The Northern Centre for Eating Disorders 
The Evergreen Centre
West Lane Hospital
Acklam Road

Main Enquiries for Evergreen Centre – Tel:01642 529674
Evergreen Secretary – Tel:01642 529672
Evergreen Ward Clerk – Tel:01642 529787


The Evergreen Centre is part of The Northern Centre for Eating Disorders (NCED) which is made up of two specialist eating disorder inpatient units.  A centre for adults (Birch Ward) and another for young people (The Evergreen Centre).

The centre provides inpatient care and treatment for children and young people, up to the age of 18, who primarily live in Northumberland, Tyne and Wear, County Durham, Tees Valley and North Cumbria. 


The centre team

The members of staff who make up our team include psychiatrists, paediatricians, psychologists, nurses, occupational therapists, dietitians, physiotherapists and administration and secretarial staff. The centre manager is Craig Halpin.

During your stay you will be allocated a key nurse who will be your main point of contact; they will work with you to plan your care whilst you are with us.

You may be allocated an individual psychological therapist who will work with you on a one to one basis.

A member of centre staff (contact nurse) will be allocated to you each shift and whenever possible this will be your key nurse or co-worker. The name of your contact nurse will be on the notice board outside the nursing office.


Our aims

The Centre aims to provide the best possible care to help young people reach a point in their lives when they no longer need hospital care. We strive to help young people establish a stable eating pattern that enables them to manage the rest of their recovery in their own home and community setting.

We offer a complete package of care to meet these individual needs and make sure that transition and discharge arrangements are managed effectively.


The centre philosophy

Patients and their families/carers are at the centre of everything we do. We aim to ensure that children and young people who need these specialist services receive the best possible care and treatment.


The centre principles are:

  • To support you to achieve a stage of recovery, whilst recognising the stage of change you are in and the motivation you present with. We also work within the bounds of physical and psychological risk
  • The therapy provided will support the investigation of personal experiences in order to understand how and why your illness developed, relapse signs and maintaining factors
  • We will work with the community/referring teams to identify the key issues around risk, engagement and work that has gone before to maximise the efficacy of your time on the centre and identify possible barriers to discharge and progress to recovery
  • To acknowledge and respect your need for privacy and space at times
  • We uphold that you deserve to be treated with respect and as an equal
  • We respect that everyone is entitled to their own opinions, approaches to life and to be listened to without judgement
  • To provide a safe, calm and comfortable environment that promotes recovery
  • We understand that as part of the recovery process you should be encouraged to engage with the outside community as much as possible whilst an inpatient, within the limitations of your illness




You will have your own en-suite bedroom, and you can bring things in from home with you to help you feel more relaxed. You are allowed to put pictures up on your notice board and cupboards, but we ask that you do not place things on the walls, so that the paintwork can be protected.


Living areas

The Evergreen Centre is a modern, spacious environment which has been designed taking into consideration the views of patients and their families, as well as the vast experience of our own staff. Our centre is bright, contemporary and furnished to a very high specification. We want people to enjoy their environment, and ask that everybody is committed to keeping it in good condition.


What you can expect from us

On admission to the centre you will be allocated a named nurse and for each shift you will also be allocated a contact nurse.

Physical healthcare

Your physical health will be fully assessed on admission and an individualised plan agreed with you. This is reviewed daily by the doctor, with physical observations and blood tests being done as appropriate.

Dietetic interventions

Specialist dietetic interventions are a key part of the treatment program in terms of nutritional rehabilitation, meal planning and work on attitudes and behaviours around food.

Your intervention plan/weekly timetable

Your intervention plans will be devised by your key nurse, in discussion with you.

Intervention plans are informed by our protocol for the inpatient care of young people with an eating disorder, and will at all times safeguard your physical safety and psychological wellbeing.

