Mental Health Liaison Service in Durham and Darlington

Rowan Building
Darlington Memorial Hospital
Hollyhurst Road
Phone: Darlington – 01325 736400

University Hospital of North Durham
North Road
Phone: Durham – 0191 3333550

We provide patients, families, carers and staff mental health support in acute hospitals.

Your mental health is important. Yet, conditions such as depression, anxiety, alcohol and memory problems are often untreated.

Untreated mental health issues like these can lead to longer hospital stays.

What is the mental health liaison service in Durham and Darlington?

The mental health liaison teams include:

The service operates 24 hours per day, seven days a week.

Why are we here?

We work with health care staff in acute hospitals to provide:

Who uses our service?

We work with people who have, or may have, mental health needs.

The mental health liaison service is for adults.

You may find you use our services while having treatment in hospital. People who come into the accident and emergency department may also use our services.

What you can expect?

We may help to arrange community follow-up after your hospital discharge.

We will let your GP know that the Mental Health Liaison service were involved with your care.

How to access the service

The acute hospital health care staff treating you may seek our advice. If they make a referral to us on your behalf, they will ask your permission first.

Staff at the acute and community hospital facilities may refer you to us. This could be by phone or face-to-face, as we are often present on wards and in departments.

L1148, v1, 12 / 10 / 2021 (archive 11 / 10 / 2021)

This information explains:

You need to sign a consent form to take part in a PIIOS. We hope this leaflet will provide you with the right information you need to help you make your decision about consenting to taking part.

Please ask your practitioner any questions about PIIOS to help you make sure you would like to take part.

What is PIIOS?

A PIIOS is a three minute video taken of you and your baby being filmed together or playing together.

The PIIOS is used by perinatal mental health teams to:

Your practitioner will use their NHS Trust mobile phone to record the video.

The video is usually taken when you baby is aged between 2-7 months and can be taken at home or in a clinic.

You may feel apprehensive about being videoed; your practitioner will discuss these worries with you.

We believe that every parent is trying to do their best and want to empower you.

The PIIOS was developed and validated by Dr P.O. Svanberg in collaboration with colleagues at Warwick Infant Family Wellbeing Unit and has been shown to be reliable. For more information visit Warwick University website – Warwick Infant and Family Wellbeing Unit .

Why have you offered me a PIIOS?

Our focus is on working with a mother’s mental health as well as the relationship between the parent, family and infant.

We offer a PIIOS assessment to all women who access our service before writing a care plan together.

How might a PIIOS help me?

A PIIOS gives us the opportunity to think about your relationship and communication with your baby.

It will give us an opportunity to offer early interventions to support you and your baby’s development.

Here is a comment from one parent and one professional about how PIIOS helped them:

 From a mum: “I was worried about being videoed, I already felt bad in myself and worried I might feel worse. However it was reassuring that whilst I was recovering from depression staff were also thinking about my baby. From this feedback I was offered some baby massage sessions and began to speak more about my feelings and it all helped me.”

From a staff member: “When I feed back to mums I focus on the positives first and then any areas they might need to work upon. Mums have taken these points on board and worked with me on these areas. The mums seemed to know what they need to work upon and I hope they see me as helping them develop. PIIOS really helps me to capture where a mum and baby are when they start working with us, at 7 months it’s lovely to repeat and show a mum how far they have come with their baby.”

Do I have to participate?

We understand that being recorded can be uncomfortable for some people at some times. Please be assured that our intention in using the PIIOS screening measure is to help parents and babies develop.

It is your choice to take part in a PIIOS. You do not have to consent. You can decide not to take part.

If you do not consent, or withdraw your consent at any time, you will still receive support from our perinatal mental health service.

Changing your mind about taking part

If you decide you would like to take part in a PIIOS but then change your mind, you have the right to stop the video recording at any time.

How will I receive feedback from my PIIOS session?

When we watch the PIIOS video, we use a scale to focus on areas of interaction and how you and your baby are communicating and relating to one another.

We review the film with at least one other PIIOS accredited practitioner and other professionals working with you.

We then discuss with you what is going well and what we might like to focus on together in your care plan.

What happens to the video?

Once the video is taken it will be:

We will keep this recording safe at all times. This video will be treated in line with NHS code of confidentiality and Data Protection Act 2018.

Please read the consent form for further information.

