In June 2019 the Care Quality Commission (CQC) carried out unannounced inspections at our children and adolescent mental health wards at West Lane Hospital in Middlesbrough, Baysdale Unit at Roseberry Park, Middlesbrough, and Holly Unit at West Park Hospital in Darlington.
Due to a number of concerns that were raised during the inspection relating to West Lane Hospital, the CQC issued the Trust with a warning notice and enforcement action. This resulted in us closing to admissions to Westwood Centre, Newberry Centre and Evergreen Centre at West Lane
The CQC has today (Wednesday 21 August) published the report of that inspection. You can read a copy on the CQC website.
Elizabeth Moody, Director of Nursing and Governance and Deputy Chief Executive at Tees, Esk and Wear Valleys NHS Foundation Trust, said: “The Trust fully accepts the findings of the Care Quality Commission’s (CQC) inspection carried out in June 2019.
“Our patients are always our priority so we are sorry that we have not always delivered the high standard of care that we aim to provide at West Lane Hospital, and that the young people in our care deserve.
“No-one admits a young person to a mental health ward lightly and when we do their needs are extremely complex. As the report highlights, staffing in this area of healthcare is difficult, particularly given the acuity of some patients. However, these young people should be cared for in safe, high quality environments and we are committed to making the improvements necessary.
“It was positive to see that the young people on the wards at West Lane Hospital at the time of the CQC inspection commented that our staff were respectful, caring and kind. The report also acknowledged a number of areas of good practice at both Baysdale and Holly Unit, and it was particularly pleasing to see carers so positive about the staff and services at those units.
“The CQC highlighted a number of issues that we were already aware of and we have taken urgent and immediate action to address them. The decision by the CQC to close the wards to new admissions at West Lane Hospital has helped to stabilise the staffing situation and following the inspection in June we have instigated a significant programme of work.
“In July we consolidated the number of wards at West Lane Hospital from three to two. Doing this helped us to address staffing problems and improve safety in order to better meet the needs of the young people in our care. It has also allowed us to bring together skills and capacity to enable more staff training and support, improve supervision and to address the concerns identified by the CQC. We have increased clinical and managerial leadership and provided additional support for staff on the wards. There has also been ongoing work to reduce the use of restrictive interventions with a number of partner organisations.
“We are also looking at the longer term and how we can address issues such as staffing. There is a national shortage of the specialist staff with the training and experience to properly support and meet the complex needs of young people in mental health inpatient wards. However, we are committed to supporting and developing our staff who have worked hard in challenging circumstances over the last few months, as well as working to attract new staff to West Lane Hospital.
“There is still more work to do. The CQC has outlined a number of actions that we must deliver and we remain focused on completing all those actions. We will also continue to work closely with the CQC, service commissioners, staff and most importantly the young people in our care and their families, to ensure we provide better care at West Lane Hospital.”