A network of professionals in North Yorkshire is supporting those experiencing regular mental health crisis to access the appropriate support to improve their wellbeing and reduce repeat presentations to urgent care services.
The FOCUS network (Focussed On Collaborative Unmet need Solutions) is a partnership between TEWV urgent care staff, acute care and ambulance services, the police and the local authority. Established in April 2017, the network aimed to develop a multi–agency response to address the needs of individuals who regularly present to urgent care services for support.
Working together with services users, the network established systems and processes to identify repeat attenders and offer them the opportunity to meet with appropriate agencies, in a place of their choosing, with people of their choice for support. At these meetings a robust plan known as ‘our plan’ is developed to address people’s individual circumstances and personal needs.
Since the new systems have been put in place 16 people have developed support plans and early stage data shows that there has been reduced contact with urgent care services and the police.
Helen Embleton, urgent care pathways lead said...
Helen Embleton, urgent care pathways lead said “At TEWV we put service users at the centre of everything we do. When we see the same people repeatedly attending urgent care services, it indicates there is a need that isn’t being met. By bringing together partner agencies, we are better able to understand the specific needs of individuals in our care which may be contributing to their mental wellbeing.
“The new FOCUS network also brings together the skills and experience of professionals across the health and social care spectrum to benefit patients. By working together and taking an holistic approach that considers what is happening with the whole person, we can make sure people are receiving the right support, from the right organisation, when and where they need it; reducing distress and promoting recovery.
“Further work is taking place with GPs and community staff to expand this approach across services and we are hopeful service users in North Yorkshire will continue to benefit from this combined approach.”
Home Treatment Accreditation Scheme (HTAS) conference
Representatives from the crisis resolution and home treatment team, street triage and the Ayckbourn Unit in Scarborough, Whitby and Ryedale, including Lauren Dowson, team manager and Stephen Donaldson, highly specialist clinical psychologist, recently represented the Trust at the Royal College of Psychiatrist’s national Home Treatment Accreditation Scheme (HTAS) conference in London showcasing the fantastic partnership work being undertaken by the FOCUS network.
Was this information useful? Please let us know by clicking here.