Crisis service is accredited as excellent

A team providing support to adults in mental health crisis in County Durham and Darlington has been accredited as providing an excellent service by the Royal College of Psychiatrists.

 

A team providing support to adults in mental health crisis in County Durham and Darlington has been accredited as providing an excellent service by the Royal College of Psychiatrists. 

The South Durham and Darlington crisis team was praised by the Home Treatment Accreditation Scheme (HTAS) for effective joint working with the community mental health teams, inpatient services and the local authority.  The team’s successful engagement with the gypsy and traveller community, who have historically not accessed services, was also identified as a key achievement.

The rigorous assessment process, which aims to make sure people with acute mental illness receive safe, high quality services in their home, took place over a period of six months and looked closely at the service the team provide, from initial involvement through to patient transfers or discharge.  This included self and peer reviews based on questionnaire responses, record reviews and documentation including policies, protocols and procedures.

Service users and carers were involved throughout the process and gave extremely positive feedback saying they couldn’t fault the team.  They also highlighted the fact that the team were contactable at any time of the day or night as a key success.

Fran Bergin, locality manager said “We are incredibly proud of this achievement and would like to thank the overwhelming number of service users and carers who took the time and effort to contribute to this review.  Their glowing endorsements are testament to the tireless efforts of the team who truly place their clients at the centre of everything they do.  We are committed to delivering high quality crisis care for the communities we serve and the HTAS process has allowed us to look at what we are doing well and where we can continue to improve our services and exceed people’s expectations.”