A talking therapies service in County Durham, has been accredited by the Royal College of Psychiatrists for their high standards of patient care.
Talking Changes, a joint service provided in partnership with Tees, Esk and Wear Valleys NHS Foundation Trust, has been recognised for the number of pathways in place to assist referrals and improving access to mental health services for underrepresented groups.
Over a twelve month period, the service who provide support to people experiencing common mental health problems in Durham and Darlington, underwent a rigorous assessment process involving staff, service users and a team of experts from the Centre for Quality Improvement (CCQI).
The accrediation programme
The accreditation programme for psychological therapies services (APPTS), measured the talking therapies service against a set of quality standards, using self and peer views to ensure that services were safe, effective, caring, responsive and well-led.
As part of the peer review, a team of psychological therapy service professionals, service users and CCQI project staff also visited the service to verify the accuracy of the self-review data and to consider the service in its unique context.
Joanne Kendall, service manager, Talking Changes, said: “Providing high quality services that exceed the expectations of the people we support is extremely important to our team and we work hard to ensure that all patients receive high standards of care.
“Throughout the accreditation process we have reviewed a lot of our processes to ensure that patients receive a streamlined and positive experience with us and are delighted this has been reflected in the accreditation report where we have achieved 100% of the CCQI’s type one standards.
“Receiving accreditation means that patients can be assured that they are receiving treatment from highly trained staff who work in a service that meets the very high standards required by the Royal College of Psychiatrists.”
Counselling services are also available...
Talking Changes is now also working in partnership with Sunderland Counselling Service offering a wider range of services for people living in County Durham and Darlington. This includes counselling for people who are struggling to cope with the effects of significant events in their lives such as relationship difficulties, work problems or bereavement.
You can self-refer by visiting the Talking Changes website www.talkingchanges.org.uk.
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