North Durham crisis resolution and home based treatment team receives accreditation from the Royal College of Psychiatrists

A team providing support to adults in mental health crisis in North Durham has been accredited as providing good practice and quality care by the Royal College of Psychiatrists Home Treatment Accreditation Scheme (HTAS).

A team providing support to adults in mental health crisis in North Durham has been accredited as providing good practice and quality care by the Royal College of Psychiatrists Home Treatment Accreditation Scheme (HTAS). Accreditation assures staff, service users and carers, commissioners and regulators of the quality of the service being provided.

The crisis resolution and home based treatment team was praised by HTAS for its newly adopted written structure for recording sessions. The structure was described as “commendable in ensuring every contact is recorded thoroughly”. The cohesiveness of the team and staff proactively engaging with the accreditation process, was also commended.

The Home Treatment Accreditation Scheme aims to work with teams to assure and improve the quality of crisis resolution and home treatment services for people with acute mental illness and their carer’s. The rigorous assessment process involving staff, service users and carers, aims to make sure people with acute mental illness receive safe, high quality services in their home.

The review took place over a period of a year and looked closely at the service the team provide, from initial involvement through to patient transfers or discharge. This included self and peer reviews based on questionnaire responses, record reviews and documentation including policies, protocols and procedures. 

Service users and carers were involved throughout the process and overall feedback was extremely positive, with service users saying the team were "fantastic", "impeccable", and "couldn't have done more".

Commenting on the accreditation Gill Todd, crisis resolution and home based treatment team manager said “The HTAS process has made us really look at what services we currently provide and how we can improve them. The whole team have worked incredibly hard and really engaged with the process and we have received really positive feedback from service users and carer’s. I am very proud of what the team have achieved and confident that we will continue to improve.”