Leaflet reference: L1140
Version: v1
Date: 23 / 08 / 2021
Archive: 23 / 08 / 2024

 A hand drawn heart with an ECG line through it
Image created by a service user

The printed version of this leaflet provides spaces to write appointments, physical health check readings and make notes. We have provided space in this online version in case you wish to print this and make notes.

Your next appointment


Why and when will I have physical health checks?

We’ve asked you to have an initial physical health check so that we can:

If you start medication or are on a treatment pathway that may involve being prescribed medication, you will be asked to attend a physical health check appointment.

Once you have started taking medication, you will have a physical health check review at three months.

After your initial physical health check, or your three month review, your checks will be held once a year.

What will the physical health check involve?

We will ask you some lifestyle and health questions.

We will carry out the following checks:

We will also take a blood sample* and let you and your GP know if you need any further investigations.

* see below for more information about these checks.

How will I find out the results of my physical health check?

After your physical health check a doctor in the team will check the results and these are sent to your GP.

If you would like a copy of your physical health check results please ask a member of the team.

More information about physical health checks

Medical questions and history

You will be asked about:

Weight check

It’s entirely up to you if you want to be weighed.

A height to weight ratio chart

However, we recommend you do as it is important to monitor weight, particularly if you are taking medication. Certain medications require weight to be monitored on a weekly basis for the first six weeks. If you start taking medication that requires this, we will speak to you about it.

If you do have a weight check, you do not need to know how much you weigh unless you want to know.

If you do want to know your weight, you can make a note of your weight here if you want to:


Blood sugar check

What happens when I have my blood sugar tested?

Target blood sugar levels differ for everyone, but generally speaking:

Blood sugar level:

Blood pressure check

What happens when I have my blood pressure taken and what does it feel like?

Sometimes blood pressure can be checked by using a wrist blood pressure monitor instead. We will always talk you through the process.

Blood pressure level:

ECG (Electrocardiography) check

If you are starting medication, it is important that we carry out an ECG which checks your heart. It is important that we monitor this as sometimes changes can occur. An ECG is also recommended if there is a history of heart problems, or if your medication dose increases. You can also request one at other times if you have any concerns.

What will happen in my appointment?

Some clinicians have different equipment and carry out an ECG by using a little gadget that goes onto your knee and takes a reading.

We will talk you through the process and what the ECG will involve.

If you would like someone with you in the room with you, you can bring a family member, carer or a friend.

What should I wear to my appointment?

Will it hurt?


There is great debate about what are high levels of prolactin, but normal ranges tend to be:

Blood tests

References and resources

You can use this space to make any notes about your health and health record, or write any information you think your care team might like to know such as allergies, things that have happened to you recently etc.







Leaflet reference: L1136
Version: v1
Date: 20 / 07 / 2021
Archive date: 20 / 07 / 2024


Peer mentor support: for information about the support available to you as a friend, family member or carer 01642 524708
9am – 4pm
Monday to Friday 
Crisis intensive home treatment team: for advice regarding the person you are supporting 01642 524708
Out of hours advice about the person you are supporting 0800 0516171

What is peer support?

Peer support means being supported by someone with lived experience of mental health challenges. A peer support worker is someone who has chosen to share their own experiences to support others towards improving their wellbeing.

Read more about peer support.

Peer mentor support for friends, families and carers of people receiving support from the Tees crisis intensive home treatment team

If your loved one is receiving support from our Tees crisis intensive home treatment team (IHT), you might also feel you need some support.

Our peer mentors are on hand to:

How does it work?

We will endeavor to make contact with you during the first three days of the care journey but please feel free to contact us (number above) or your loved one’s IHT at any time.

Friends, family and carers are highly valued by our service and we would welcome any input from yourself to improve and enhance the patients care

Contact us

If you would like to talk to a peer mentor, please contact us at the peer mentor support service (details above).

Leaflet reference: L1143
Version: v1
Date: 29 / 06 / 2021
Archive date: 28 / 06 / 2024

Ward/service/team name Teesside perinatal community mental health team
Address Lancaster House
Preston Farm Industrial Estate
Westland Way
TS18 3TS
Telephone 01642 368303
Service opening hours Monday – Friday 9am – 5pm

What is the perinatal mental health team?

The Teesside perinatal community mental health team provides a community service to support women who are experiencing mental health difficulties during pregnancy or in the first year after they have had their baby.

If we decide that the perinatal service is the best service to support your partner or family member, they will be allocated to one of the clinicians within the team.

How can the team help me?

We understand that it can be very challenging if a loved one experiences mental health difficulties, particularly during pregnancy and after having a new baby, and this can be difficult for partners and families to deal with.

