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Raising concerns and improving services

It’s important that our staff feel able to raise concerns about patient safety and let us know when we need to improve services.

  

The Trust is committed to developing a culture of openness and accountability, where raising concerns is welcomed, appreciated and acted upon positively.

Whistle blowing concerns can be about malpractice, patient safety, financial impropriety, bribery, criminal offences or any other serious risks.

 

Whistle blowing

Our whistle blowing policy provides employees with the means to raise genuine concerns about malpractice, patient safety, financial impropriety, bribery, criminal offences or any other serious risks and to be protected from victimisation or recrimination for doing so.

The aim of the policy is to encourage employees to raise concerns at an early stage and in the right way. The Trust will take all concerns seriously and is committed to developing a climate of openness and free expression where raising concerns is welcomed, appreciated and acted upon positively. 

 

Speak Out Safely campaign

Speak out safely campaign

This trust supports the Nursing Times Speak Out Safely campaign.

This means we want every member of our staff to feel able to raise concerns about wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way.

We promise that where staff identify a genuine patient safety concern, we will support them, fully investigate and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.

Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely.  

 

Francis report action plan

The final report from the public enquiry into Mid Staffordshire NHS Foundation Trust by Robert Francis QC was released on 6 February 2013.

We held 15 engagement events in May and June 2013 to gather views and ideas from staff, governors and members on the actions we needed to take to address the recommendations of the report.

Our Board of Directors approved this action plan in response to the feedback. The detailed feedback is also available in the Board report from our 30 July Trust Board meeting (item 6), which is available here on the governance section of our website

In September 2013, the Executive Management Team finalised an action plan in response to feedback gathered from staff, governors and members who attended the workshops held after the Francis report.