New Safe Haven for York and Selby

A local mental health Trust has partnered with Mental Health Matters to provide a safe haven for those at risk of experiencing a mental health crisis in York and Selby.

A successful bid for funding, made available by the Department of Health to improve places of safety, was submitted by the York and North Yorkshire Crisis Care concordat – a partnership which includes Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV), City of York Council, and the Vale of York Clinical Commissioning Group. 

The Haven @ 30 Clarence Street, which opens today (Monday 30 October) and will be operated by Mental Health Matters on behalf of TEWV, is a step in an ambitious goal to coordinate health and social care mental health provision in the York and Selby area. The out of hours service will provide information and support around crisis prevention, as well as signposting and facilitating access to other relevant and appropriate services, agencies and activities. In addition The Haven will also provide training and employment advice and informal peer support and buddying groups.

Anyone aged 16 and over will be able to access the service. The services will initially be open 6pm-8pm, 7 days a week, 365 days a year, including Bank Holidays. By the end of January 2018 the service will be available every evening from 6pm - 11pm. No formal referral or appointment is required, carers are welcome and people don’t already have to be under the care of TEWV.

Commenting on The Haven, Ruth Hill, TEWV’s director of operations in York and Selby said: “Local service users and carers identified the need for a community based place of safety for vulnerable people, and they have been instrumental in working closely with TEWV and partners to consider the way the service will work and to help develop the plans.

“The Trust has a vision of a transformed crisis service in York and Selby and The Haven project supports this and a national approach to improving community mental health support. Not only will it help reduce unnecessary attendance at emergency departments, hospital admissions and police detentions, but it will also make sure that people receive the right care, at the right time, in the right place.”

Julie Haley, head of social care at Mental Health Matters added: “The Haven will provide a welcoming, safe, supportive and non-clinical environment that promotes independence opportunities for recovery. It will encourage people to think about their personal strengths and the changes they can make in their lives to achieve their goals and improve their mental wellbeing.

“We will also be able to work in close partnership with other agencies and voluntary services to help support people in other ways, as well as involving family, carers and wider social networks in supporting service users. It’s a great integrated approach to crisis management.”

Councillor Carol Runciman, City of York Council’s Executive Member for Adult Social Care and Health, said: “The opening of The Haven is a really positive addition to the support available to residents at 30 Clarence St and will offer a place to go to those who need it outside of daytime hours.

“Once open, the support offered by The Haven can be as simple as having a cup of tea and a chat or addressing the isolation that many people with mental health difficulties experience.

“This service will add to the support available through our mental health recovery service, and follows the announcement of an £80,000 contract that the council has recently awarded to deliver mental health support activities in the community. This all shows our commitment to improving mental health support across the city.”

“Made possible through partnership working and Department for Health funding, it is hoped that many people will feel able to access support from TheHaven and it can make a real difference to their lives.” 

The Haven opening times are as follows:

30 October 2017 – 29 November 2017, 6pm-8pm

30 November 2017 – 29 December 2017, 6pm-9pm

30 December 2017 – 29 January 2018, 6pm-10pm

30 January 2018 onwards, 6pm-11pm



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