This is where our service can help.

The team will then work with your partner or family member to agree a care plan to help meet their individual needs and find solutions to support them on their road to recovery. This can include:

We are happy for you to be involved in all of this, with you partner’s or family member’s permission.

As well as us providing support to your partner or family member, we can also support you and refer you for a carers assessment.

A carers assessment explores your individual needs and supports you to get the help that you need.

Who works in the team?

We are a team of professionals who will work together to provide the best possible care for you and your family.

The team is made up of:

Contact us

You can contact us at any time if you are concerned about your partner or family member and baby. Call 01642 368303 between 9am and 5pm.

Out of hours support

If you or your partner, need help outside of the perinatal team’s normal working hours, you can go direct to the crisis assessment suite at Roseberry Park Hospital, Middlesbrough.

You can also contact the our crisis team on 0800 0516171.

More information

The websites listed below offer more information to carers on many areas including:


Middlesbrough and Redcar and Cleveland Carers Together
Stockton Adult Carers’ Support Service
Hartlepool Carers


Carers UK
Carers Trust
Association for Postnatal Illness
Action on Postpartum Psychosis
Pandas Foundation
The Royal College of Psychiatrists


Leaflet reference: L1142
Version: v1
Date: 16 / 06/ 2021
Archive date: 15 / 06 / 2024

What are multi-resistant gram negative bacteria (MRGNB)?

Bacteria or germs are found on everybody. They live on our skin or inside our bodies. More often than not they do not cause any harm. Gram negative bacteria are germs that are often found living naturally within the human digestive system (gut). Multi-resistant bacteria are germs that no longer respond to antibiotics people may have been treated with in the past.

MRGNB is a term covering many different bacteria including Escherichia coli (E-coli). Often when E-coli has become resistant to antibiotics it is called an Extended-spectrum beta-lactamase which is shortened to ESBL.

Who is affected by MRGNB?

These bacteria are most common in people who have had lots of courses of antibiotic treatment and those who have poor immune systems.

The bacteria can be found in different areas of the body without causing illness – this is called colonisation and doesn’t usually need any treatment.

How are MRGNB spread?

MRGNB can be spread by direct contact, for instance touching a person who is already carrying the bacteria or by touching contaminated objects or environments. They can also be spread from one part of your body to another.

Can MRGNB cause infections?

MRGNB most commonly cause urine infections. They can also cause chest and wound infections including pneumonia and blood poisoning (septicaemia).

Can these infections be treated?

People who are colonised with MRGNB do not usually need any antibiotic treatment. In most cases the bacteria will disappear over time. Even though MRGNB are resistant to many antibiotics, there are still treatment options available if the MRGNB is causing an infection. Your doctor or physical health nurse practitioner will assess if treatment is required.

How can the spread of MRGNB to other people be prevented?

The prevention of spread of MRGNB can be achieved by practicing good hand hygiene. This includes patients, healthcare staff and visitors. It is especially important to wash your hands after you’ve used the toilet and before eating meals. Hands should also be washed after touching wounds and any medical devices such as urinary catheters.

In hospitals extra precautions will be taken to avoid spreading infections such as staff wearing gloves and aprons while assisting patients who have MRGNB with any personal care or bed making. The patients’ room will also be cleaned every day and any medical equipment used on more than one patient will be cleaned in between each patient use. 

Will I still be able to leave the ward?

Outside leave should still be able to take place as planned.

Will having an MRGNB affect my discharge from hospital?

Having MRGNB will not delay your discharge home. Once at home, normal bathing or showering and household cleaning is all that is needed and there are no restrictions to activities or your friends and family. If you become unwell or develop a fever or wound infection please contact your GP as usual.

Version 2
Date: 19 / 05 / 2021
Archive: 18 / 05 / 2024

What is a care plan?

The Trust believes collaboration is essential to recovery focused care planning, therefore service users and their carers or family members are as important in this process as the mental health team that supports them.

A care plan is a jointly agreed, written plan between you and your care co-ordinator or lead professional which outlines your assessed needs, any risks to yourself or others, personal goals and progress towards your recovery.

Your care plan should:

Your involvement in your care plan:

 Your family members, carers and supporters:


Leaflet reference: L830
Version: V3
Date last updated: 16 / 03 / 21
Archive date: 16 / 03 / 2024

The name of the service York and Selby IAPT (improving access to psychological therapies) long term conditions wellbeing service
The address of the service Huntington House
Jockey Lane
YO32 9XW
The telephone number 01904 556840
The email address
The service opening hours 9am – 5pm
(some appointments are available outside these hours)

How can talking therapies help me?

