If you're receiving treatment from us for mental ill health you will have the phone number of your local crisis team in your care plan.

For people without a care plan, or if you can't find it:

  • Telephone your GP surgery and ask for an emergency appointment. If you phone and the surgery is closed there should be a recorded message giving you an emergency contact number to call
  • Telephone your mental health worker or care co-ordinator if you have one
  • Go to the accident and emergency department at your local hospital if there has been an injury or another physical health problem.

More information on what to do in a crisis.

About the crisis teams

The crisis teams serving the County Durham and Darlington area are based at:

  • North Durham Crisis Resolution Intensive Home Treatment Team, Lanchester Road Hospital, Lanchester Road, Durham, DH1 5RD
  • Darlington and South Durham Crisis Resolution Intensive Home Treatment Team, West Park Hospital, Edward Pease Way, Darlington, DL2 2TS.

The role of the crisis resolution intensive home treatment teams is to provide assessment of mental health.

Following assessment, the teams may also provide intensive support to people experiencing increased difficulty in coping within the community because of severe mental health problems.

This service is offered 24 hours a day, 7 days a week.

The crisis teams

The crisis teams are made up of mental health professionals from a range of backgrounds, such as mental health nurses, occupational therapists, social workers and doctors.

How to access the service

Referrals can only be made to the service by:

  • Health and social care professionals
  • Yourself if you are already open to secondary services.

Following referral an initial assessment is carried out to clarify the patient's mental health problems and risk. A decision will then be made about whether the patient requires a home treatment plan, to be discharged from the service, be referred on to other services or be given information, as appropriate.

Patients who are given a home treatment plan will agree their goals and appropriate interventions with the team. Support for carers will also be discussed and identified.