Learning from deaths: the right thing to do

Learning from deaths policy

Learning from deaths of people in our care can help us to improve the quality of care we provide to service users and their families, and identify where we could do more.  In March 2017, the National Quality Board (NQB) introduced new guidance for NHS providers on how they should learn from the deaths of people in their care. This policy sets out the trusts approach to identifying, reporting, reviewing, investigating and learning from deaths, and engaging with bereaved families and carers in this process.

This policy will support our staff to enable effective engagement and compassionate support with families and carers that is open and transparent and allows them to raise questions about the care provided to their loved one. Ultimately the policy aims to reduce the inequality in the life expectancy of people with a serious mental illness/learning disability.

It is worth emphasising that the policy in line with the NQB guidance should be seen as a 'first edition' as it will evolve and be revised over time as we learn what works best for families and in-line with any policy or practice changes. The Trust will therefore review the policy to ensure it continues to reflect best practice in April 2018.

If you are reading this as a family member of someone who has recently died, and has received care from our Trust and you have anything you would like to discuss, you can contact the Patient Safety Team at Tees, Esk and Wear Valleys NHSFT on 0191 3336522.