Service name Equality and diversity team
Telephone 0191 333 6267


We ask all of our service users, and possibly their carers, questions about age, disability, gender reassignment, marriage or civil partnership status, race and ethnicity including dialect, religion or belief and sexual orientation.


We ask you these questions to make sure we can:

  • treat you fairly
  • treat you with respect
  • respect your dignity
  • further improve our services
  • make sure our services meet your needs.


What will you do with the information I provide?

The Trust will use the information to ensure our services meet your needs and those of other people similar to yourself. The information you share with us will help our staff to understand some of the anxiety or distress you may have experienced in your life and this will enable them to support you better.


Do I have to answer the questions?

No, you can choose which questions you answer; it’s entirely your choice. We really value this information but we understand that you might have some concerns about sharing personal information with us.


Will my information be safe?

Yes, there are strict rules about keeping your information safe. The Trust will only use the information you give to help us develop and improve our services, we will not share your personal information with anyone else unless we have your consent.


Will anyone be able to identify me from the information I give?

No, when we produce reports based on the information you have given us, it will never be possible to identify you or the person you have given us information about.


Why are you asking me personal questions about my relative or friend?

The Trust is mindful of the diversity and experiences of children, young people and older people. We recognise that some children access mental health services as a result of discrimination or bullying that they have experienced, whilst some older people may have other medical conditions which may affect their ability to answer these questions. A nominated contact person may not necessarily be related to the service user but can answer the questions on their behalf.


What if I have any other questions?

Trust staff will do their best to answer any questions you may have. If they do not know the answer they will find out and let you know as soon as they can.  


Contact details

If you would like any further information please contact the equality and diversity team using the contact details at the start of this information.


Thank you for helping us to develop and provide accessible services that meet the needs of our communities.

This information is also available in EasyRead.

Leaflet reference: L539
Version: V3
Date last updated: 09/17
Archive date: 09/20


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