Looking after your wellbeing whilst coping with a physical long-term condition can be really difficult.

People with physical long-term conditions can also suffer from stress and low mood, anxiety and depression. If you are feeling this way, you are not alone.

The service which you have been referred to is a place for you to join up the physical with the emotional symptoms for the benefit of both.

The service provides talking therapies for people managing a physical long-term condition and experiencing other difficulties, including:

The service supports people to:

Who will be providing the service?

The service is provided by the York and Selby IAPT long-term conditions wellbeing service.

You can find out more at

This is a new service and it may not be available in all practices.

How does it work?

If you feel you need more support, talk to any healthcare professional at your GP surgery. They can book you in for a Wellbeing Review. This could be at your surgery, by telephone, or video call.

The Wellbeing Review is a chance for us to hear how things are for you, and ask you some questions so we can figure out together the best next steps. You are welcome to bring a carer or family member for support should you wish. You don’t have to do it alone.

What happens next?

Options will be discussed at the end of the Wellbeing Review. The team will offer a level of IAPT support matched to how you are feeling.

If you have any further questions, we’ll be happy to answer them at the Wellbeing Review.

Leaflet reference: L1123
Version: V1
Date last updated: 23 / 02 / 2021
Archive date: 23 / 02 / 2024

You are being discharged from our inpatient ward, please find below the details of your 72 hour follow up appointment.

Ward name:


Your care co-ordinator / lead professional is:


You can contact them on:


Your 72 hour follow up is:

Date: ­­__________________________ Time: ______________________________

Your GP’s contact details are:


Contact details post discharge from our inpatient ward

Between 9am to 5pm, Monday to Friday:

You can contact your care co-ordinator / lead professional or the duty worker listed above.

At any other time:

Please contact your GP, or contact NHS 111, or contact our 24 hour freephone crisis helpline – 0800 0516171.

In an emergency:

Please contact 999.

Your targets:

We have discussed together some targets you want to achieve. These are:






Our website

Our website has information about mental health conditions, treatments and local and national organisations offering support at.


We will give you an agreed supply of medication. Please make an appointment with your GP to arrange a further prescription. Your GP’s number is listed above. Find out more about your medication at or speak to your GP.

Leaflet reference:
Version: V1
Date last updated: 12 / 01 / 2021
Archive date: 12 / 01 / 2024

This information will be discussed with you and explained by the professional responsible for your care.

What do we mean by trauma?

A response to a discreet or prolonged circumstance; which at some point is perceived by the person to be an uncontrollable serious threat to physical or psychological integrity and which overwhelms emotional resources or a capacity to function.

Something that happened to you that still haunts you today. And if it doesn’t still haunt you, it sure did for a long time

(Beth Filson, Lived Experience).

We are giving you this leaflet about trauma because we know that it is a major factor in many people’s mental health and wellbeing.

Examples could be:

How are these things relevant to mental health?

We know that people can experience intrusive images and thoughts, fear, shame, anger, nightmares and avoidance after a traumatic event. If this does not resolve then this can develop into post-traumatic stress disorder.

However there are many reactions to trauma, particularly if the trauma was when young or was ongoing. Hearing voices is particularly triggered by loss or trauma, even in those people not distressed by them. Other reactions can include depression, self-harm, alcohol and drug misuse, psychosis, relationship difficulties, dissociation, forensic issues, eating problems, suicidality etc.

People who are most distressed and disabled over long periods of their lives are usually those with an accumulation of traumas.

We do appreciate that some people have found their difficult life experiences made them stronger. For some people, what services call a ‘symptom’ may have been a way of surviving the trauma.

What has this got to do with my care?

We will aim to take your life experiences, including trauma, into account when planning your care.

We will co-ordinate the appropriate help and services to meet your needs. This may include a crisis team for out of hours support or psychological therapy.

We will aim to support you in your distress around the trauma related issues which are relevant to you currently.

Relationships are often the source of hurt in people’s lives but they can also be the source of healing. We recognise the importance of safe and trusting relationships for people who have experienced trauma and adversity.

What treatment could this involve?

Sources of further information about trauma


Leaflet reference: L729
Version: v6
Date last updated: 29 / 12 / 2020
Archive date: 29 / 12 / 2023

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