About your care
Want to talk to someone about your care or change an appointment? If you are a patient in our care, please contact your care team using the details provided to you by the team.
If you are Deaf or have a hearing impairment you can use the BT Text Relay 18001 service or short text messaging (SMS) to contact us.
Complaints
The patient advice and liaison service (Complaints) are available for people who have a concern or complaint.
Register a complaint
Crisis support line
If you, or someone you know, is experiencing a mental health crisis call NHS 111 and select the mental health option.
Available 24/7, you will speak to a mental health professional who can listen to you and help you find the right support.
If you are deaf or have hearing loss please use NHS 111 – SignVideo or the 18001 111 Relay UK app.
Our existing freephone crisis number (0800 0516 171) is still active to make sure you always get the support you need.
What to do in a mental health crisis Crisis and liaison service for children and young peopleIf you are feeling low, sad or worried but are not experiencing a mental health crisis, there is a range of mental health support you may wish to consider. We are here for you, whenever you feel ready.
Mental health supportData protection officer
Our data protection information includes details about how you can contact our data protection officer. You can get in touch if you want to access your records, have a question about your records or privacy and confidentiality.
Read more about data protection
Finance – invoices
Please direct all finance enquiries (for payables) to our finance team.
Email: [email protected]
Phone: 03000 200 317
Governors
Questions and comments for your local governor/s can be emailed to [email protected] or sent in the post to the Corporate Affairs and Involvement Directorate, Executive Suite, West Park Hospital, Edward Pease Way, Darlington, DL2 2TS.
Please let us know the name of the governor you wish to get in touch with and provide us your contact details so a reply can be sent to you.
If your query relates to the statutory duties of Governors or Council of Governors’ meetings, please email [email protected], post your query to FREEPOST TEWV or call 01325 552068.
Please note – Governors cannot deal with individual complaints or act as an advocate. If you have a complaint about the care that you or someone you look after has received please contact to our patient advice and liaison service.
Patient advice and liaison serviceHospitals
Our location pages have contact details for our sites and hospitals.
Our inpatient services Search all locationsHR enquiries
For all Staff Human Resources enquiries please contact our Human Resources team.
Email: [email protected]
Phone:
Involvement and engagement team
How you can get involvedJobs
We advertise our vacancies on NHS Jobs.
About working for TEWVLegal claims
Email: [email protected]
Media enquiries
For any media enquiries please contact our communications team, Monday to Friday, 9am – 4.30pm.
Email: [email protected]
Phone: 0300 200 0010
Find out more about how we use social media.
Medical records
If you require access to patient medical records, please contact our data protection team.
Email: [email protected]
Phone: 07787 261356
Membership
If you are interested in becoming a member of our Trust and finding out more about our work, please contact:
Email: [email protected]
Telephone: 01325 552068
Postal Address:
Company Secretary’s Department
Tees, Esk and Wear Valleys NHS Foundation Trust
West Park Hospital
Edward Pease Way
Darlington
DL2 2TS
Payroll
Current and past Trust staff should contact our payroll team for any payroll related enquiries.
Phone: 03000 200 317
Email: [email protected]
Recruitment
For all recruitment enquiries, including requests for references, please contact our recruitment team:
Phone: 0300 200 0023
Find out more about vacancies at our Trust.
Research and development
Find out more about our research by getting in touch with the team.
Email: [email protected]
Phone: 01642 283 501
Volunteering
There are lots of ways you can volunteer with us.
Email: [email protected]
Phone: 0191 333 6328
Website
For any feedback about this website please contact our communications team.
Email: [email protected]
