Read about our Making a Difference Award winners 2015
You can read about all of the shortlisted finalists in our 'Superstars' magazine
Developing excellent services
This award was presented to an individual or team who has developed and successfully implemented a new or improved service with a focus on recovery.
Gayle Robinson and Aisha Rossi, forensic mental health services, Roseberry Park, Middlesbrough
Determined that the rich life experiences of elderly service users did not “lose their shine”, this dedicated duo started a group to help keep individuals mentally and socially active.
Lisa Cole, employee support service lead
Lisa’s positive, non-judgemental and inclusive approach helped her nominator open up about their mental health and access services of their own accord for the first time.
TEWV quality improvement
This award was presented to a team that had successfully used the tools of our quality improvement system (TEWV QIS) to improve the quality and value of the services they provide.
Mental health team, forensic mental health services, HMP Holme House Prison, Stockton-on-Tees
Helping prisoners get the help they need, when they need it, this transformational team embedded mental health into the wider health referral process within the prison.
Roseberry ward, mental health services for older people, Bowes Lyon Unit, Lanchester Road Hospital, Durham
As early adopters of lean methodology, the work of this innovative team freed up two hours of nursing time per twelve hour shift for direct patient contact.
This award was presented to an individual who had made an outstanding and sustained contribution to the Trust and to providing excellent services. They had shown initiative, inspiration and determination and brought about demonstrable improvements in patient care, directly or indirectly.
Paul Smith, specialist nurse, medical education
Paul was described as a great mentor, supervisor and coach and had experienced many achievements during his time working for the Trust.
Kasi Prasad, locum consultant psychiatrist, child and adolescent mental health services, North Yorkshire
Described as the backbone of the service, Prasad’s gentle, reflective approach, his humility and his commitment to improving quality were cited as reasons for his nomination.
Working in partnership
This award was presented to an individual or team who had worked in partnership with other agencies or organisations to improve the health and wellbeing of the people we serve.
Specialist health team, learning disabilities services, Durham and Darlington
This diligent team made sure that a withdrawn, isolated and anxious service user received the dental surgery he desperately needed. The team worked closely with acute colleagues to pave the way for him to receive treatment.
Associate nurse consultants, liaison psychiatry team, mental health services for older people, Teesside
These impressive nurse consultants understood that a competent, confident and skilled workforce is essential in providing a high quality service; their willingness and commitment to partnership working enriches patient care.
This award recognises outstanding leadership skills. Good leaders are not necessarily managers and this individual had inspired their colleagues and / or motivated staff to bring about change, to find better ways of doing things and / or to deliver excellent services.
Tracy Hadwin, clinical lead, Birch ward, West Park Hospital, Darlington
Nursing a challenging patient group, raising staff morale and improving performance, Tracy’s dedication, compassion and drive to succeed had a positive effect on colleagues and patients alike.
Ann Thomas, modern matron, forensic mental health services, Roseberry Park, Middlesbrough
A passionate, skilled leader, Ann’s enthusiasm and knowledge had driven up standards of physical healthcare and health promotion within forensic services.
Working behind the scenes
This award is presented to a non-clinical individual or team who had made a difference behind the scenes, ultimately supporting clinical services to deliver better care.
Janet Robson, volunteer, liaison psychiatry team, mental health services for older people, Teesside
Generously giving her time, Janet’s contribution to interview panels had been hailed as crucial and fundamental to the recruitment process.
Tracey Chapman, administrator, adult mental health services, ARCH Recovery College, Durham
Tracey’s roll up your sleeves approach and willingness to share her time to support colleagues, staff and volunteers, made Tracey an asset to the ARCH Recovery College and her colleagues.
Improving the patient experience
This award was presented to an individual or team who had successfully used information or feedback to improve the patient experience.
Physical healthcare team, forensic mental health services, Roseberry Park, Middlesbrough
This patient centred team had significantly reduced delays in accessing physical health care by improving transfers to the local acute hospital and bringing external support into the unit.
Lee Bradley and Sarah Clayton, forensic mental health services, Roseberry Park, Middlesbrough
This enthusiastic pair adopted an empowering, recovery focused approach, which is having a positive impact on patient experience across the service.
Team of the year
This award recognises outstanding team work and was presented to a team that consistently demonstrates a ‘can do approach’. Through effective team working they had successfully implemented change and / or improved services.
The judges found this a really difficult category to judge. In particular, they struggled to choose between two teams who both deserved an award, but for quite different reasons. So, they decided to award joint winners in this category.
Inpatient services, adult and mental health services for older people, York and Selby
Following the closure of Bootham Park Hospital, staff across inpatient services demonstrated their resilience, flexibility and general professionalism. They placed service users at the centre of all they did making sure they continued to receive high quality care and that the impact of the closure was minimised as far as possible.
Birch ward, West Park Hospital, Darlington
Putting their heart and soul into making the ward a therapeutic place to recover, the atmosphere created by the whole team is positive and enthusiastic.
New for 2015, this category showcased individuals and teams who had gone the extra mile to help service users, demonstrating care and compassion in their work. All nominations were put forward to the general public and over 700 votes were cast.
Robert Hawkes, psychotherapist and Professor Joe Reilly, consultant psychiatrist, adult mental health services, Enterprise House, Spennymoor.
This pro-active pair turned things around for a service user experiencing a relapse in their mental health. Their commitment to living the Trust values and providing quality care, had been commended by their nominator.
Felicity Shaw, personal assistant, psychology, learning disabilities services, Flatts Lane Centre, Middlesbrough
Long serving Felicity always puts others first and was described by her nominator as “gracious and cheerful; a true exemplar of the Trust’s values”.
Chairman’s unsung hero award
Chosen by the Trust chairman, Lesley Bessant, this award was presented to an individual who had made a real difference to the personal experiences of service users, carers or colleagues, by living the Trust’s values.
Jenny Trowsdale, associate practitioner, children and young people’s services, Teesside
Jenny’s laughter and smiles had helped a young, withdrawn service user welcome her mother back into treatment sessions. Described as “a shining star”, Jenny was commended for being kind, caring and compassionate.
Sandra Bell, volunteer and expert by experience, adult mental health services, Durham and Darlington
Described as an ambassador, Sandra is passionate about recovery and has been instrumental in promoting the Trust’s recovery strategy on both a local and national level.
You can read about all of the shortlisted finalists in our 'Superstars' magazine.