The annual Making a Difference Awards, sponsored by Ward Hadaway, recognise the dedication, achievements and successes of individual staff and teams who work or volunteer across TEWV and who have made a real difference to help the Trust improve people’s lives.


Drum roll please for the 2017 Making a Difference Awards winners...

We received over 230 nominations this year, so reaching the final was a great achievement. The shortlisting panel had a super tough job! But after all their wringing and wrangling, here are their winners!


People's choice

Winner - Graeme Flatman
Community psychiatric nurse, adult community mental health services, Enterprise House, Spennymoor

Two service users nominated Graeme for the great difference he has made to their lives. He has helped them develop skills, gain confidence and feel more stable. They describe him as “a great person, very dedicated to his job and patients and always putting a smile on my face when I am having a bad day.” Graeme is always there for his patients, returning phone calls and allowing appointments to overrun if needed.

Highly commended - Jane Bounds
Team secretary, Redcar child and adolescent mental health services (CAMHS), The Ridings, Redcar

Clinician of the year

Sponsored by Retinue Health 

Winner - Mark Bradley
Principal applied psychologist, offender health, Roseberry Park, Middlesbrough 

Nominated as “the nicest man in mental health services”, Mark empowers service users to lead safer, less harmful lives . He is compassionate and hardworking and develops excellent relationships with everyone he meets. He is interested in people, their stories, their strengths, their difficulties, their hopes and aspirations and considers how teams can work together to improve the lives of service users. Never one to rest on his laurels, he is
always looking for ways to improve the service, staff training and his own professional development

Highly commended - Paul Hughes
Advanced nurse practitioner, mental health services for older people, Alexander House, Harrogate

Healthcare support employee of the year

Winner - Faye Pearson
Physical health and well-being practitioner, adult mental health services, Foxrush House, Redcar

Faye has been nominated for the significant contribution she has made to the development of the new physical health care model at Foxrush House. She has an excellent rapport with patients, encourages them to join wellbeing groups and to get advice on health and topics such as smoking, healthy eating and alcohol misuse. Faye always ensures patients are treated with dignity and respect and are given the time and space to explore their issues and concerns.

Highly commended - Helen Hutchinson
Healthcare assistant, forensic mental health services, sandpiper ward, Ridgeway, Roseberry Park, Middlesbrough

Non-clinical services employee of the year

Winner - Susan Rowland
Medical secretary, mental health services for older people, Derwent clinic, Consett

Crucial to the smooth running of the service, Susan has worked for the NHS for 49 years.  She goes out of her way to get answers for people and works extra hours to support the team. She offers guidance to trainee medical staff, gives positive suggestions to solve problems and is a great person to have on your side during a change process. Her record keeping has helped her team on many occasions and her great working relationship with other Trusts ensures good quality care for patients. Described as “knowledgeable, formidable and warm”, Susan demonstrates “everything that is good about the Health Service”.

Highly commended - Jeanette Currie
Housekeeper, estates and facilities management, West Park Hospital, Darlington

Volunteer of the year

Winner - Roy Genner, Pam Genner and Aiden Robertson
Garden volunteers, West Park Hospital, Darlington

These three volunteers have helped patients create a lovely garden and built a greenhouse that has been used to grow plants, fruit and vegetables. All the patients that join in with the gardening enjoy the activity and appreciate the warmth, compassion and fun that the three bring to the project. Hours of volunteering has gone into the garden and hours more have been spent with patients chatting and encouraging them to get involved.

Highly commended - Anthony Heslop
Governor, involvement peer and volunteer, Durham and Darlington

Clinical team of the year 

Winner - Peppermill Court, adult mental health services, York

Nominated for engaging multi-disciplinary teams across the Trust in the purposeful inpatient admissions process (PIPA), this team has been praised for its leadership. The process has led to a significant reduction in the use of beds out of the area, which has had a positive impact on patients and their families, as well as a reduction in the average length of stay. There has also been a reduction in incidents of violence and aggression and improved working with crisis team colleagues.

Highly commended - Crisis resolution and intensive home treatment team, adult mental health services, Hambleton and Richmondshire

Non-clinical team of the year

For outstanding team work in a non-clinical area this award is for a team that consistently demonstrates a 'can do' approach. Through effective team working they will have successfully implemented change and/or improved services. This could include introducing new ways of working, reconfiguring services or moving base. 

Winner - Back care advisory service, nursing and governance, Lanchester Road Hospital, Durham

Since 2015, the team has been working on introducing a patient safety system to improve staffs’ ability to help someone who has fallen over. As well as sourcing specialist equipment, the team has developed a training and guidance package on how to maintain and use it. Since it has been introduced on the wards, the equipment has been used safely and effectively and has received much praise from staff.

Highly commended - Virtual Recovery College

Outstanding initiative clinical services

Sponsored by University of York

Winner - Psychology service, mental health services for older people, Trustwide

The service recognised a serious issue with the uptake and use of therapy with delays in therapy starting and many patients refusing treatment or not completing their sessions. An improvement event was planned and resulted in a new way of working which has reduced waiting times and means there are now no patients failing to attend or complete their sessions. By removing waste and defects in the system, staff have demonstrated a commitment to provide a quality service for the community they serve, involving patients from the very start.

Highly commended - Medicines management assessments project, pharmacy service

Chairman's award for everyday excellence

For people who are brilliant at doing their job, this award is for an individual who is loyal, committed and flexible; someone you know you can rely on to get the job done. The winners of this category will be chosen by the Trust chairman, Lesley Bessant.

Winner - Richard Hand
Service manager, offender health and forensic community services, Roseberry Park, Middlesbrough

Described as “one of the nicest people you could ever meet”, Richard’s cheery disposition allows everyone to feel comfortable in his presence. He is open-minded, accepting and tolerant and is an excellent ambassador for the Trust. His open style of management has created a culture of respect and trust within the prison teams. He keeps service users’ and staff wellbeing at the heart of everything he does and is an inspiration to everyone.

Highly commended - Andrew Anderson
Healthcare assistant, adult mental health services, Roseberry Park, Middlesbrough

Congratulations to all of you!

There were over 230 nominations this year so well done to everyone. And thank you to everybody who submitted a nomination.