Services recognised for excellence

Services recognised for excellence

December 2010

Older peoples mental health services in Scarborough, Whitby and Ryedale have recently been recognised as an area of excellent clinical practice by achieving the 4-star Excellence in Practice Scheme award (EPAS) from the University of Teesside.

Local teams were recognised for their excellent leadership, team working and partnerships aimed at providing an innovative, patient-centred approach and patient led service.

To achieve the award, the teams were judged against six standards; working in organisations, collaborative working, user and carer involvement, performance management, measuring efficiency and effectiveness, and continuous quality improvement. 

Using the EPAS process a number of new initiatives have been introduced for the benefit of local patients, carers and staff.  These include service user and carer involvement in the planning, design and artwork for the new older people’s unit being built at Cross Lane Hospital in Scarborough, to ensure it will be fit for purpose for our patients.

In addition, a day community treatment service has been introduced throughout Scarborough, Whitby and Ryedale allowing treatment to be provided in the community seven days a week instead of five, contributing to reducing the need for hospital admission and supports early discharge where appropriate.

By working with our partner agencies, North Yorkshire County Council, Scarborough and North East Yorkshire Healthcare NHS Trust, NHS North Yorkshire and York and the Alzheimer’s Society, the trust has also been able to bring services closer to home for patients suffering with dementia in Whitby Ryedale and Scarborough, including providing teaching sessions on dementia care and communication techniques.

Springwood has also seen some refurbishment changes including new signage, appropriate to promoting independence and orientation for our patients with memory impairment.

Jan MacLauchlan, assistant general manager for older peoples services who led the team said: “This has been an exciting opportunity for us to work with our service users, incorporating their thoughts and experiences of using our current inpatient environment, to improve the experience for future patients.

“Achieving this award reflects the motivation and dedication of our staff who work in Scarborough, Whitby and Malton in achieving and evidencing best practice for our patients”.