181 Conniscliffe Road


County Durham, DL3 8DE

Tel number: 01325 553304

About the service

Earlston House is a rehabilitation service which operates within the County Durham and Darlington rehabilitation service. The aim of the service is to help people (aged 18 and over) with enduring mental health problems, undergo a rehabilitation and recovery programme that respects individuality, personal values and diversity whilst preserving dignity and inclusion in a supported environment for the shortest period of time required.

The Earlston House team:

  • Provide a high quality, specialist service that works with people, in a safe environment which is welcoming, accessible and responsive to needs
  • Develop positive relationships with individuals, their carers and friends, which are founded on hope and optimism
  • Provide a sociable and friendly environment where ordinary everyday communication and talking between service users, carers and staff is encouraged
  • Believe in people's strengths and abilities and offer a variety of approaches and choices which are tailored to suit the whole person.

Aims of the service

  • Delivery of high quality specialist care and treatment
  • Specialist liaison across the health and social care system
  • Working towards a complete system of care
  • Listening to and learning from service users and carers.

Service users are engaged with and involvement with all stakeholders is encouraged in order to achieve the best outcomes for the users of the service.

The team strongly believes in empowering the service user to fulfil their potential and enable this to happen by working with both 'in house' and community agencies to achieve this.

Residents maybe offered occupational therapy, financial skills training, help with activities of daily living, talking therapies or the chance to work with the local authority to find housing/accommodation. All treatments/therapies or support will be tailored to their individual need and ability.

The Earlston House team

Earlston House is committed to having staff with a range of skills to help and support people. Staff are compassionate, respectful and may be approached at anytime, day or night, if you have any anxieties or worries.

We have a full multi-disciplinary team made up of chaplains, consultant psychiatrists, dieticians, fitness instructors, house keepers, junior doctors, nurses, nursing assistants, occupational therapists, occupational therapy support workers, pharmacists, pharmacy assistants, physiotherapists, psychologists, social workers and student nurses.

How to access the service

Referral can be by telephone, email or as the result of a formulation or care coordination meeting.

Once a referral is made, the referrer is requested to complete a one page information proforma. Once this is returned, unit staff will research the background information on the referred client prior to a face to face assessment. From this a decision will be made as to where in the service the client can be most suitably placed, dependent upon need and ability. The time frame for this is 7 days from referral to decision.

About Earlston House

Earlston House is a 15 bedded unit.

Within the unit environment there are many rooms and facilities including:

  • Individual bedrooms
  • Dining room
  • Quiet room
  • Laundry facilities
  • Lounges with televisions
  • Beverage bay
  • Activity area
  • Activities of daily living (ADL) kitchen
  • Visiting rooms
  • Extensive garden areas.


There is a large lounge and a small seated area. These are multi-purpose. The large lounge has facilities for watching TV or listening to music. The smaller area can be used as a quiet area.

Activities room

There is an activities room within the unit, complete with a pool table, games, CD player, Wii console and books. Access to a range of recreational opportunities on and off the unit is also available.

Dining room

Meals are served in a pleasant dining room. Any special dietary needs due to medications, health or religious and cultural beliefs are also catered for.

Activities at Earlston House

  • Television and DVDs
  • Reading and newspapers
  • Theme nights
  • Gardening
  • Nail and hair treatments
  • Access to a hairdresser
  • Walking group
  • Sports - football, badminton, swimming, pool
  • Patient meetings
  • Cooking/baking
  • Discussion groups
  • Board games, cards or dominoes
  • Trips to town, theatre, seaside etc
  • Gym access (with referral).

Meal times

  • Breakfast: 8.00am - 9.00am (self service)
  • Lunch: 12 noon - 12.30pm
  • Tea: 5.00pm - 5.30pm
  • Supper: 8.00pm - 9.00pm

Meal times are protected and hot and cold drinks, snacks are available throughout the day and night. Clients can also choose to plan, prepare and cook their own meals.

Visiting times

Visiting can be arranged at anytime throughout the day. However to ensure that patients are not disturbed during mealtimes and for staff to dispense medication without interruption, we ask that visiting is avoided during the following times.

Protected times:

  • Morning: 8.00am - 9.00am
  • Midday: 12.00 noon - 1.00pm
  • Evening: 5.00pm - 6.00pm

The trust operates a children's visiting policy (applicable to anyone under the age of 18). If there are children who are likely to visit, ward staff must be informed as soon as possible. Visitors bringing children are requested to ring the unit prior to their visit to ensure the visit can be arranged. Visiting will take place in an appropriate room to allow privacy for all parties.

Visitors are not permitted to smoke whilst on the ward and smoking is not permitted in any trust buildings or grounds.