more on our website:

Where do we work?

We are happy to try to do things differently and will agree with you where our meetings will take place. This will be at a location that works for both of us. This could be in a clinic, your home or somewhere more public like a café or park.

Sharing information about you

We try to adopt a “nothing about us, without us philosophy”. This means, if you’re not there, or haven’t given us permission, we won’t discuss you.

As with any member of NHS staff, we need to record when we have met for an appointment but, we will always work with you to co-produce notes from our meetings. If something is discussed that you don’t want including in your notes, we will not put this in.

However, sometimes you may share information that we are obligated to report, for example if there is a concern about safeguarding or duty of care. You can read more about this in patient and carer information L854 Common sense confidentiality.



Leaflet reference: L1061
Version: V2
Date last updated: 14/07/2020
Archive date: 14/07/2023


What is a speech and language therapist?

Speech and language therapists (SLTs) are allied health professionals (AHPs) who provide diagnosis, treatment, support and care for children and adults who have difficulties with communication, or with eating, drinking and swallowing.

Using specialist skills, SLTs work directly with clients and their carers and provide them with tailored support. They also work closely with other professionals in health, education and social care to develop individual treatment programmes.


SLTs work with people who have speech, language and communication difficulties.

Communication difficulties can happen to anybody at any time of their life and might include difficulties with: speech, fluency, voice, understanding language, expressing yourself and social communication.

SLTs might work with clients to help develop their communication skills, to look at other ways to communicate or to help carers to create environments that promote communication.

Eating, drinking and swallowing

Dysphagia is used to describe difficulty with swallowing caused by neurological or structural damage which interferes with the movement of food or fluid from the mouth to the stomach. SLTs are involved in the assessment, diagnosis and monitoring of eating, drinking and swallowing problems.

We provide recommendations regarding appropriate food and drink textures and education and advice to clients and carers.

We work closely with other health professional such as dieticians, physiotherapists and occupational therapists to support people to eat and drink safely and maximise independence and enjoyment at mealtimes.

Speech and language therapy at Tees, Esk and Wear Valleys NHS Foundation Trust

The Trust’s speech and language therapy team includes registered therapists, therapy assistants and associate practitioners who work across Teesside, North Yorkshire, York and Selby, County Durham and Darlington.

SLTs currently work in the following clinical areas:

SLTs are also involved in clinical research, Trust policy and pathway development, teaching and training. They also provide clinical placements and supervision for student speech and language therapists from local universities.

Making a referral to speech and language therapy

Anybody can make a referral to speech and language therapy.

You can contact a speech and language therapist yourself or you can ask someone to contact the speech and language therapist for you.

Your care co-ordinator, GP, carer or other professional may ask a speech and language therapist to come and see you.

Where do we work?

SLTs see people in a variety of settings including:

More information

For more information about speech and language therapy go to the:

Easy read version of this leaflet

An easy read version of this leaflet is available: L999E Speech and language therapy.

Leaflet reference: L1000
Version: V1
Date last updated: 30 / 04 / 2018
Archive date: 30 / 04 / 2021

Contact information

Please find contact information for the integrated community mental health team’s below:

Ward/service/team name Integrated community mental health team (West)
Address Colburn Medical Centre
Easton Way
Catterick Garrison
North Yorkshire
Telephone 01748 907030
Service opening hours Monday – Friday, 9am – 5pm


Ward/service/team name Integrated community mental health team (East)
Address Gibraltar House
Thurston Road
North Yorkshire
Telephone 01609 751850
Service opening hours Monday – Friday, 9am – 5pm


Lead contact name Joanne Fawcett


About us

Integrated community mental health teams provide personalised mental health assessment and treatment to adults living in Hambleton and Richmondshire.

We do our best to provide assessment and treatment as close to your home as possible. To do this we have two teams working from different bases, one in Hambleton (East) and one in Richmondshire (West). The team you will work with will depend on which GP you are registered with.

The teams are made up of different professionals who will work together to meet your needs. These include:

We also work alongside other services including the local authority and the voluntary sector.


What we offer

We offer a range of brief interventions to help with mild to moderate mental health problems. More intensive interventions and treatment are available for more complex conditions.

Interventions may be delivered one-to-one or as part of a group.


Getting help

You can get help from the team via referral from your GP. Once these are received we will identify if support from the team is appropriate.

If we think you could benefit from our involvement we will offer you an assessment appointment. We will contact you by phone or in writing.

If involvement from the team is inappropriate, we will sign post you to a service better able to meet your needs.

What to expect

Your first appointment will take place at a community base , GP practice or via video call and will take about an hour. You will meet with a member of the team who will ask you about the difficulties you are experiencing, your current needs, coping strategies and personal strengths.

You may find it helpful to bring a family member or friend to this appointment.

If you have any additional needs, for example if you have mobility issues, please let us know before the appointment so we can make reasonable adjustments.

Following this assessment we will work with you to identify your needs.

If your needs would be better met by a different service we will signpost you to the relevant team for support, making any necessary referrals.

If there are interventions the team can provide to help improve your mental wellbeing, we will work with you to develop a care plan.

Together we will agree how often we will meet, where this will be and the timeframe for these interventions.


Help in a crisis

Sometimes you may need support between appointments. If your mental or emotional state gets worse quickly this may be described as a mental health emergency or crisis.

Everyone experiences a crisis differently, but you may feel like you’re unable to cope or experience thoughts of self-harm or suicide.

The crisis resolution home treatment team works alongside the integrated community mental health teams to provide assessments and support for people in crisis situations.

You can contact the team using the details below:

Ward/service/team name Crisis resolution home treatment team
Freephone 0800 0516 171
Service opening hours 24 hours a day, seven days a week

The team also accepts referrals from GPs, other health and social care professionals and A&E departments.

You can find out more about the support our crisis services provide on our website:

Information on what to do in a mental health emergency is also available:

Supporting your network

We recognise the importance of working effectively alongside those who support you. Although we will not share information about you without you consent we will give those who are important to you the opportunity to share their views and where possible will answer any questions they may have. We will also provide them with general information about conditions and offer emotional and practical support. We will also signpost identified carers to the carers resource centre who will be able to advise on the support available to them Tel. 01609 780872.


Leaflet reference: L1080
Version: V2
Date last updated: 03/08/2020
Archive date: 03/08/2023


Harrogate integrated community team

Valley Gardens Resource Centre

Windsor House

Cornwall Road

Harrogate, HG1 2PW

Tel: 01423 852000 (9am to 5pm, Monday to Friday)

About the service

The Harrogate integrated community team is base at Winsor House in Harrogate. Covering Harrogate, Wetherby and surrounding villages, it provides community mental health services for people aged over 18, who are registered with a local general practitioner (GP) and who have mental health issues; ranging from mild to moderate emotional difficulties to severe or enduring mental illness, including dual diagnosis. The service can also offer support and advice to individual family members or carers.

The aim of the service is to:

A care coordinator or lead professional will work with individuals to offer support and to help them access psychological and/or medical treatment in order to optimise their recovery. This may involve seeing more than one member of the team.

The team

The Harrogate integrated community team consists of:

How to access the service

Referrals to the service mainly come from GPs, however, referrals can come from a variety of sources including inpatient units, and other community services.

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