Trust launches new service to improve access to adult mental health

A new service has been launched for the Vale of York to make sure local adults get the right type of mental health support quickly and effectively.

The new access to mental wellbeing service, run by the Trust aims to significantly improve access to adult mental health services by providing a triage of all routine referrals received through GP’s and healthcare professionals, as well as self-referrals from existing service users.

The triage process takes place over the phone within three working days of the initial referral and the urgency of referrals are evaluated to make sure service users get timely assessment and support at the earliest possible opportunity.

Team manager, Rob Berry, said: “We want to make that first contact as soon as possible. As well as helping to determine the urgency of the support required, this will provide reassurance and assistance as soon as the referral is received.”

Where appropriate, comprehensive assessments are carried out by the team and people are then signposted to the most appropriate service. However the new triage process will also prevent people from having to undergo unnecessary in-depth mental health assessments if not required, allowing them to be quickly signposted elsewhere for relevant support.

Commenting on the new service Gill Boycott, TEWV head of adult mental health services for the Vale of York said: “The new access to mental wellbeing service will make sure that people are spoken to and their needs assessed as quickly as possible so that we can swiftly provide or signpost them to the appropriate support.

“The team will also able to offer short-term help for individuals in the form of six support sessions and if patients require further treatment they will then be referred on to an appropriate mental health team for ongoing care and support without the need for repeated assessment.”

It is hoped that the new service will also reduce waiting times with people not requiring specialist mental health services being signposted to alternative support services.

Referrals to the new access to mental wellbeing service can be made by GPs and other health and social care professionals by sending a referral form to Anyone supported by TEWV services in the last year can also self-refer to the service by calling 01904 526566. Crisis referrals or urgent support should still go to the crisis team (01904 526582).