If you're receiving treatment from us for mental ill health you will have the phone number of your local crisis team in your care plan.

For people without a care plan, or if you can't find it:

  • Telephone your GP surgery and ask for an emergency appointment. If you phone and the surgery is closed there should be a recorded message giving you an emergency contact number to call
  • Telephone your mental health worker or care co-ordinator if you have one
  • Go to the accident and emergency department at your local hospital if there has been an injury or another physical health problem.


Click here for more information on what to do in a crisis.

About the Hartlepool service

The Hartlepool crisis team is based at:

  • Sandwell Park, Lancaster Road, Hartlepool, TS24 8LL
  • Tel number: 01429 285858

People experiencing severe acute mental health difficulties should be treated in the least restrictive environment with the minimum of disruption to their lives. Intensive home treatment can be provided in a range of settings and offers an alternative to inpatient care.

The majority of service users and carers prefer community based treatment and research has shown that clinical and social outcomes achieved by community based treatment are at least as good as those achieved in hospital.

The Hartlepool crisis resolution and intensive home treatment (CRHT) team will:

  • Assertively engage individuals and their families
  • Act as a gateway to mental health services, rapidly assessing individuals with acute mental health problems and referring them to the most appropriate agency including inpatient areas
  • Provide multi disciplinary community based treatment 24 hours a day, 7 days a week
  • Remain involved with the service user until the acute episode is resolved and ensure that they are linked into ongoing care if appropriate
  • Where hospitalisation is necessary, be actively involved in the Purposeful Inpatient Admission Process (PIPA) at the earliest possible stage and aim to provide intensive home treatment to support a successful discharge
  • Reduce service users vulnerability to crisis and maximise their resilience
  • Work collaboratively with all community intervention teams and support all referrers regarding services and support available to service users and of the pathways open to individuals.

The service is for adults aged 18 years and over presenting with an acute mental health need that may require admission to a mental health unit without the potential involvement of an intensive home treatment team. The service also responds to service users with deteriorating mental health that require a change in management and increased support.

Out of hours

Outside of normal working hours, the team is also the referral point for:

  • Individuals aged between 16 and 18 years who are experiencing a mental health crisis requiring further assessment
  • People with a learning disability experiencing an acute mental health crisis.

The team

The Hartlepool crisis resolution and intensive home treatment team includes:

  • Team manager
  • Qualified nurses (RMNs)
  • Social worker
  • Support workers
  • Administrator.

How to access the service

The crisis team can be accessed by the following:

  • Secondary mental health services - including all community intervention teams currently operational within the Trust
  • Substance misuse services
  • Mental health inpatient areas
  • Primary care health professionals
  • Accident and emergency departments/acute hospitals
  • Social services/emergency duty team
  • Police/forensic medical examiner working in custody suites
  • Improved access to psychological therapies (IAPT) services
  • Non statutory agencies
  • Self referrals - individuals who are currently open to secondary mental health services and their respective families and/or carers can contact the team during out of hours for additional support or advice
  • Individuals presenting at Trust hospital sites.

The crisis resolution and intensive home treatment will respond positively and appropriately to all contacts, gathering as much information as possible prior to offering intervention, advice or signposting.