Rehabilitation services
Primrose Lodge
Durham Road
Chester le Street
County Durham

Tel: 0191 3333711


About the service

Primrose Lodge provides rehabilitation and recovery services to people (aged 18 – 65 years) with mental health problems in a community setting, in order to help them go back into their local community after spending time in a hospital setting.

Aims of the service

  • Delivery of high quality specialist care and treatment
  • Specialist liaison across the health and social care system
  • Working towards a complete system of care
  • Listening to and learning from service users and carers.

The team continually strive to improve their services and would be pleased to receive your comments.

A range of treatments and therapies are offered in the unit including: medical, psychology, occupational therapy and a programme of activities. There is also access to physiotherapy, a dietician, dentist and other specialties.

The Primrose Lodge team

The team includes:

Consultant psychiatrist
Junior doctor
Registered mental health nurses
Healthcare assistants
Occupational therapist
Occupational therapy support workers
Students (nursing, occupational therapy and medical).
How to access the service
Referral are made to the County Durham and Darlington inpatient rehabilitation service by a care coordinator.

Once a referral is made, a member of staff from the team will meet with the referred client to complete an assessment of their rehabilitation needs. From this a report is produced and sent to the client's care coordinator, explaining which ward is most suited to the individual's needs.

About Primrose Lodge

Primrose Lodge is a 15 bedded unit. Both male and female residents are welcome due to having completely separate bedroom areas, with each resident having a key to their own bedroom.

Bathrooms and toilets are male/female specific, and separate shower rooms are available.

A lounge, games room, conservatory, kitchen, laundry and dining facilities are available, to be shared by all residents. A female resident only lounge is also available.

The lounge has a television, including sky channels. The games room has a pool table.

The dining room can seat 15 residents at a time, while the kitchen allows several residents to cook at the same time. Residents can prepare meals with staff support if needed. Both electric and gas cookers are available.

The conservatory has a relaxed atmosphere, having music available to all residents. The conservatory is situated in a landscaped garden. An ‘allotment’ type garden area, including a greenhouse is provided for residents to work alongside staff to grow flowers or vegetables, for use in preparing meals.

There is a computer available for residents to use in the activity room with supervised internet access.

Activities on the unit

There are a range of recreational opportunities available at Primrose Lodge. These are negotiated with individuals, but do include but not limited to a current affairs group, craft group, quizzes and other unit based activities.

Meal times

Residents cook their own meals therefore meal times can be anytime.

Visiting times

Visiting times are each day, between 11.00am to 8.00pm. Visitors are asked to avoid times when residents are engaged in an activity as part of their daily programme.

There may be times when these visiting times are not suitable for relatives or friends wishing to visit. If there is a problem, please discuss this with the named nurse who may be able to negotiate other times.

Children visiting the ward

The trust operates a children’s visiting policy. Unit staff must be informed beforehand if children will be visiting.

Visitors are requested to phone the ward prior to their visit to ensure the visit can be arranged. Visiting will take place in an allocated room to allow privacy for all parties.

Visitors are not permitted to smoke whilst on the unit and smoking is not permitted in any trust buildings or grounds.