This plan outlines the weekly timetable of therapeutic and educational activities and interventions:


Monday - Friday

Saturday and Sunday

8.15 am – 8.35am

Breakfast (20 minutes)

Breakfast (20 minutes)

835am – 9.05am

Post meal support therapy

Post meal support therapy

9.10am - 10.35am

Education or individual therapy

Ward based activity and visiting

10.45am – 11.05am

Snack (20 minutes)

Snack (20 minutes)

11.05am – 12.05pm

Education / post meal support session

Ward based activity, free time, visiting or post meal support

12.15pm – 12.45pm

Lunch (30 minutes)

Lunch (30 minutes)

12.45pm – 1.45pm

Post meal support therapy, individual/group therapy or activity

Post meal support therapy, individual/group therapy or activity

1.45pm – 2.45pm

Education or individual therapy

Ward based activity, free time, visiting or individual/group therapy

3.00pm – 3.20pm

Snack (20 minutes)

Snack (20 minutes)

3.20pm – 3.50pm

Post meal support therapy, individual/group therapy or activity

Post meal support therapy, individual/group therapy or activity

3.50pm – 5.15pm

Free time, visiting or individual/group therapy session

Free time, visiting or individual/group therapy session

5.15pm – 5.45pm

Dinner (30 minutes)

Dinner (30 minutes)

5.45 – 6.45pm

Post meal support therapy or individual/group therapy session

Post meal support therapy or individual/group therapy session

6.45pm – 8.00pm

Ward based activity, free time, visiting or individual therapy session

Ward based activity, free time, visiting or individual therapy session

8.15pm – 8.35pm

Supper (20 minutes)

Supper (20 minutes)

8.35pm – 9.05pm

Post meal support therapy/activity

Post meal support therapy/activity

9.05pm – bed time

Free time

Free time


Bedtime Sunday – Thursday


Bedtime Friday and Saturday


We encourage families to visit and be involved with the therapeutic programme as much as possible. However, in order to ensure that visiting does not coincide with certain aspects of our therapeutic programme, specific visiting times are advised above. We appreciate if families could inform the staff (preferably by telephone) before they intend to visit.


Physiotherapy and physical rehabilitation

During your stay on the centre a physiotherapist will assess your musculo-skeletal status. The physiotherapist will co-ordinate and develop with you a plan for safe and healthy physical activity, identifying the dangers of over-exercise.


What we expect from you

General conduct

Whilst on the centre we ask that you:

  • respect others;
  • do not use offensive or foul language;
  • dress appropriately at all times;
  • treat others in a way that you would like them to treat you.



Decisions regarding leave from the centre will be made with you and the multi-disciplinary team. Whilst on leave you can contact the centre at any time.


Internet access

We do have the internet and this is available for you to use. We will ask you to sign a contract for internet use, stipulating our rules and regulations around internet use.

The computers that are available to access the internet have specialist software installed to ensure that you can only visit appropriate sites. Whilst using the internet you will be supervised closely by a member of staff. Consent is also required from parents/carers for those who are under sixteen years of age.


Mobile phone use

Mobile phones are allowed to be used at the centre, however they must be on silent and not used during meal times or therapy times. We would also ask that you do not text others who are at the centre. There may be occasions when we take phones in at night time to ensure adequate rest. This would be discussed with you and your family first.

Any text messages that you send must not contain any offensive statements. If you are found to be sending offensive text messages or photographs we will give you a warning. If this happens a second time we will confiscate your mobile telephone from you for the remainder of your stay with us.



In March 2016, Tees, Esk and Wear Valleys NHS Foundation Trust became a smoke-free Trust. This means smoking will not be permitted anywhere on Trust premises. For more information, please ask a member of staff.

Smoking cessation is available for patients who want to give up smoking while in hospital. Please speak to your named nurse for advice. 



We have allocated times for visiting which enable us to protect the therapeutic programme.

On admission we will discuss visiting issues with families, and where possible accommodate requests and preferences on an individual basis.

As some families will be travelling long distances, we will be flexible and sensitive to difficulties that may arise from this.

We request that families and friends ring to agree appropriate visiting times.

Children under 18 visiting the centre must be accompanied by an adult, as per trust policy. It is the escorting adult’s responsibility to ensure that the young person is supervised at all times. If the adult is not the visiting child’s parent, they must have parental consent for the visit, with the parent being aware of the nature of the unit.

There may be occasions when the ward is unsettled or there are other concerns which lead us to cancel the visits of children. Please discuss any visiting issues with staff to clarify concerns.

We provide some rooms for family visiting, and families can visit in their own child’s bedroom. We ask that visitors refrain from accessing the lounge and visitors are not allowed to enter other patients’ bedrooms.


