Accessibility statement for tewv.nhs.uk
This accessibility statement applies to tewv.nhs.uk.
This website is run by Tees, Esk and Wear Valleys NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Most older PDF documents are not fully accessible to screen reader software
- Some images of text are used across the site that might be difficult to interpret using screen reader software
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille
- email email@example.com
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email firstname.lastname@example.org.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. You can also contact the community or crisis teams via short text messaging SMS or Next Generation Text Relay Service NGTS.
The Trust has portable hearing loops available for staff, visitors and patients at receptions in a range of locations. If you require use of this facility please speak with reception staff on arrival. If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us on our contact us page: https://www.tewv.nhs.uk/about-us/contact-us/
Technical information about this website’s accessibility
Tees, Esk and Wear Valleys NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and exemptions are listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Most older PDF documents are not fully accessible to screen reader software. These do not meet the following criteria:
1.3.1 Info and relationships
1.4.3 Contrast (Minimum)
1.4.5 Images of text
1.4.12 Text spacing
2.4.6 Headings and labels
We plan to fix these by December 2021.
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by December 2021. When we publish new content we’ll make sure our use of images meets accessibility standard.
Navigation and accessing information
There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It’s not possible for users to change text size without some of the content overlapping.
Interactive tools and transactions
Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website. Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.
We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2021, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Annual report and summary financial statements 2013/14.
We plan to add captions to all video content on our website, hosted on our YouTube channel.
What we’re doing to improve accessibility
Our accessibility roadmap shows how and when we plan to improve accessibility on this website.
We are in the process of redevelopment which is due to be completed by the fourth quarter of 2021. In the meantime, we are continuously working to address the points listed above and making sure our site is accessible going forward.
Preparation of this accessibility statement
This statement was prepared on 4th January 2021. It was last reviewed on 28th April 2021.
A full audit is underway and is being carried out by a trusted agency as part of the website redesign process.
We will test:
- Our main website platform
- A selection of content pages, service and resources from across the site
We will publish our full audit here once it has been completed.