We know that family and friends can be unsure what to expect when visiting Ridgeway. To make things as simple as possible  we have put together some information to help you prepare for your visit.

Visiting times

Monday to Friday: 5.30pm to 7.00pm

Saturday and Sunday: 2.00pm to 4.00pm and 5.30pm to 7.00pm

Arranging a visit

Visits must be arranged with the ward 24 hours in advance.  We encourage visitors to telephone the ward  before embarking on their journey to ensure the visit can still be facilitated.

If you would like to make a visit outside the stipulated times this can be arranged by contacting the person in charge of the ward. The unit encourages visitors and we aim to be as flexible as possible to facilitate your visit.

A maximum of two adults and one child can be present during a visit.

Child visiting

The trust operates a visiting policy that applies to all children up to the age of 18 years.  All visits by children must be pre-arranged by a responsible adult with ward staff at least 24 hours in advance.

On receipt of a request for a visit by a child, staff must look at and assess the appropriateness of the visit.  Visits that are not deemed in the best interest of the child will not be allowed.

A responsible adult should accompany the child when visiting.  Visit’s involving children take place in the designated child visiting suite.

Where to go

Visitors for Kirkdale and Newtondale Wards will need to enter Roseberry Park at the main entrance in the plaza.  For all other wards the entrance to Ridgeway is at the top centre of the plaza.

What to expect during the visit

The wards at Ridgeway are kept locked. When you arrive at Ridgeway reception the receptionist will ask you to take a seat while you wait. The ward will be informed that a visitor has arrived and you will be allocated a locker for your belongings. You will need a pound coin for the locker, which is refunded when you leave.  A member of ward staff will collect you from the waiting area and escort you to the ward.

Any items brought to the unit for patients should be handed to the member of ward staff and they will ensure it is an item allowed by the unit (see prohibited items).

Visits are usually supervised within a communal area but in exceptional circumstances can be supervised in a separate room.

Prohibited items

Certain items are not permitted on the unit.  These include:

  • Lighters
  • Matches
  • Mobile phones
  • Cameras
  • Chewing gum
  • Prescribed medication
  • Alcohol
  • Keys

A full list is available at reception or you can telephone the ward for advice in advance.  You will be asked to complete a declaration in writing that you are not carrying any prohibited items.


This is a no smoking site. Patients, visitors, staff and contractors are not permitted to smoke at any time in the buildings or grounds.

Additional information

Visitors may bring commercially packaged, unopened food to the ward and are welcome to use the cafeteria at Roseberry Park.

Car parking

Free car parking is available for visitors on the Roseberry Park site and there is additional disabled parking available in the plaza next to the hospital building.

This car park is monitored by an external company, Excel Parking. Please make sure you park according to the notices displayed in the car park.

A vehicle monitoring scheme is in place in the car park at Roseberry Park. Each vehicle entering the site will be identified from its registration plate by a camera system. Visitors must place their car registration numbers into the two touch screens in either the Ridgeway or Cleveland Way reception areas within 20 minutes of arrival or be liable for a fixed penalty notice of £40. Please ensure that you input your car registration details correctly.

Drivers must park according to the parking notices, which include parking only in bays, not on yellow lines. Only blue badge holders can park in blue badge areas. A fixed penalty notice of £40 will be issued for people not complying with the signs.