ReFleCT service wins NHS Innovations award

The Recovery Focused Care Transfer (ReFleCT) service is celebrating after winning best service category award in the NHS Innovations North Bright Ideas in Health Awards.

The Recovery Focused Care Transfer (ReFleCT) service is celebrating after winning the best service category award in the NHS Innovations North Bright Ideas in Health Awards.

The ReFleCT service is a recovery focused, pre-discharge intervention which has improved and supports the transfer of service users’ ongoing care from mental health services to GP services.

ReFleCT is client-led and developed primarily for people with chronic mental health difficulties to improve their transition to GP care. Frontline staff identify what matters in terms of life goals, hopes and desires and that offers invaluable support to clients and multidisciplinary team staff during the transition.

Commenting on the award Dr Coleen Mercer-Quinn, practitioner psychologist said: “The ReFleCT programme is a really positive intervention, providing service users with coping skills, which can be used in their everyday lives to raise their own self-awareness, improve their confidence and resilience once they are discharged and improve their hope of recovery.

“The programme has reinforced the importance of positive service user involvement in their care and working with partner agencies. It adds value to the seamless transition of care to improve the clients’ experience from secondary care referral to discharge.

“Being given this award is an honor and reflects the hard work and dedication of all the staff involved. We want to take this opportunity to thank the judging panel for the recognition they have shown the service and we look forward to the future development of the ReFleCT programme”