Fire alarm

The fire alarm is tested every Tuesday morning– there will be no need to evacuate at this time.

When the fire alarm is activated, you will hear a continuous, high pitched tone which means that there may be a fire nearby. If the tone is intermittent (goes on and off) there may be a fire in another part of the building. In all cases, please follow the instructions of staff.


Support and information

Carer’s assessment

Parents and carers are entitled to a carer’s assessment. The assessment is undertaken by the local authority and aims to give carers the opportunity to talk about how being a carer affects them in their daily life what help is available.

If you want a carer’s assessment then please inform a member of staff who will arrange this for you.


Requesting a second opinion

You have the right to request a second opinion from a healthcare professional who is not involved in your care or treatment. If you wish to request a second opinion, then please speak to the doctor who is in charge of your care. Alternatively, you can write to the ward manager requesting this.


Will information about me be kept confidential?

Hospital staff must keep details of your care and treatment confidential. However, they also have a duty to share information related to your mental health with the team looking after you. Information is also likely to pass between people involved in your care and treatment when you leave hospital.

The staff looking after you will give you copies of your treatment and Intervention plans as they are drawn up. You can also ask for copies of letters or notes members of staff have written about you.


Access to information about you

Tees, Esk and Wear Valleys NHS Foundation Trust is registered under the Data Protection Act 1998 to store and use personal information.

We ask for information about you so you can receive proper care and treatment. We keep this information together with details of your care, because it may be needed if we see you again.

Everyone working in the NHS has a legal duty to keep information about you confidential.

You can request the personal information we hold about you. To access your personal information, write to:

The Data Protection Officer

Information Governance Department

Lanchester Road Hospital




Important notice

Alcohol or illicit substances are not allowed on trust premises.

Tees, Esk and Wear Valleys NHS Foundation Trust actively support the campaign against drug abuse. Any suspicious activities are reported immediately to the Police.

If you see anyone acting suspiciously or discover any items you may think may be drug related on the premises, please tell a member of staff.

Tees, Esk and Wear Valleys NHS Foundation Trust also operates a ‘zero tolerance’ policy on violence.


With safety in mind

To ensure the safety of everyone on the centre, please report any incidents to a member of staff.


Chaplaincy service

The trust employs four full-time and several part-time chaplains whose aim is to provide for the religious, spiritual and pastoral needs of patients, carers and staff throughout the whole trust. Whether or not a person is formally religious they are still likely to have spiritual needs and religious questions. We aim to provide for this in a non-judgemental and open way. Chaplains will not impose their own beliefs on anyone but rather help people through their own questions to come to their own conclusions. Chaplains are happy to see anyone who wishes to talk to them, whatever they wish to talk about.

Religiously the chaplaincy department is multi-faith and aims to provide for religious needs whatever a person’s faith. We can pray with people, bring communion and hear confessions. We also have prayer mats, Korans and can point you in the direction ofMakkah and have materials of all the major world faiths. We also have links with faith leaders from all communities and can put you in touch with leaders of Churches, Mosques, and Temples etc.

Chaplains can be contacted at Roseberry Park, Middlesbrough, on 01642 837396.


Mental Health Act 1983

If you have been detained in hospital under the Mental Health Act 1983, a nurse will inform you of your rights upon admission, and an information leaflet regarding this will be provided. This leaflet will also contain information regarding your right to appeal against your detention. If you wish to discuss this, a member of the centre staff will be happy to assist you.

A list of legal representation is available if required.

You are entitled to an Independent Mental Health Advocate (IMHA) who can provide support and information on mental health legislation. To contact an IMHA, please telephone 01642 802285.

The rights of your nearest relative under the Mental Health Act 1983 are explained fully in leaflet 21. If you would like a copy please ask centre staff who will request one from the Mental Health Act Office.



The Evergreen Centre was accredited as excellent by The Royal College of Psychiatrists in 2013, as part of the Quality Network for Eating Disorders.  You can find out more about our quality assurance here.


Eligibility criteria and referral process  

Details about eligibility criteria and the referral process for GP's can be found here.


Getting to West Lane Hospital

Information about getting to West Lane Hospital, including links to local transport and accommodation can be found here.



Leaflet reference: L505
Version: V3
Date last updated: 12 / 2016
Archive date: 12 / 2019