If you're receiving treatment from our adult services for mental ill health you will have the phone number of your local crisis team in your care plan.

For people without a care plan, or if you can't find it:

  • Telephone your GP surgery and ask for an emergency appointment. If you phone and the surgery is closed there should be a recorded message giving you an emergency contact number to call.
  • Telephone your mental health worker or care co-ordinator if you have one.
  • Go to the accident and emergency department at your local hospital if there has been an injury or another physical health problem.

Find out more about what to do in a crisis.

About the service

The Scarborough, Whitby, Ryedale crisis resolution and home treatment team is based at:

Cross Lane, Cross Lane Hospital, Scarborough, North Yorkshire, YO12 6DN.

Find out more about Cross Lane Hospital.

The crisis resolution and home treatment team aims to provide a high quality alternative to acute psychiatric hospital admission for people (aged 18 to 65 years) in the North East Yorkshire area who are experiencing a crisis related to their mental health.

The service gives priority to people who have a severe and enduring mental illness, in particular those diagnosed with a bi-polar affective disorder, psychosis, and / or a severe depressive disorder.

This does not exclude people who are not already receiving secondary mental health services at the time of referral, as long as their needs are of such a degree and severity that admission to an acute mental health inpatient unit is a significant possibility should they not receive immediate crisis resolution and home treatment team input.

The crisis resolution and home treatment team also takes referral from the local accident and emergency department of people who have been treated for deliberate self harm or who are thought to be experiencing mental health difficulties. The crisis resolution and home treatment team will offer a comprehensive assessment, including risk, of people referred and advise on treatment options.

Interventions are offered in people's own home whenever possible. The service aims to help the person in care, and their carers, to use the lessons learnt from the crisis in future relapse prevention and crisis management plans.

The team

The crisis resolution and home treatment team includes:

  • A consultant psychiatrist
  • Team manager/clinical lead
  • Caseworkers
  • Home treatment workers
  • A community support worker
  • Medical secretary/administrative worker.

How to access the service

Referrals to the team are made from a variety of services including:

  • Scarborough General Hospital
  • People who are currently in the care of secondary mental health services or their carers
  • North Yorkshire Police
  • Community mental health teams and other professionally qualified members of mental health services
  • General practitioners (GPs) within the Scarborough, Whitby and Ryedale locality
  • Other organisations/agencies such as MIND, in line with agreed protocols.

The crisis resolution and home treatment team provides a prompt assessment (within 4 hours of referral being received) and if required intensive, evidence based, time limited interventions or treatments are undertaken.

Following referral, contact is made with the person in care, or their carer, to arrange a time for a visit which is convenient to both the team and the individual. Although subsequent visits are usually made to the person's home, the initial assessment is often undertaken at a health service building.  The assessment will be carried out by a caseworker who will be an experienced mental health professional from either a mental health nursing or social work background. It usually lasts for around 60 to 90 minutes and the outcome agreed with the person in care at the end of that time.

After the assessment, the person in care may be offered further appointments or be discharged back to the referrer. A letter is sent to the referrer and a copy offered to the person in care.