Our new 24-hour freephone listening, support and signposting telephone service offers emotional support to adults living in County Durham and Darlington.
The service is available for people to call if they are in mental or emotional distress.
Available 24 hours a day, seven days a week, the freephone line is an alternative to traditional crisis care for people and offers local people the opportunity to talk to trained mental health support workers about whatever is troubling them.
Experienced staff are on hand to provide listening support, offer advice and guidance and, if needed, signpost callers to other local services which can support their overall wellbeing.
To access the service call freephone 0800 0516 171 and select option 1 followed by option 3.
Emma Burke, service manager, said, “People in mental distress can feel frightened, alone and unable to cope. Having someone to talk to, who understands and who can offer some advice is often enough to help people feel more able to manage.
“Our new freephone service creates a safe space where people can seek early support; helping to stop problems escalating into a mental health crisis. It also seeks to help people address other issues which may impact their wellbeing, by putting them in contact with relevant agencies; for example housing, legal or substance misuse organisations.
“Those contacting us can be confident that they will be listened to without pressure or judgement.
“We are also available to provide support to professionals working with those with mental health needs, to ensure individuals receive the right care, in the right place, from the right people.”
Fran Bergin, locality manager for Durham and Darlington, said “We are delighted to be able to offer this valuable service to local people, which is helping to bridge the gap between community and crisis mental health care. Since the team launched in July 2020 we have received over 1500 calls and feedback has been very positive. We are looking forward to growing and developing the service to further meet the needs of local people.”
See our short animation below about the service or more information is available on our website.