Scarborough service invests in childrenFollowing a visit by a specialist assessor, the child and adolescent mental health service (CAMHS), based at Lake House in Scarborough, received an Investing in Children Membership Award.
A team providing specialist mental health services for children, young people and their families has been recognised for involving their service users in the work that they do.
Following a visit by a specialist assessor, the child and adolescent mental health service (CAMHS), based at Lake House in Scarborough, received an Investing in Children Membership Award.
The assessor commented on the various opportunities children and young people are given to provide feedback and the transparency to which suggestions were acted upon with a “you said, we did” style information board available in the waiting room.
Service user involvement in appointing new staff, participating in the design of a specialist building and creating a series of short films for use in schools, GP practices and other CAMHS services, were also identified as areas of good practice.
The team were described within the report as flexible, accommodating the needs of their service users, visiting them in locations that were suitable to them and piloting early evening appointments.
Faye Barnett, team manager said, “This award is especially important to us, as it was from discussions with our service users that the assessor made his recommendation. The fact that the young people made such glowing comments about us and were able to identify how we place them at the centre of everything we do is fabulous recognition for all of the team’s hard work”.
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